Overall sentiment across the review summaries is strongly positive about direct resident care and the caregiving team, with recurring praise for compassionate, attentive, and reliable staff. Multiple reviewers highlight 24/7 attentive care and describe staff as genuinely caring, reassuring, and responsive to questions and concerns. Memory and dementia care are singled out positively — several reviewers describe the memory care as personalized and the dementia care as excellent, and many say they felt fortunate to have secured placement at Leisure Living Home & Care.
Food and facility observations are also consistently favorable. Reviewers repeatedly note freshly prepared meals (explicitly stating no frozen foods), and complain-free dining impressions are implied by the repeated praise. The facility itself is described as clean, smelling fresh, and recently touched up with a new coat of paint; however, a few reviewers mention ongoing repairs or maintenance work, indicating some continuing projects in the building even as the overall environment is kept pleasant.
Operationally, many summaries emphasize good communication, organization, and efficiency. Multiple reviewers said the staff and management were reliable, organized, and genuinely interested in residents' well-being; visits were described as welcome and the place as well-run. These themes support the impression that day-to-day care and routines are handled professionally and compassionately.
However, a significant negative pattern appears in at least one strongly worded review about administrative/business practices. That reviewer reported being let down by a staff member who had initially been described as terrific, experienced an abrupt termination of an agreement, and was charged a non-refundable $500 deposit—leading them to advise others to be wary and not to recommend the facility based on that interaction. The language used (
