Velvet Care 2

    16909 Citronia St, North Hills, CA 91343
    • Assisted Living
    For the front desk(310) 480-2009

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    Location

    Map showing location of Velvet Care 2

    Velvet Care 2 is located at 16909 Citronia St, North Hills, CA, 91343.

    People often ask...

    Velvet Care 2 offers assisted living.

    The full address for this community is 16909 Citronia St, North Hills, CA 91343.

    No, Velvet Care 2 does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number197610489
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity6 residents
    LicenseeVELVET CARE
    EffectiveDecember 13th, 2023
    View the official license record

    Inspection Reports

    11

    Reports

    2

    Type A Citations

    1

    Type B Citations

    5

    Complaints

    3

    Years

    30 Mar 2026Complaint
    Investigated complaints about incontinence care, staff conduct, and restricting residents from leaving their beds. Interviews and observations indicated timely incontinence care, respectful treatment by staff, and no evidence of restricting residents from leaving beds.
    15 Dec 2025Inspection
    Found safety features and care practices were in place; no deficiencies were noted.
    15 Sept 2025Complaint
    Investigated two allegations: staff handled a resident roughly and staff failed to safeguard residents' personal belongings. Findings indicated insufficient evidence to support either claim.
    15 Sept 2025Complaint
    Investigated three allegations regarding resident care and found no evidence to support chemical restraint, admission without consent, or preventing movement.
    26 Nov 2024Inspection
    Observed safety systems functioning, clean common and private living areas, and secure medication storage. Records for staff and residents were reviewed.
    29 May 2024Inspection
    Identified an unapproved passageway from the garage to the hallway that lacked a building permit.
    • Type A87305(a)
    29 May 2024Complaint
    Investigated the allegation that staff abused a resident. Interviews with residents and staff did not indicate abuse, and no injuries or bruising were observed.
    10 Apr 2024Complaint
    Investigated two specific allegations: residents' bedrooms were used as passageways to the garage, and the garage was used as a living space for staff.
    • Type A87307(d)(6)
    • Type B87307(a)
    10 Apr 2024Inspection
    Observed staff enter a resident's bedroom without knocking to access an exit, violating privacy rights.
    05 Dec 2023Inspection
    Observed compliance with Title 22 rules; living areas, bedrooms, bathrooms, kitchen, and safety systems were in good order.
    02 Nov 2023Inspection
    Confirmed participation in COMP II and understanding of licensing requirements, policies, and procedures.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Velvet Care 2. The information above has not been verified or approved by the owner or operator. For exact information, please contact Velvet Care 2 directly. There is no cost for this service. We are compensated by the community you select.

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