Valley Healthcare Center

    1680 N Waterman Ave, San Bernardino, CA, 92404
    3.4 · 74 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Caring staff, unsafe dirty facility

    I had a mixed, stressful experience. There are some exceptional, hardworking nurses, CNAs and therapists who provided great rehab and genuine care, but persistent problems overshadowed that: dirty, run-down rooms with urine/feces odors, broken equipment, missed meds and poor wound care, unresponsive call buttons, falls and unsafe handling that led to hospitalizations. Communication was awful - phone calls unanswered, no test or med notifications, and decisions often seemed insurance-driven. I would not trust this place for long-term care unless leadership fixes safety, staffing, cleanliness and communication.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.42 · 74 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.8
    • Meals

      2.9
    • Amenities

      3.4
    • Value

      1.3

    Location

    Map showing location of Valley Healthcare Center

    About Valley Healthcare Center

    Valley Healthcare Center is a skilled nursing and intermediate care provider over on 1680 N Waterman Ave in San Bernardino, CA, and it offers skilled nursing, intermediate care, and both short-term rehabilitation and long-term care, so whether someone needs rehab after a hospital stay or more ongoing help, this place covers both. The facility has more than 100 beds, including private, semi-private, and three-bed rooms, most with private bathrooms, plus cable TV, Wi-Fi, and safety features like sprinklers and handicap access, so the rooms are set up for comfort and safety. Residents can get physical, occupational, and speech therapy every day of the week, which is handy if someone needs steady work getting stronger after illness or injury, and there's state-of-the-art equipment for those therapies, plus special care for wounds, pain, diabetes, fall prevention, IV therapy, hydration through central lines, and ostomy needs. Folks who need help with everyday things-like bathing, dressing, or getting around-get support from a team that includes Registered Nurses, Licensed Vocational Nurses, and Certified Nursing Assistants, and licensed nurses are always on staff 24/7.

    Meals get served in a spacious dining room, and there are both regular and special diets, including vegetarian, so people with diet restrictions are looked after, and there's also a game and activities room with a big-screen TV, along with arts, crafts, fitness, social, and religious programs-so it's not just about medical care, there's also a bit of fun and community. The property's got Wi-Fi, guest parking, a fitness center, an enclosed courtyard, and an on-site barbershop and salon for grooming or a haircut, and housekeeping, laundry, and maintenance are part of the deal. Transportation takes residents to needed appointments, and folks get help with medication, personalized care plans, and pain management as needed too. They do hydration therapies and intravenous nutrition, which is important for those who need extra support, and there's medical oversight for things like wound care and post-surgery help.

    Valley Healthcare Center works with Medicare, Medi-Cal, HMO, hospice, respite, and private pay, and they help residents with reviewing licensing and inspection records, exploring financial options, and understanding rules about waiting lists and discharge planning, which really helps people plan ahead. There's a focus on privacy and individual needs, so the staff encourages tours or virtual visits and does consultations or assessments to make sure care is tailored to each resident. The whole place feels welcoming, and with over 90 beds for skilled nursing and rehab, plus extra beds in different room setups, there's usually room for folks who need this kind of care, and once residents leave, continued care from home is available if needed. Amenities round out the picture-along with room features like washers and dryers, kitchenettes, and safety rails, Valley Healthcare Center aims to help seniors and the very frail get the nursing, therapy, and support they need in a clean, comfortable setting. Monthly rates usually run $5,000-$7,000 for semi-private and $6,000-$8,000 for private rooms, depending on what each person chooses.

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