Overall sentiment across the reviews is strongly positive about the quality of hands-on care, the attentiveness of staff, and the small, home-like setting at Absolute Care Home. Multiple reviewers emphasize the warmth and compassion of caregivers and the director/owner, calling the director particularly caring and even describing her as an "earthly angel." The small scale — repeatedly described as a four-bedroom private home — is framed as an advantage: it enables individualized attention, close supervision, and a cozy atmosphere. Cleanliness and a homey feel are consistently noted, with several reviewers explicitly praising how clean and well-maintained the space is.
Staff and management receive the most uniform praise. Reviewers use terms like loving, patient, caring, and friendly to describe employees; many single out the director/owner for being involved, attentive, and personally invested in residents' wellbeing. Several comments indicate high satisfaction with daily care, attentiveness to needs, and direct communication with family members. This pattern suggests a stable, engaged leadership and caregiving team that families trust.
Dining is another frequently mentioned positive. Reviewers report home-cooked meals prepared from scratch and appreciate the absence of sugary drinks and snacks, which some see as a health-focused benefit. However, the dining experience is not uniformly praised: a few reviewers mentioned that the food could be improved for picky eaters, indicating menu or preparation preferences may not suit everyone. Overall, meals are perceived as homemade and wholesome, but not universally ideal for those with more particular tastes.
Physical space and activities are more mixed. The small, private-home setting contributes to a cozy environment, but several reviewers note that the home tends to be dark (brown walls, dim lighting) and would benefit from brighter surroundings. There is a recurring concern about sundowning and the timing/management of evening symptoms, suggesting that improved lighting or evening routines might help. Activities are described as very limited, with a small backyard and few organized engagement options mentioned. For families seeking an active activity program or larger outdoor spaces, this facility may feel restrictive.
Operational and policy issues surfaced in multiple reviews and merit attention. There is no in-room TV access, which some residents/families might view as a limitation on personal entertainment or comfort. Showers are apparently provided by an external agency in some cases, which could create coordination or continuity-of-care challenges. One serious administrative concern reported is clothing management: reviewers described clothes being discarded without permission and subsequent calls demanding replacement clothing, which points to a need for clearer protocols around personal belongings. Additionally, Medicare hospice restrictions were noted by at least one reviewer as a limitation on services, indicating potential gaps for residents under certain coverage.
Pricing and value perceptions are mixed. Several reviewers said the cost was better than alternatives and that price could be negotiated, while others described pricing as expensive. This suggests variability in how individual contracts or circumstances affect perceived value. Despite some cost concerns, multiple reviewers indicated they would recommend the facility, reflecting that many families view the high-quality, attentive care as worth the expense.
In summary, Absolute Care Home is consistently praised for its compassionate, hands-on care, clean and cozy small-home environment, and involved director/owner. Its strengths are greatest in individualized attention and a warm caregiving culture. Areas for improvement include enriching activities and outdoor space, brighter and more cheerful interior lighting/decoration, clearer handling of residents' personal belongings (especially clothing), addressing the lack of in-room entertainment options, and smoothing logistics when outside agencies are used for services like showers. Cost perceptions vary, but many reviewers feel the care justifies the price. Families prioritizing close personal attention and a family-like setting are most likely to be satisfied, while those wanting more activities, brighter facilities, or fewer administrative hiccups should weigh these trade-offs carefully.
