Brookdale San Jose sits over on Blossom River Way, right across from Westfield Oakridge Mall, which means you've got shopping, restaurants, and a movie theater just a short walk away, and the community itself offers several types of living options, so folks can pick independent living, assisted living, memory care, skilled nursing, and continuing care all in one place, and they do a bit of everything here, including home care and at-home care services for those who need it. The apartments come in one-bedroom and two-bedroom floor plans, some pet-friendly, and each usually has private bathrooms and kitchenettes for privacy and convenience. The dining room serves nutritious meals planned by chefs, and there's a private dining space for bringing friends or family for a meal, which folks often do for dinner or breakfast for a small extra fee, and there's also a coffee bar right in the lobby, communal living rooms, a porch, a fitness center with treadmills and free weights, a library, computer access, and Wi-Fi available throughout. Memory care suites are designed to help reduce confusion and give comfort, with cozy furniture, sliding doors out to patios, and relaxing common areas with warm lighting, art, and checkers, and they also offer a daily engagement program aimed at residents living with Alzheimer's or another form of dementia to keep people active and connected. There are outdoor patios and landscaped courtyards set up with tables and chairs where folks like to sit and talk, and walking paths wind through the grounds for leisurely strolls. Safety's taken seriously here, so apartments and suites are all equipped with emergency call systems, staff are available 24 hours a day, and the place is handicap accessible. Residents have access to housekeeping, transportation, and assistance with daily tasks like bathing, dressing, or managing medications. There's restaurant-style dining, social outings arranged regularly, an art studio for painting, and a space for movie nights. The staff have a reputation for being genuinely helpful and friendly, remembering people's names and making them feel welcome, and the facility itself has earned awards for high quality care, like Best of Senior Living and the All Star award. The whole setup's designed so that people can get help when they need it, stay social, and keep doing what they like, and Brookdale runs their own signature programs with organized events, outings, and enrichment activities, plus a blog where informational content is posted. The atmosphere is relaxed but engaged, and even though some details like parking or exact accessibility features aren't given, Brookdale San Jose's main focus is on offering different care levels and comfortable living arrangements in a secure, clean place, so seniors can find what fits them best and get support through all stages of aging.
People often ask...
Brookdale San Jose offers independent living, assisted living, and memory care.
There are 25 photos of Brookdale San Jose on Mirador.
Yes, Brookdale San Jose allows residents to age in place and adjust their level of care as needed.
The full address for this community is 1009 Blossom River Way, San Jose, CA, 95123.
Yes, Brookdale San Jose offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
91
Inspections
9
Type A Citations
4
Type B Citations
7
Years of reports
23 Jul 2025
23 Jul 2025
Found that the prior allegation of unsecured personal resident records in an unlocked office room was addressed; a follow-up visit showed the financial department door locked when unoccupied and staff stated it is kept locked. No deficiencies were cited.
§ 9058
08 Apr 2025
08 Apr 2025
Found no deficiencies cited; confidential files were kept locked and the office was secured when not in use.
§ 9058
02 May 2025
02 May 2025
Found the COVID-19 protocol and staffing allegations unfounded, based on interviews with residents and staff and on observations. Most residents reported infection-control measures were followed and staffing was adequate, while a few declined interviews and a small number described occasional delays in assistance.
02 May 2025
02 May 2025
Found that the allegation that staff entered a resident’s room without permission and searched personal belongings was unfounded. The incident occurred in an independent living area not licensed, and the staff member involved was terminated after an internal investigation.
02 May 2025
02 May 2025
Found that the allegation that staff did not clean resident rooms was unfounded; interviews and observations showed weekly cleaning and clean, safe rooms.
02 May 2025
02 May 2025
Found the tripping hazards allegation unfounded; interviews with residents and staff and bedroom checks showed no tripping hazards. Found the staffing inadequacy allegation unfounded; most residents and staff said staffing was sufficient, though a few residents noted occasional delays in pendant responses.
17 Apr 2025
17 Apr 2025
Found no preponderance of evidence to prove that a staff member yelled at a resident during breakfast on 04/06/2025, as interviews with eight staff and five residents did not support the allegation.
