Overall sentiment across the reviews is mixed but leans positive on tangible amenities and many aspects of daily life. Reviewers repeatedly praise the physical units (spacious, well-appointed apartments including large three-bedroom corner units with big balconies) and emphasize that facilities are new and high quality. The campus offers many desirable amenities: an on-site synagogue and Jewish center, both indoor and outdoor pools, and a connection to the nearby JCC and local park. Several reviewers highlight kosher dining options and generally favorable comments about meals — some call the food excellent and note regular meal delivery. Cost-wise, Moldaw Residences is noted as being lower priced than other CCRCs in the area by at least one reviewer.
Activities and social programming are a strong positive theme. Multiple reviewers mention a robust calendar of in-person activities (trips, exercise classes, parties, lectures, song groups, and reading groups), plus an active committee structure and enrichment opportunities (including technology-driven arts/collage classes). During COVID, virtual programming (meetings and virtual trips) helped maintain engagement. For many residents this programming led to clear benefits: relief from loneliness, access to help, and the formation of friendships — several reviewers explicitly say the community reduced isolation and provided meaningful social contact.
Staff and care quality generate polarized impressions. A dominant thread is praise for staff: described as friendly, helpful, caring, open, accessible, understanding, and knowledgeable. Some reviewers report a smooth application process and a welcoming community where staff make life easier. However, other accounts describe poor customer service, unprofessional or rude behavior, and intrusive or inappropriate interactions. A particularly serious complaint involves parking staff who allegedly insisted on moving a car with visible smoke, which a reviewer characterized as negligent and unsafe. These contradictory experiences suggest variability in staff performance or inconsistent management oversight.
Dining and management earn mixed marks. While many reviewers praise the meals and the kosher offerings, at least one reviewer claims the food is not as advertised and pairs that with broader concerns about favoritism and poor management. Several reviewers explicitly state dissatisfaction with management or recommend against the facility, indicating that operational issues — such as responsiveness to complaints, perceived favoritism, or staff training — may be sporadic pain points. Valet parking is available and convenient but is repeatedly called out as expensive, and there are also reports of impolite parking staff.
Suitability for memory care and assisted living is ambiguous. The campus includes a dedicated Alzheimer’s wing, which is a positive sign for specialized care capacity. Nevertheless, at least one reviewer explicitly stated it is "not ideal for memory care or assisted living," suggesting that either the staffing, programming, or facility layout for those services may not meet every family's expectations. Prospective residents or families seeking memory care should request detailed information and visits specific to those units and ask about staffing ratios, training, and incident history.
The physical environment and atmosphere elicited mixed impressions. Several reviewers praised the modern, soundproof, and warm apartments and the general attractiveness of the campus. Conversely, other comments describe parts of the building as dimly lit, concrete-fronted, lacking greenery, and somewhat gloomy or deserted. This difference may reflect which parts of the campus were experienced, the time of a tour, or differing personal preferences for design and landscaping.
Notable patterns and recommendations: many residents find Moldaw Residences an excellent value with strong social programming, good dining, and extremely helpful staff — making it a very attractive option for active older adults, particularly those seeking Jewish cultural/religious amenities and connections to the JCC. At the same time, inconsistent reports about management, customer service, and certain staff behaviors (notably parking staff) are recurrent concerns. The presence of a dedicated Alzheimer’s wing contrasts with at least one negative view about suitability for memory care, pointing to the need for careful, specific due diligence by families requiring that level of care.
For prospective residents I would recommend an in-person, multi-time-of-day visit: tour both independent living and any memory-care/assisted living areas, sample meals, speak with multiple staff members (not only sales), meet current residents in casual settings, ask for written policies on safety incidents and staff training, and clarify valet/parking costs and procedures. These steps will help validate the many positive attributes (large apartments, strong activities, kosher dining, and welcoming community) while probing the inconsistent or serious concerns (management responsiveness, specific staff incidents, and the atmosphere of building areas). Overall, Moldaw Residences offers many strong features and a generally positive living experience for many residents, but experiences vary enough that targeted questions and careful visits are advisable before committing.
