The reviews present a distinctly mixed picture of Agape Senior Care, with a substantial number of strong, specific positive comments balanced by serious and specific negative concerns. On the positive side, multiple reviewers praise the individual caregivers — often using words like compassionate, caring, and personalized attention. Family members repeatedly note frequent communication (notably video chats), caregivers who go above and beyond, and staff who remain responsive even after formal care ends. Several comments highlight expertise in stroke care and continuity of contact post-discharge, and some reviewers explicitly recommend the facility. The operation’s family-owned character and honest, helpful approach to finding the right level of care are also emphasized, creating a perception of a small, personal setting rather than a large institutional facility.
Staff and atmosphere are recurring positive themes: reviewers describe a warm, home-like environment, a clean house with a vintage look, and meals that are described as delicious. Specific staff members (Angela and Sebastian) are singled out for praise, and multiple accounts describe family-like care that exceeded expectations. These comments suggest that when staffing and bedside-level caregiving are functioning well, residents and families experience high satisfaction with day-to-day life, companionship, and dining.
However, the negative reports raise significant and potentially systemic concerns that contrast sharply with the positive anecdotes. Several reviews allege serious lapses in clinical and administrative practice: medication mismanagement, neglectful care, lack of basic personal care items (for example, not providing a change of clothes), and even eviction of a resident. An additional cluster of complaints points to inadequate programming and therapy — reviewers specifically mention no mental stimulation and no physical therapy — which can be especially problematic for residents who need rehabilitation or cognitive engagement. Understaffing and descriptions of the facility as ill-equipped were also raised, and at least one review reported an unprofessional administrator who labeled a resident as the "worst patient," indicating problems with management attitude and resident dignity.
Taken together, the reviews suggest variation in the resident experience that may depend on which staff are on duty, the specific needs of the resident (medical, rehabilitative, behavioral), or how management handles difficult situations. Strengths appear concentrated in direct caregiving by certain staff members, homelike ambiance, and mealtime quality, while weaknesses cluster around administration, clinical safety/medication practices, staffing levels, and availability of therapies and activities. For prospective families, these patterns suggest several practical actions: ask about medication management protocols and staff training, confirm staffing ratios at relevant times of day, verify availability of physical therapy and activity programming, inquire about policies on handling challenging behaviors and resident discharge/eviction, and request references or speak directly with family members of current or recent residents (and, if possible, meet the caregivers named positively by other reviewers).
In summary, Agape Senior Care receives heartfelt endorsements for compassionate, family-style caregiving, strong family communication, good meals, and a warm environment, led by several highly praised caregivers. At the same time, there are credible and serious complaints about administrative behavior, medication and basic care lapses, understaffing, lack of therapy and activities, and at least one eviction report. These mixed reviews indicate that the facility can provide excellent personal care in some cases but also has risks in oversight, clinical consistency, and management that should be carefully investigated by anyone considering placement.
