AlmaVia of San Francisco

    1 Thomas More Way, San Francisco, CA, 94132
    4.5 · 51 reviews
    • Assisted living
    • Memory care

    Pricing

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    Amenities

    4.45 · 51 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.5
    • Meals

      4.3
    • Building

      4.6
    • Value

      4.2

    Location

    Map showing location of AlmaVia of San Francisco

    About AlmaVia of San Francisco

    AlmaVia of San Francisco sits in the Lakeshore neighborhood near Lake Merced, and the building stands three stories tall, with peaceful rose gardens and walking paths outside for residents who like nature or a stroll in the fresh air. The facility offers studio, one-bedroom, and two-bedroom apartments, and rooms are set up with seniors in mind-everything's wheelchair accessible, with safety features in showers and wide hallways, so folks with walkers or wheelchairs can get around without that feeling of being boxed in. Assisted living apartments start at around $4,995 a month for a studio, $6,250 for a one-bedroom, and $7,600 for a two-bedroom, with extra monthly fees if another person lives with you in the apartment, which is $1,250 more each month. The community asks for a one-time fee of $5,750 with move-in, and there are different levels of care, so folks with higher care needs pay more, from $500 a month for lighter care all the way up to $3,200 if someone needs heavy assistance. For short-term stays, respite care is $285 daily, and support services are available for both those planning to return home and those deciding if the community is a good fit.

    There's a secure memory care section in a separate building, which is set up carefully for residents with dementia or Alzheimer's, using wander alert systems and technology like bracelets to keep everyone safe. Staff know how to handle people who tend to wander, act out, or have complex behavior issues, and they support folks through big mood swings or episodes. Nurses and caregivers are around during the day and awake all night, and visiting specialists like physical or occupational therapists, nurses, and podiatrists come regularly. Residents dealing with diabetes can get insulin injections and blood sugar checks, including sliding scale therapy, and there's help for people with incontinence, though folks need to be able to manage some of their care with reminders.

    Meals are provided by a professional chef, and residents can expect restaurant-style dining with lots of choices-vegetarian, gluten-free, low-salt, low-sugar, and vegan meals are available, and a registered dietitian supports the nutrition program. People don't have to spend their time cooking or cleaning, as the staff handles housekeeping, laundry, and takes care of mail too. The community welcomes pets, so residents are allowed to bring cats or dogs, and pet care services are there if anyone needs help.

    AlmaVia has several indoor areas for socializing, and there's a library, a computer lab, a beauty salon, a chapel, and plenty of common rooms for activities or just sitting with neighbors. Activities include art shows, group walks in the garden, music and karaoke, stretching and fitness classes, political letter-writing groups, cooking and gardening, memory care programs for those with Alzheimer's, and there's a full calendar every month. Volunteers from nearby schools and universities visit, and there are ways for residents to help out through advisory groups or by volunteering. Devotional services support a variety of faiths onsite and offsite, with a chaplain and a spiritual care director for all beliefs.

    AlmaVia is a non-profit community, and the focus stays on safety and comfort for people aged 55 and older, with 24-hour support, emergency call systems in every apartment, and transportation for appointments or outings around San Francisco. Folks who don't get around easily can receive two-person transfers and mechanical lift support. The community's received several awards for assisted living and memory care, including recognition from US News and World Report. People enjoy having their own space and the chance to come and go independently, while still having help available for things like bathing, dressing, and medication management, and the grounds are wide open so everyone can find a quiet bench or a bit of sun any time they want.

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    State of California Inspection Reports

