JJ Assistance Home Care

    23712 Coronel Dr, Mission Viejo, CA, 92691
    5.0 · 13 reviews
    • Assisted living
    AnonymousLoved one of resident
    5.0

    Compassionate skilled team, highly recommended

    I'm so grateful for the compassionate, highly skilled team here - my loved one has been safe, comfortable, well-fed and cared for in a cozy, private room with personalized medical attention and state-of-the-art support. Communication is prompt, the owner and staff are hands-on and responsive, and their professionalism and warmth gave our family real peace of mind; I highly recommend them.

    Pricing

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    Amenities

    5.00 · 13 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      5.0
    • Amenities

      5.0
    • Value

      5.0

    Pros

    • Compassionate, attentive caregiving
    • Highly skilled and knowledgeable staff
    • Personalized care tailored to individual needs
    • State-of-the-art facilities and clinical capability
    • Large rooms and strong privacy for residents
    • Cozy, home-like and welcoming ambiance
    • Safe, comfortable environment
    • Responsive communication with families and residents
    • Involved and accessible ownership/management
    • Reliable meeting of medical and technical needs
    • Positive emotional support for residents
    • Visitors are welcomed and accommodated
    • Residents are well fed and cared for
    • Consistently high recommendations from reviewers
    • Positive impact on clients and families

    Summary review

    Overall sentiment: The reviews for JJ Assistance Home Care are uniformly positive, portraying the facility as a compassionate, professional, and reliable provider of senior care. Across multiple summaries reviewers repeatedly emphasize a combination of clinical competence and genuine warmth — describing the home as a sanctuary where residents are both medically well-supported and emotionally comforted. Phrases such as "highly recommended," "home-like environment," and "expertise harmonizes with compassion" occur commonly, indicating consistent satisfaction with both outcomes and experience.

    Care quality and clinical support: A dominant theme is strong clinical capability paired with individualized attention. Reviewers note that "every medical need [is] met," and mention technical help and state-of-the-art facilities, suggesting JJ Assistance is equipped to handle a range of health needs beyond basic custodial care. Caregivers are described as "highly skilled," "competent," and "knowledgeable," and reviewers highlight positive emotional and technical support. The combination of clinical proficiency and personalized care plans is a recurrent strength, with many comments pointing to caregivers who are both technically capable and compassionate.

    Staff, communication, and management: Staff behavior and management engagement emerge as clear strengths. Reviewers consistently describe staff as attentive, compassionate, and professional. Communication is characterized as effective and responsive; families report that staff answer questions, honor preferences, and remain reachable. Several summaries specifically note an involved owner or management presence, which contributes to perceptions of accountability and responsiveness. This engaged leadership appears to reinforce the personalised service and the relatively small, home-like scale of the facility.

    Facilities, environment, and daily life: The physical environment is repeatedly praised: state-of-the-art facilities, large private rooms, privacy, and a cozy, homely ambiance. Reviewers use words like "sanctuary," "welcoming," and "comfortable" to describe the atmosphere. The home-like character is emphasized in several accounts, with residents described as feeling loved and at ease. Basic daily needs are reported to be reliably met — reviewers mention that residents are well fed and comfortable — though there is little specific detail about dining programs or menus beyond these positive remarks.

    Social aspects and family impact: The facility appears to be family-friendly and socially welcoming; visitors are explicitly said to be welcomed, and reviewers underscore the positive emotional support and peace of mind provided to both residents and families. Several summaries describe the care as having an "invaluable" or "positive impact" on families, suggesting strong trust and satisfaction from multiple perspectives.

    Notable patterns and limitations of the reviews: The dominant pattern is consistently favorable commentary across clinical, interpersonal, and environmental dimensions, with frequent recommendations and gratitude from reviewers. There are no recurring complaints or specific negative observations in the provided summaries. That uniform positivity could reflect genuinely high-quality service, but it also indicates the sample contains predominantly satisfied voices; there is no detail here about any operational weaknesses, wait times, pricing, activity programming, or long-term outcome metrics. If a fuller assessment is desired, soliciting additional reviews or direct inquiries about care plans, activities, staffing ratios, costs, and complaint resolution would fill gaps not addressed in these summaries.

    Bottom line: Based on the supplied reviews, JJ Assistance Home Care delivers a high level of personalized, clinically capable care in a safe, comfortable, and home-like setting. Staff professionalism and compassionate engagement, effective communication, and involved management are repeatedly praised, and reviewers consistently recommend the facility. The absence of negative comments in this set suggests strong satisfaction, though further information would be needed to evaluate areas not mentioned (such as formal activity programming, pricing transparency, or long-term clinical outcomes).

    Location

    Map showing location of JJ Assistance Home Care

    About JJ Assistance Home Care

    JJ Assistance Home Care is a small residential care home located at 23712 Coronel Dr, Mission Viejo, CA 92691, where up to six seniors can live comfortably in spacious private rooms, each with its own bathroom, and there are large common areas indoors and out, including a patio and landscaped gardens for relaxing or enjoying some fresh air among friends. The house has a cozy homey feeling, with bright colors, wood-vaulted ceilings in the living room, and an inviting atmosphere for residents and their families who are always welcome to visit, and there's a sense of community here that comes from close relationships among residents, staff, and an actively involved owner who listens and communicates well.

