The reviews for Princeton Manor Healthcare Center, LLC present a deeply mixed and polarized portrait. A number of reviewers praise the facility for compassionate, skilled caregivers, particularly within rehabilitation services. Several families credited the PT/OT team and specific staff members (named individuals such as Joy, Emmanuel, and receptionist Toni) with helping residents regain independence and providing tailored, expert therapy. Maintenance and housekeeping receive repeated positive mentions from multiple reviewers, and some describe the facility as clean, welcoming, and home-like. Activities staff and social events were noted as beneficial for ambulatory residents. There are also multiple reports of solid discharge planning and case management that families found helpful.
Counterbalancing those positives are frequent and serious concerns about inconsistency in care quality. Many reviews describe wide variability in staff performance — some nurses and CNAs are described as kind and professional, while others are reported as rude, unresponsive, neglectful, or even abusive. Specific allegations include bullying by CNAs, cruelty by a nurse, staff sleeping on night shift, slow responses to call lights, and leaving roommates unattended. These accounts are corroborated by reports of medication delays, missed care tasks (not being assisted with commodes, feeding tube neglect), and poor coordination between shifts. High staff turnover and a revolving door of employees were repeatedly raised as probable contributors to discontinuity of care and communication failures.
Administrative and operational issues recur as a distinct cluster of problems. Several families reported unprofessional handling of billing and accounting matters, including harassment for payment after a resident's death and disputed charges that were not acknowledged. Reviewers also reported poor communication from management in some cases, with unresponsive or ineffective managers and inconsistent follow-up on complaints. Organizational weaknesses extend to personal care logistics — poorly managed shower and diaper scheduling, unreliable laundry service, and restrictions or lack of storage that inconvenienced families (for example, no refrigerated storage for outside food, no extra plates or utensils, and bans on extension cords/power strips). These operational shortcomings contribute to a perception of poor organization and administrative oversight in certain cases.
Facility condition and environment are another area of divergence. Several reviewers praise maintenance and housekeeping, yet others describe the facility as run-down, dirty, smelly, and poorly ventilated. Food quality drew mixed reactions as well: while some found dining acceptable and appreciated flexibility with outside food, others complained about horrible, microwaved meals and general food safety concerns. Safety and neighborhood concerns were raised by a few reviewers (small parking lot, perceived unsafe surroundings), which may affect visitor experience and perceptions of the location.
Notable patterns: there is a strong theme of extremes — families either report very positive, even top-tier care, or they describe dismal, neglectful experiences. This suggests substantial variability depending on unit, shift, and specific staff present. Positive mentions often single out particular individuals or departments (therapy, specific nurses, receptionist), while negative reviews cite systemic issues: understaffing, poor communication, high turnover, and administrative failures. Several reviews call attention to serious incidents (harassment after death, feeding tube neglect, bullying), which warrant careful investigation and follow-up by consumers and regulators.
Guidance for prospective families: if considering Princeton Manor, expect that experiences may vary widely. Visit multiple times, meet therapy staff and frontline caregivers, ask about staffing consistency on the unit of interest, and request clarification on administrative policies (billing, laundry, food storage, personal belongings). Verify how care needs (bathing, toileting, medication administration) are scheduled and who will be your case manager or point person. Where possible, obtain references from families of current residents in the specific unit you’re considering. For current families already experiencing problems, document incidents, escalate concerns in writing to administration, and consider notifying the state survey agency if neglect or abuse is suspected.
In summary, Princeton Manor shows tangible strengths in rehabilitation and examples of highly dedicated staff, but those positives are offset by recurring and substantive complaints about staffing consistency, communication, cleanliness, food, and administrative practices. The facility may provide excellent outcomes for some residents, especially in therapy-focused stays, but the variability and reports of serious care lapses mean families should proceed with caution and do thorough, unit-specific due diligence.
