Mercy Retirement & Care Center

    3431 Foothill Blvd, Oakland, CA, 94601
    4.1 · 54 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program
    • Physical therapy
    • Rehabilitation program
    • Respite program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Located close to restaurants
    • Located close to shopping centers
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • On-site market
    • Outdoor space
    • Pet friendly
    • Religious/meditation center
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Continuing learning programs
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.09 · 54 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.1
    • Meals

      3.9
    • Building

      4.2
    • Value

      3.8

    Location

    Map showing location of Mercy Retirement & Care Center

    About Mercy Retirement & Care Center

    Mercy Retirement & Care Center stands as a distinguished senior living community with a legacy rooted in more than a century of caring service. Established in 1872, it offers a lush and welcoming campus in Alameda County where residents can experience an enriching lifestyle designed to support holistic well-being. The Center is dedicated to creating an environment where older adults can flourish physically, emotionally, and spiritually, guided by principles of faith, dignity, and compassion that have shaped its mission for generations.

    Residents at Mercy Retirement & Care Center benefit from an array of living options, including assisted living, memory care, skilled nursing, and short-term rehabilitation. These care services are thoughtfully designed to suit a wide variety of health requirements, emphasizing a person-centered approach to elderly care and pain management. Residents are regarded as unique individuals, and their independence and dignity are safeguarded in every aspect of daily life. As needs change, the community enables seamless transitions between levels of care, providing both long-term security and the comforts of home.

    The community’s accommodations feature private, deluxe, and dual studio apartments that are modern, light-filled, and tailored for recovery and relaxation. The atmosphere throughout the residence is both inviting and home-like, helping individuals feel secure and empowered. Mercy Retirement & Care Center recognizes the importance of cultivating joy and purposeful living. Residents are encouraged to make daily choices about their meals, activities, and engagement with the array of amenities on campus. Dining is a particular highlight; seasoned culinary teams craft menus focused on quality, taste, and nutrition with options featuring lean proteins, whole grains, fresh vegetables, and fruits. Meals are further enhanced by oversight from a registered dietitian to ensure each resident’s dietary needs and preferences are met.

    Life enrichment is at the core of the experience at Mercy Retirement & Care Center. A variety of programs and scheduled events populate the community calendar, celebrating traditions, wellness, and social connection. Spiritual support is accessible to all, with regular religious services and dedicated spaces for reflection and gathering. The maintenance-free lifestyle is notable, as housekeeping, laundry, and transportation are available alongside programming that fosters not only physical vitality but emotional and social well-being.

    Mercy Retirement & Care Center’s reputation for excellence is nationally recognized, most recently through awards for Best Memory Care, Best Continuing Care Retirement Community, and High Performing Memory Care from US News & World Report for 2025. These honors reflect the community’s unwavering commitment to exceptional care and an outstanding resident experience. Throughout, the aim is to provide a comfortable, secure, and vibrant home where each resident is empowered to live fully, supported by an experienced and attentive staff that values every individual’s story and journey.

    People often ask...