30 Jan 2025
30 Jan 2025
Found no deficiencies after an unannounced one-year visit, with adequate food supplies, a complete first aid kit, and a fire alarm system that passed inspection. Found seven resident living units were in order—each had bedding/clothing storage and working lights; bathroom water temperatures ranged 105–111 F; and all CSMDRs and resident and staff records were complete.
12 Mar 2025
12 Mar 2025
Investigated an incident from 02/19/2025, including interviews with two staff witnesses and a review of disciplinary actions, two staff personnel files, the medication storage policy and procedures, and related training logs. Determined that the incident requires further investigation; no citations were issued; an exit interview was conducted with the executive director.
20 Mar 2025
20 Mar 2025
Found that three of seven residents did not have a medical assessment on file, while four had updated medical assessments. Found that six care plans were updated in 2022 to reflect residents’ needs, and the allegations that a resident waited over 30 minutes on the toilet or that another was not fed could not be supported by records or staff.
14 Mar 2025
14 Mar 2025
Found that residents' personal information was not kept confidential, as the office with sensitive documents was left unlocked and accessible to unauthorized individuals.
18 Dec 2024
18 Dec 2024
Reviewed an amendment to a prior submission from 09/27/2024 during an unannounced case management visit and found no deficiencies cited.
18 Dec 2024
18 Dec 2024
Found that the pill found in a resident’s room did not establish a violation; found that a staff member spent extended time on a personal phone and failed to perform required two-hour checks, with sufficient evidence to support a violation.
§ 87465(h)(2)
§ 87411(a)
27 Sept 2024
27 Sept 2024
Found unfounded the complaint alleging violation of smoking policy that infringed residents' personal rights; staff responded to reports and inspected units, with cigarette odor noted near one unit but no smoking observed inside any residence.
27 Jun 2024
27 Jun 2024
Delivered an immediate exclusion letter to the Associate Executive Director, who confirmed that S1 is not currently employed there and cannot work in licensed settings. No deficiencies were cited today.
27 Jun 2024
27 Jun 2024
Reviewed an immediate exclusion letter for staff who is no longer allowed to work in licensed settings; confirmed the staff is not currently employed and understood the restriction.
10 May 2024
10 May 2024
Found that the allegation that staff did not seek medical attention for a resident's thyroid condition was unfounded.
10 May 2024
10 May 2024
Determined that staff provided appropriate care and supervision to resident with a thyroid condition, administered prescribed medications as ordered, and addressed health needs in the service plan, concluding that the allegation of neglect regarding failure to seek medical attention was unfounded.
31 Jan 2024
31 Jan 2024
Found an unannounced visit by the Licensing Program Analyst who toured living, dining, kitchens, and activity spaces, while memory care was not accessed due to an active COVID outbreak; temperatures were 72–75 degrees, extinguishers last serviced 10/04/2023, detectors present, a screened fireplace, and all exits free of obstruction. Noted an updated emergency plan, quarterly drills (last December 2023), emergency lighting, and non-perishable foods on hand, though several items were expired; eight resident apartments were fully furnished, two kitchens were clean, meals were prepared elsewhere and transported by cart, six staff files were fingerprint cleared but first aid certification not observed, PPE carts located near two residents' apartments with an open trash can, and posters and signs were displayed.
31 Jan 2024
31 Jan 2024
Reviewed adherence to safety, infection control, and resident living standards, noting proper safety equipment, staff documentation, and general facility maintenance, while also identifying expired emergency food supplies and incomplete staff first aid certification.
13 Jul 2023
13 Jul 2023
Investigated cockroach infestation allegation; found no infestation in the assisted living and memory care units, but cockroaches were present in the independent living unit, which is not licensed.
13 Jul 2023
13 Jul 2023
Investigated a complaint about a cockroach infestation, finding no insects in assisted living and memory care units but identifying cockroaches in the independent living section, which is not licensed or under similar authority.
§ 87506(b)(10)
21 Jun 2023
21 Jun 2023
Found that evacuation maps were not posted on some floors and the main emergency plan was not visibly displayed, though larger maps were ordered and residents had received safety information from a fire inspector and staff training. Found that the review of records, interviews, and observations did not establish the claim.