    29

    Inspections

    5

    Type A Citations

    6

    Type B Citations

    6

    Years of reports

    29 May 2025
    Reviewed amended findings after reopening the complaint related to the allegation, noting a new finding issued on 4/17/2025 during a case management visit with the administrator. An exit interview was conducted.
    • § 9058
    17 Apr 2025
    Identified an allegation that staff did not provide proper notice of a resident’s rate increase. Found inconsistencies between charged fees, the addendum rate, and notices, with modified conditions and rate structure not reflected in the notices compared to the ledger.
    • § 9058
    • § 87507(g)(4)
    11 Apr 2025
    Initiated an unannounced case management visit on 4/11/2025 to discuss and request resident records based on additional findings from the review of evidence; no deficiencies cited.
    • § 9058
    • §
    02 Apr 2025
    Found that an appraisal for the resident's care needs was completed before admission; the resident reported satisfaction with care and could determine their own health needs, while the responsible party provided conflicting information. Found insufficient evidence to support the allegation that records were not provided on request or the rate increase notice issue.
    02 Apr 2025
    Identified that the allegation that staff did not provide proper notice of rate increases for a resident was valid. Found inconsistencies between rate notices, payment ledgers, and invoices, with rate changes not clearly disclosed and amounts not matching addenda.
    15 Oct 2024
    Found lack of supervision allowed a resident with dementia to elope during overnight hours, with staff asleep and not supervising residents.
    • § 87411(a)
    11 Oct 2024
    Identified that one staff member did not have a health screening on file. Found overall conditions clean and safe, with functioning fire safety systems, adequate food and supplies, and active interaction between staff and residents.
    20 Sept 2024
    Found that a resident injured themselves after falling from a wheelchair lift during transportation, which was partly caused by the manual crank's jerking motion and inadequate wheelchair equipment, despite staff following proper procedures.
    • § 87411(a)
    20 Sept 2024
    Found that a resident sustained a minor injury during transport when assisted with the wheelchair lift, but evidence did not prove staff neglect or intent. Found the allegation that the vehicle lift was not in proper repair unsubstantiated, since it has a manual crank and can operate when electronic parts fail.
    20 Sept 2024
    Identified an allegation that staff did not provide safe equipment or additional support during a wheelchair transfer, which led to a minor injury when the lift's electronic function failed and the manual crank caused a jerking motion. Found the resident used a foldable wheelchair with small wheels and limited back leverage.
    • § 87468.1(a)(2)
    30 Apr 2024
    Reviewed records and information confirmed that resident rates were increased with proper 60-day notice, and the complaint about the admission agreement violation was unfounded.
    30 Apr 2024
    Found that resident rates were increased with the required 60 days' advance notice provided. Found that the specific allegation of violating the admission agreement was unfounded.
    10 Apr 2023
    Determined that the allegation that the resident was refused readmission after hospital discharge is unfounded. The resident returned to the care setting on 4/5/2023 with discharge instructions and is currently receiving wound care through home health.
    10 Apr 2023
    Investigated the allegation that the facility refused to readmit a resident after hospital discharge; found that the resident was indeed discharged back to the facility as scheduled.
    • § 87468.1(a)(2)
    10 Oct 2022
    Found no deficiencies after an unannounced annual visit; observed strong safety and infection-control measures, with locked chemicals and medications, proper hand-washing facilities, PPE storage, and a required emergency/disaster plan submission by 10/13/2022.
    10 Oct 2022
    Reviewed safety protocols and infection control measures, including signage, proper storage of chemicals and medications, and sanitation practices, with no deficiencies identified.
    22 Sept 2022
    Found that staff prevented two residents from leaving when they wanted to go home, due to a mistaken belief about who could decide for one resident, which violated residents' right to leave.
    • § 87468.1(a)(6)
    22 Sept 2022
    Determined that staff prevented two residents from leaving the facility despite their right to do so, due to a misunderstanding about decision-making authority related to one resident’s power of attorney.
    22 Sept 2022
    Found the allegation that a resident sustained a stage 3 pressure ulcer while in care. The ulcer developed due to the resident's health condition despite preventive measures like a pressure-relieving mattress, regular turning every two hours, and incontinence care.
    22 Sept 2022
    Investigated whether a resident sustained a stage 3 pressure ulcer while in care, and found that due to the resident's health condition and appropriate preventive measures, the development of the ulcer was related to their underlying health rather than neglect.
    22 Oct 2021
    Found ongoing COVID-19 surveillance testing, adequate PPE, and posted signs for mask, vaccination, and hand washing. Observed bathrooms with hand-washing signage, foot-operated lids, motion-sensor paper towel and liquid soap dispensers, and hand sanitizer throughout; dining tables spaced 6 inches apart; no deficiency cited.
    22 Oct 2021
    Reviewed confirmed that COVID-19 safety measures, including signage, sanitation practices, and PPE supplies, were in place and adequate, with some recommendations issued to further enhance safety throughout the facility.
    20 Apr 2021
    Reviewed the incident where a lamp fell and bumped a resident’s head during a move, following a report submitted earlier, and coordinated with the facility’s director to obtain relevant documentation.
    • § 87468.1(a)(6)
    20 Apr 2021
    Reviewed an incident where a lamp near a resident's bed fell and bumped the resident's head. Discussed with the executive director and requested medical documents, including the physician's assessment, current service plan, and medical records.
    02 Mar 2021
    Investigated concerns about COVID-19 protocols, requested roster and COVID-19 updates to be provided by 3/3/2021; reviewed with the Administrator and prepared for signature.
    02 Mar 2021
    Reviewed documentation related to COVID-19 protocols following concerns reported to the regional office. Requested and scheduled receipt of specific facility COVID-19 updates and rosters.
    07 Aug 2020
    Determined that the resident’s sudden behavioral changes were documented and reported appropriately, including incident reports and medication adjustments, and that notices regarding rate increases and eviction procedures were properly provided; additionally, found that the facility responded promptly to record requests, and concluded that the allegations of staff neglect, illegal eviction, and failure to update care plans were unfounded.
    18 May 2020
    Investigated the allegation that male caregivers delayed assistance for a non-ambulatory resident needing restroom help; found that staff promptly provided only female caregivers, and the resident was satisfied with the care received.
    13 Oct 2019
    Reviewed records and procedures, confirming fire and safety protocols, medication management, and building standards were maintained properly, with no deficiencies identified during the inspection.

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