Overall sentiment in the reviews of St Francis Manor is strongly positive, with the dominant theme being the quality of the caregiving staff. Multiple reviewers emphasize warm, family-oriented, devoted, experienced and skillful caregivers who are kind, compassionate and flexible in accommodating family preferences. Staff are described as attentive, friendly and helpful; several reviewers specifically note good follow-up on concerns and praise both staff and ownership for responsiveness. The facility is repeatedly characterized as a comforting, ‘godsend’ especially in contexts requiring palliative or hospice support, and reviewers call out the home as a strong resource for palliative and hospice care options in San Francisco.
Care quality is consistently highlighted as a strength. Comments like "loving care," "professional care," and "100% assistance" indicate that residents receive comprehensive hands-on support. The staff’s ability to engage with residents — through sing-alongs and staff-participated activities — and to work closely with families to honor their preferences is a recurrent positive. Several reviewers use emotive language (“angels who work there,” "love and gratitude") that underscores a perception of compassionate, personalized caregiving rather than just clinical competence.
Facility and environment receive favorable remarks as well. Reviewers note the property is very clean and well-maintained, with fresh flowers, inviting interiors and nicely decorated living suites. Proximity ("close by") and the presence of a bed available at a stated price point ($5,500 rent) are mentioned, which may be useful for prospective families evaluating logistics and cost. Management and ownership are described positively by multiple reviewers, with one explicitly saying the owner is nice and others noting that staff follow up on concerns.
However, there are some noteworthy and recurring concerns prospective residents should weigh. Accessibility is a clear issue in several summaries: stairs to the backyard and an absence of an elevator or low-floor accommodation create potential mobility challenges and can lead to isolation for residents who cannot navigate stairs. Bathroom space is specifically mentioned as inadequate in at least one review, which could be an important consideration for those needing assistance with transfers or personal care. Activity offerings are described inconsistently — while some reviewers praise engaging activities and varied outings, others report not many activities, suggesting variability in programming or scheduling that families should verify.
Dining earns mixed feedback. Many reviews praise "home-cooked" and "delicious" meals or say the food is "good" or "fine," but at least one reviewer reports poor meals that were overcooked with no food choices. This split suggests that meal quality or menu variety may be inconsistent, and prospective families may want to sample menus or meals and ask about dietary accommodations.
In summary, St Francis Manor appears to be a small, well-kept facility with a strong emphasis on compassionate, family-focused caregiving and good end-of-life care resources. It would likely be a good fit for families seeking emotionally supportive, personalized care and close staff involvement, including palliative and hospice guidance. Those considering the facility should specifically verify accessibility details (stairs, elevator availability, bathroom dimensions), confirm current activity programming and frequency, and review recent menus or meal policies to ensure dining needs will be met. The generally favorable descriptions of staff, cleanliness, and responsiveness are strong positives, balanced by practical concerns about mobility access, some inconsistencies in dining and activities, and occasional remarks characterizing performance as merely average.