21 Jun 2023
21 Jun 2023
Investigated the presence and posting of emergency evacuation plans and residents’ concerns about their size; found documentation of staff training and resident safety education, with no violations identified.
§ 87468.2(a)(2)
27 Jan 2023
27 Jan 2023
Found no deficiencies; infection-control measures were in place, including entry screening with sign-in and temperature checks, twice-daily cleaning, secured medications and hazards, ample PPE with staff N95 fit testing, and posted hand-washing and COVID-19 reminders.
27 Jan 2023
27 Jan 2023
Reviewed infection control practices, safety measures, and staff readiness, finding all areas clean, well-maintained, and compliant with health and safety regulations, with no deficiencies identified.
08 Nov 2022
08 Nov 2022
Investigated an incident in which a staff member yelled at a resident; interviews were conducted with an executive director, the resident, and two family members. Exit interview conducted; no citations were issued.
08 Nov 2022
08 Nov 2022
Found no evidence supporting the allegation that staff injured the resident; records and interviews indicated the injury likely stemmed from pre-existing medical conditions.
08 Nov 2022
08 Nov 2022
Investigated the allegation that staff caused injury, but findings indicated the injury likely resulted from the resident's medical conditions, with no evidence of intentional harm.
03 Oct 2022
03 Oct 2022
Identified that 26 residents missed their morning medications due to insufficient medtech staff and communication gaps, and no residents experienced adverse reactions within 48 hours.
03 Oct 2022
03 Oct 2022
Reviewed incident reports indicating that 26 residents missed their morning medications due to staffing shortages and communication lapses, with no adverse reactions observed, and documented actions taken afterward.
20 Apr 2022
20 Apr 2022
Identified infection control measures in place, including isolation rooms and PPE stations, with signage. No deficiencies were cited.
20 Apr 2022
20 Apr 2022
Reviewed the facility’s COVID-19 infection control measures during a tele-inspection, noting compliance with signage, PPE stations, and isolation protocols, along with recommendations to improve social distancing, sanitation, and staff training.
14 Apr 2022
14 Apr 2022
Identified missing COVID-19 signage at the main entrance and in restrooms, and no donning/doffing PPE signs near the isolation area. Observed a screening station with infection-control questionnaires, a thermometer, and PPE supplies; no deficiencies cited.
14 Apr 2022
14 Apr 2022
Reviewed COVID-19 infection control measures, noting some signage needed posting and enhancements in hand hygiene and PPE protocols, with no deficiencies cited during the check.
12 Oct 2021
12 Oct 2021
Found that the allegation that staff did not respond to residents’ alerts in a timely manner and the allegation that staff did not meet residents’ toileting needs in a timely manner were not proven.
12 Oct 2021
12 Oct 2021
Found that staff responded to residents' alerts and met toileting needs in a timely manner, with residents and staff generally denying any delays; review of records confirmed there were no delays exceeding an hour, and previous investigations showed residents' needs were being met.
30 Sept 2021
30 Sept 2021
Found that the fall-related allegation could not be proven. Found that older bruises were not painful at examination and likely due to blood-thinning medication, and that staff diligently reported the resident's falls to medical professionals.
30 Sept 2021
30 Sept 2021
Investigated whether staff prevented a resident's fall or caused bruises by so-called restraint or neglect; confirmed that staff could not prevent the fall and bruising resulted from the resident's medical condition, with no evidence of wrongdoing.
29 Jul 2021
29 Jul 2021
Investigated the allegation that staff refused to assist a resident with feeding and found the allegation unfounded. Findings showed the resident was on hospice care, staff reported assisting with feeding as needed, and feeding help was allowed only in private apartments, not in the communal dining area.
29 Jul 2021
29 Jul 2021
Identified that a resident's hospice care plan was not current and ended on 05/12/2021, while records and interviews indicated the resident remained under hospice care. A deficiency was cited during the visit.
29 Jul 2021
29 Jul 2021
Reviewed resident records and identified that a resident's hospice care was no longer current despite ongoing care. Cited a deficiency based on this discrepancy.