    State of California Inspection Reports

    32

    Inspections

    3

    Type A Citations

    3

    Type B Citations

    4

    Years of reports

    22 May 2025
    Found the allegation of a questionable death unfounded after reviewing medical records showing the resident died from metastatic prostate cancer.
    22 May 2025
    Investigated allegations that staff did not administer medications as prescribed and that the responsible party was not informed of incidents in a timely manner. MARs showed PRN medications were administered by hospice nurses (22 doses between 4/1/24 and 4/10/24) and records were completed per regulation; a visitor reported no concerns about care, and there was no evidence of untimely incident reporting.
    22 May 2025
    Found that a hospice patient in a care setting suffered multiple falls over a short period and that staff did not implement a formal fall-prevention monitoring plan. Evidence showed the patient was a known fall risk and that only basic measures were used, with no changes after the first fall.
    • § 87463
    16 Apr 2025
    Investigated medication errors during a pharmacy switch affecting 23 residents on 4/1/25; none experienced adverse effects; issue resolved; no deficiencies cited.
    • § 9058
    16 Apr 2025
    Found no deficiencies identified during the visit. Safety measures and records were current and in order, including functioning smoke and carbon monoxide detectors, a serviced fire extinguisher, up-to-date emergency plans and drills, securely stored medications, adequate food supplies, and complete resident and staff records.
    • § 9058
    30 Jan 2025
    Found that the eviction-threat allegation was unfounded. The resident did not reside at this site and was living at a skilled nursing facility.
    15 Jan 2025
    Investigated the allegation that staff did not provide food in a timely manner and did not provide an adequate amount of food to a resident; concluded there was not a preponderance of evidence to prove the allegation.
    12 Sept 2024
    Determined the allegation that staff prevented a resident from accessing personal property did not have a preponderance of evidence. Currently staff provide access to the resident’s laptop as tolerated by the resident.
    03 Oct 2024
    Found the allegation unfounded after an unannounced visit, roster review, and confirmation that the resident lived in the skilled nursing area and not in the building licensed by the state.
    03 Oct 2024
    Delivered an amended document after an unannounced visit; no deficiencies cited and an exit interview followed.
    15 Aug 2024
    Found no evidence to support the two specific allegations: that staff did not ensure residents' dietary needs were met and that staff were not following the feeding plan.
    15 Aug 2024
    Reviewed allegations of staff not meeting dietary needs and not following feeding plan; both were unsubstantiated.
    19 Jun 2024
    Found that the complaint about a resident's living location was unfounded; records showed the resident was listed on the SNF roster.
    19 Jun 2024
    Interviews and reviews revealed that the complaint of a specific resident living in the wrong building was false.
    12 Apr 2024
    Investigated due to a priority 1 complaint and found no deficiencies. Noted adequate food supplies (7 days non-perishable, 2 days perishable), medications securely locked, interconnected smoke detectors with the sprinkler system, a carbon monoxide detector, a complete first-aid kit, no standing water, and clear indoor and outdoor passageways.
    12 Apr 2024
    Identified no deficiencies during the inspection.
    19 Mar 2024
    Found safety measures in place, including fire clearance for 160, detectors functioning, hot water at 116.2°F, locked medications, and adequate food supplies. Reviewed five resident and five staff records; all were complete and no deficiencies cited.
    19 Mar 2024
    Confirmed no deficiencies found during inspection, all safety measures and records were in compliance.
    04 Jan 2024
    Found that a public meeting on 12/15/23 addressed the change of control, with residents, family members, staff, and senior officials in attendance. No changes to residents' contracts were planned, and no issues were identified at that time.
    04 Jan 2024
    Confirmed no issues or deficiencies during the inspection visit following a change in control and governance of the facility.
    25 Apr 2023
    Found no evidence supporting the allegations that staff did not dispense medication assistance, did not report medication errors, or did not conduct a reappraisal of residents' care needs.
    25 Apr 2023
    Reviewed allegations of staff not dispensing medication assistance, failure to report medication errors, and lack of resident care reappraisal. Allegations were found to be unsubstantiated.
    16 Mar 2023
    Identified safety and health deficiencies at this site, including hot water temperatures in shared bathrooms above safe levels, a resident TB record lacking a chest X-ray, and an outdoor water fountain accessible to residents. Observed positive elements such as adequate lighting, a comfortable hallway temperature, medications securely stored, and fingerprint-cleared staff records.
    16 Mar 2023
    Identified deficiencies in safety and health protocols were cited during the inspection.
    • § 87458(b)(1)
    • § 87307(e)
    28 Dec 2022
    Found that the allegation that staff denied visitors was unfounded.
    28 Dec 2022
    Confirmed complaint of denied visitors was unfounded.
    16 Mar 2022
    Found no deficiencies; infection-control measures were in place, including a central entry with universal screening for staff, residents, and visitors, hand-washing and cough etiquette posters, ongoing routine screening records, staff wearing PPE, a 30‑day PPE supply stored centrally, and a two-day perishable plus one-week non-perishable food supply.
    16 Mar 2022
    Found no deficiencies during inspection; facility maintains adequate supplies, proper screenings, PPE, and infection control measures in place.
    15 Sept 2021
    Found that a resident received an incorrect Hydrocodone dosage compared to the physician’s order, due to two different dosing instructions including a PRN. A deficiency was observed.
    15 Sept 2021
    Confirmed incorrect dosage of medication given to resident as reported in incident report.
    • §
    17 Feb 2021
    Found that a resident was financially abused by a home health agency staff member, based on a SOC341 report. Interview indicated the resident has no power of attorney and can make decisions on their own; the staff involved were from a home health agency, not direct staff; a police report was filed on 12/24/2020; physician's report showed the resident can manage their own cash resources; no deficiencies were identified; exit interview conducted.
    17 Feb 2021
    Found financial abuse reported by home health agency staff on a resident, who was able to manage own cash resources. Police report filed.

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