Overall sentiment is broadly positive but mixed, with a strong majority of reviewers praising The Grove Assisted Living for its cleanliness, caring staff, active programming, and comfortable, well-decorated environment. Many families say residents look happy, eat well, and enjoy social time; reviewers repeatedly mention bright common areas, roomy spaces, and a homelike atmosphere in many parts of the building. Multiple reviewers singled out specific staff and administrators (Ramona, Chris, Rich, and the director) for personalized, hands-on attention, proactive communication, and coordination of medical appointments. Several families also described memorable, personalized touches such as car outings, photos of residents, and a family-oriented culture that makes residents feel respected and dignified.
Staff quality and relationships are the facility's most frequently praised attributes: reviewers describe staff as compassionate, patient, respectful, and willing to take family input. Housekeeping and maintenance receive consistently high marks—clean rooms, no odors, polished wood flooring, and spotless common areas are recurring points. The activity program is another major strength; reviewers report many daily activities, group exercise, bingo/TV rooms, daily outings, and a lively social atmosphere for residents. Dining is also mentioned positively, with several comments that residents eat well and enjoy meals. Administratively, many reviewers appreciate hands-on leadership, proactive communication, and the facility's ability to coordinate care, which contributes to a sense of safety and trust for families.
However, there are substantive and recurring concerns that prospective families should consider. Understaffing is a prominent negative theme: one review specifically reported a single employee for 35 residents, and multiple comments referenced staff shortages and long staff hours. Those staffing pressures correlate with reports of negative resident experiences—instances of staff yelling at residents, residents being denied snacks, and at least one serious safety incident where a resident was found lost in hallways. A small but serious subset of reviews raises hygiene and pest concerns, including reports of rashes/scabies and carpet bugs; one reviewer noted that the owner seemed unaware of these problems. These issues contrast sharply with the many positive cleanliness reports and should prompt direct questions from families.
Other mixed themes include the facility size and memory-care mix. Some reviewers find the community too large or primarily populated by memory-care residents, making it less suitable for someone seeking a quieter or more social assisted-living environment; other reviewers praise the dementia-aware care and feel the staff are attentive to memory-care needs. A few reviewers mentioned a cold reception or rude customer service on tours, which stands in contrast to the many reports of warm, inviting staff. Practical considerations mentioned include limited outdoor space and a higher price point noted by some families, though many felt the quality justified the cost and others reported reasonable rates (one shared-room price around $1,850 mentioned).
In summary, The Grove appears to deliver high-quality, compassionate day-to-day care for many residents, with strong cleanliness, active programming, and engaged administration frequently highlighted by families. At the same time, repeated reports of understaffing, specific negative interactions (yelling, denied snacks), safety incidents, and isolated reports of pest/hygiene problems are significant and should not be overlooked. Prospective residents and families should visit in person, observe staff–resident interactions, ask about current staffing ratios and turnover, inquire about pest-control and infection-prevention records, verify how memory-care versus assisted-living populations are distributed, and request recent inspection reports or references to get a complete and current picture before deciding.