    The staff provides round-the-clock supervision and personal care with dignity, helping with daily activities like bathing, dressing, toileting, and moving around, while also managing medications, meals, laundry, and housekeeping. Meals are home-cooked, served family-style in the communal dining room, with set menus and options for special diets like diabetes or allergies, plus healthy snacks, and all the food is made to order and served three times a day. There's a full program of activities, from exercise sessions to keep bodies strong, to mental games and social gatherings like bingo, movies, and celebrations for birthdays or holidays, all designed to bring people together and keep minds active, and there's even a computer zone for residents who want to connect to the internet.

    Safety features are everywhere, including handrails in bathrooms, fire alarms, medication locked away in a special area, and emergency alert systems throughout the house. Residents who need extra help, including ambulatory or incontinence care, get support, and there's access to home health and hospice services as needed, along with house call doctors and partnerships with local pharmacies for medication delivery. All rooms are furnished but can be decorated with favorite belongings from home to make things more personal, and cleaning and laundry services are included. The small size of the home means everyone gets personal attention and care that fits their needs, with caregivers who take the time to get to know everyone and support their independence as much as possible.

    JJ Assistance Home Care serves older adults needing assisted living, memory care, respite stays, or hospice support, and the staff is experienced with care for those who have trouble walking or need a wheelchair. There's a spiritual side, too, with devotional activities and services for those who want them, and social, entertaining, and educational activities run throughout the week, helping everyone stay connected and busy. Transportation is available for errands and doctor visits, and with the house in Mission Viejo, residents are close to parks, medical offices, shops, places of worship, and other amenities. The owner is hands-on, the caregivers are trained and kind, and everyone gets treated with respect. The home doesn't take Medicare and hasn't published its prices. People often appreciate the peaceful feeling here, the good food, the attention to safety, and the steady, gentle care provided by the staff.

    People often ask...

    State of California Inspection Reports

    14

    Inspections

    1

    Type A Citations

    3

    Type B Citations

    4

    Years of reports

    09 Apr 2025
    Identified six residents, including three in hospice; bedrooms were clean and safety rails in use where appropriate. Fire safety systems and detectors were operational, medications secured, and no deficiencies were cited.
    • § 9058
    31 Jul 2024
    Investigated two specific allegations: that timely medical attention was not provided, and that the change of condition was not reported to the responsible party. Determined that neither occurred based on interviews, medical/hospice records, and communication with the resident's daughter.
    31 Jul 2024
    Reviewed the allegations regarding timely medical attention and reporting of a resident’s condition, and found no evidence to support either claim.
    19 Apr 2024
    Found one deficiency during an unannounced visit; four residents were in care (two hospice). Noted secure medication storage, posted emergency plans, working detectors, clear exits, and that resident and staff files were reviewed with several interviews conducted.
    19 Apr 2024
    Reviewed compliance with safety, sanitation, and documentation standards; identified a deficiency related to health and safety regulations.
    • § 1569.695(c)
    08 Nov 2022
    Identified pre-poured medication left unattended on a dining room table during a prior case management visit and noted central storage was secured during this follow-up. Identified a COVID-19 outbreak involving staff and four residents around 08/20/2022 that was not reported.
    08 Nov 2022
    Reviewed a recent visit confirming that medication was properly secured and that a COVID-19 outbreak from August 2022 was not additionally reported or ongoing.
    02 Sept 2022
    Identified that the allegation of failing to report a COVID outbreak was supported by the facts, with 4 residents and 2 staff testing positive beginning around 08/20/2022. Mass testing later showed negative results for all involved, and one resident was briefly hospitalized before returning to the setting.
    02 Sept 2022
    Identified a deficiency after observing pre-poured medication left unattended on a dining room table for about 25 minutes during a medical emergency. Observed that non-ambulatory residents remained in their bedrooms and appeared clean and well cared for while responders assisted a resident who fainted.
    • § 87465(h)(2)
    02 Sept 2022
    Investigated failure to report a COVID outbreak, finding that multiple residents and staff tested positive in August 2022 but the incident was not properly reported as required.
    • § 87211(a)(2)
    12 Apr 2022
    Found four residents in care and appearing well cared for, with safe bedrooms and bathrooms in a clean, odor-free environment. No deficiencies cited; two technical advisories issued regarding half-rails and storage rules for cleaning supplies, with outdoor space featuring self-latching gates and adequate PPE.
    12 Apr 2022
    Reviewed the facility's conditions, observing that it was clean, well-maintained, and residents appeared well cared for, with proper safety measures and supplies in place; issued two technical advisories regarding medication rails and storage rules.
    18 Feb 2021
    Found a single-story home with 7 bedrooms and 7 bathrooms that was clean and well maintained, with working safety systems, locked medications, and adequate food supplies; recommended for licensure.
    18 Feb 2021
    Confirmed that the facility met all health, safety, and operational standards during the virtual inspection, with proper fire and safety equipment, adequate resident supplies, and appropriate records, leading to a recommendation for licensure.

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