Citrus Hills Senior Living

    142 S Prospect St, Orange, CA, 92869
    3.7 · 21 reviews
    • Assisted living
    AnonymousLoved one of resident
    2.0

    Affordable but unsafe and understaffed

    I found the place affordable with furnished rooms, a pleasant courtyard, friendly and compassionate staff who gave good updates, activities and van transport. However, chronic understaffing, high turnover and undertrained/underpaid caregivers plus apparent management apathy undermined care. I witnessed medication and medical-followup problems, unresolved maintenance, and serious safety lapses - wandering residents, a broken security bracelet on backorder, no gate or backup plan, and slow family notification. Cleanliness, room quality and food were mixed, and the operation felt money-driven at times. Overall, OK for fairly independent residents seeking value - not a place I'd trust for significant medical or safety needs.

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    Amenities

    3.71 · 21 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.7
    • Meals

      2.7
    • Amenities

      3.8
    • Value

      2.8

    Location

    Map showing location of Citrus Hills Senior Living

    About Citrus Hills Senior Living

    Citrus Hills Senior Living sits at 142 S Prospect St in Orange, California, and offers assisted living, memory care, respite care, and independent living, all in a comfortable, family-style home setting where residents often say they feel cared for and safe, and the staff aims to provide help whenever it's needed, whether it's with meals, bathing, getting dressed, or managing medication, and the atmosphere stays welcoming with cozy community spaces like sitting rooms with a fireplace and piano, light-filled dining areas with wood-look floors, and bedrooms set up with comfortable beds, soft armchairs, and gentle lighting that makes things feel warm and home-like. There's room for up to 95 residents, and people can choose between private and shared rooms or spacious studios, with cable TV and fast Wi-Fi in every unit, and some pets are allowed too, which people appreciate especially when walks around the walkable neighborhood, full of shade, are so easy. Residents have access to supportive care day and night from well-trained staff and nurses, an emergency response system, and plenty of extra comforts like onsite beauty and barber services, scheduled transportation, housekeeping, laundry, and even a concierge for help with plans or questions. There are outdoor patios and gardens, card and game rooms, a library with computers, a gym and exercise programs, and regular activities like arts and crafts, gardening, and music, so life stays interesting and social. Residents get three meals a day, with special diets handled as needed, and the kitchen aims for a restaurant-style experience in the dining area with green linens and comfortable chairs. The community also helps with off-site activities, insurance payments, and coordination with doctors, and provides special services like home health care, respite stays, adult day care, memory and dementia care, physical therapy, and skilled nursing when needed. There are Spanish language options, in-house religious services, an onsite pharmacy, and even Hoyer lifts for those needing help with transfers. The grounds are landscaped for walking and relaxing, with parking for both guests and residents, and entry is handicap accessible. The team puts a focus on personalized service and tries to make each day safe and joyful. Citrus Hills Senior Living, officially called Citrus Hills Assisted Living, has operated as a licensed corporation since 2014 and keeps a BBB rating of A+ even though it lacks full BBB accreditation, with all care overseen under License #306005603. Families and residents alike have shared stories about the care and comfort found here, and visitors can schedule tours or explore the community online before choosing the level of care and type of room that fits best.

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