Overall sentiment across the reviews for Pelican Ridge Post-Acute is strongly mixed, with a substantial fraction of families and patients offering high praise for staff, therapy and activities, while another sizable group reports serious concerns about care quality, safety, communication, and administration. Positive accounts emphasize professional, compassionate caregivers, effective therapy teams, a lively activities department, clean facilities and good food. Negative accounts describe inconsistent care, alleged neglect, lost or stolen items, medication or monitoring failures, and poor responsiveness from management. The pattern indicates that experiences can vary dramatically depending on unit, shift, individual staff, and length/type of stay.
Care quality and clinical services are among the most frequently discussed themes. Many reviewers praised the physical and occupational therapy departments, crediting therapy staff with measurable short-term rehabilitation gains, progress after surgery (for example hip replacements), wound-care competence, and proactive therapy planning (preparing patients for prosthetics, focused stroke recovery). Several nurses, CNAs and therapists are singled out by name for exemplary care (examples include Veronica, Lore, Diane, Alvin, Nancy, Madison M, Melissa, Jaimie, Toby, Denisse, Jair Barrantes and Emily). Those positive reports describe attentive bedside care, dignity and compassion, and staff who go the extra mile to engage residents and support families. Conversely, a substantial set of reviewers report dangerous clinical lapses: delayed or refused medications, lack of adequate oxygen or respiratory support leading to hospitalizations, alleged sepsis and death in at least one account, inadequate wound or diaper care, failure to reposition immobile patients, and complaints that doctors were not present or that medical orders were signed without on-site physician oversight. These are serious allegations in multiple reviews and indicate real safety concerns for some residents.
Staffing, shift variability, and communication emerged as persistent themes. Many positive reviews highlight responsive management, helpful admissions teams, and attentive day-shift nurses; however, negative reviews frequently cite understaffing, poor night-shift care, and erratic availability of clinicians. Families report inconsistent updates, care plans not being updated for weeks, unreturned phone calls, and confusion about discharge plans. Several reviewers described chaotic or poorly communicated discharges and transfers to other facilities, which were stressful and left families scrambling. The front desk and phone systems are repeatedly called out for long ring times, unanswered calls, and obstacles to reaching social services or administration. In some cases reviewers allege that office staff or ownership actively obstructed contact or delayed responses when families raised concerns.
Safety, possessions, and administrative issues are also prominent. Multiple reviews allege lost or stolen items — wallets, cash, family photos on devices, and medications — with one account describing roughly $2,500 in missing belongings and an offered compensation far below that amount. There are reports of billing/insurance issues and mention of BBB fines in two reviews, raising reputational and administrative red flags. A few reviewers reported pest sightings and maintenance problems, while others described very well-maintained, clean environments. These opposing impressions underscore the variability in experience at the facility.
Activities, mealtimes, and atmosphere are consistent bright spots in many reviews. The activities department is repeatedly praised for keeping residents engaged with arts, play, celebrations, and daily programs; activity staff received a large number of positive mentions as making meaningful differences in resident morale. Food quality overall is generally rated positively (though a minority complained about cold meals). Many families noted a welcoming, community-oriented environment and singled out particular staff who created joy and comfort for residents.
Taken together, the reviews suggest Pelican Ridge has strong strengths in therapy, activities, and pockets of highly compassionate nursing and caregiving, making it a good option for some short-term rehabilitation stays. However, the facility also shows recurring and serious weaknesses: inconsistent staffing (especially nights), communication breakdowns, administrative responsiveness problems, and multiple reports of neglect, lost/stolen items, and clinical lapses that in some cases required hospitalization. The mix of glowing and alarming reviews implies significant variability in resident experience, which may depend on specific units, individual staff members, shift times, and the reason for stay (short-term rehab versus long-term skilled nursing).
For families evaluating Pelican Ridge, the reviews point to concrete precautions: ask for current staffing ratios and weekend/night physician coverage, clarify medication and valuables policies, request regular written care-plan updates and named primary contacts, visit during different shifts (including nights/weekends), document inventory of personal items on admission, and seek references about the specific unit and therapy team who will be providing care. The facility appears capable of providing excellent rehabilitative outcomes and supportive daily life for many residents, but the documented allegations of neglect, lost belongings, and communication failures are significant and warrant careful, case-by-case due diligence before a placement decision.