09 Jul 2021
09 Jul 2021
Found no deficiencies during the annual inspection. Visitors were allowed inside, vaccination rates for residents and staff were at least 70%, weekly staff testing continued, and PPE and hygiene supplies remained available.
09 Jul 2021
09 Jul 2021
Confirmed that the facility maintained COVID-19 safety protocols, including screening, PPE availability, and activity schedules, with no deficiencies noted during the inspection.
25 Jun 2021
25 Jun 2021
Found the allegation of insufficient staffing and not following the resident’s care plan for housekeeping and shower preferences to be unsubstantiated, based on interviews with residents and staff and records reviewed.
25 Jun 2021
25 Jun 2021
Found insufficient evidence to prove that a staff member made masturbating hand gestures toward a resident during a shower assist. The resident could not identify the staff member and suggested the gesture might have been misinterpreted, while another resident said no inappropriate gestures occurred and the executive director reported no prior complaints.
25 Jun 2021
25 Jun 2021
Determined that staffing levels met requirements and resident care plans, including shower and housekeeping preferences, were appropriately followed, despite some residents and staff expressing concerns about response times and staffing sufficiency.
07 Jun 2021
07 Jun 2021
Identified that a complaint alleging unqualified staff dispensed and administered medications was supported; injectable medications for three residents were given by staff not licensed to administer injections from December 2020 to January 2021. Found discrepancies between medication administration records and actual supplies, and confirmed injections were performed by unqualified staff, despite training completed by others.
07 Jun 2021
07 Jun 2021
Identified that staff who administered insulin injections to residents between December 2020 and January 2021 were not properly licensed, and found unqualified staff administered injectable medications to residents, leading to medication errors and discrepancies in medication records.
§
18 May 2021
18 May 2021
Identified an allegation of neglect/lack of care and supervision due to not regularly observing or documenting a resident's skin condition and not obtaining medical care for a pressure injury. Imposed a total civil penalty of $9,500 for serious bodily injury, after an initial $500 penalty was issued.
18 May 2021
18 May 2021
Reviewed a complaint about staff neglect leading to unaddressed pressure injuries and delayed treatment, resulting in serious bodily injury requiring hospitalization and a civil penalty.
06 May 2021
06 May 2021
Reviewed the resident roster and staffing schedules for both assisted living and memory care, and discussed the program plan for work shifts and medications policies based on documents submitted with the license application. Noted a medications audit planned for next week with results to be shared, and no deficiencies were found; an exit interview was conducted.
06 May 2021
06 May 2021
Reviewed resident and staff schedules, discussed policies and procedures, and noted an upcoming medications audit, all conducted via tele-visit without any deficiencies identified.
14 Apr 2021
14 Apr 2021
Found that billing for the two-person assist service after the resident's needs changed was unfounded; found no evidence of spoiled milk or inadequate food portions, and residents reported meals were adequate with extra servings available when requested.
14 Apr 2021
14 Apr 2021
Determined that the allegation of unsatisfactory food portions and serving spoiled milk was unfounded, and also that charging a resident for services after their needs changed was not supported by records; overall, the investigation concluded these claims lacked basis.
07 Apr 2021
07 Apr 2021
Found that the allegation that staff were rough when assisting residents and left soiled linens and trash in rooms was unfounded.
07 Apr 2021
07 Apr 2021
Found that the claim that a resident waited up to an hour for staff assistance was unfounded; found that claims of not bathing or assisting with toileting and of management not returning calls were also unfounded.
07 Apr 2021
07 Apr 2021
Investigated the allegation that staff was rough with residents and left soiled linens and trash; found residents and staff interviews indicated that the staff handled residents gently and kept the facility clean.
26 Mar 2021
26 Mar 2021
Found that staff delayed seeking medical attention for a resident after signs of a possible stroke were observed, resulting in a 44-minute delay before 911 was called.
25 Mar 2021
25 Mar 2021
Found that the claim that a resident was not properly assessed prior to providing 24-hour one-on-one caregiving was unfounded. Found that the claims of being charged for a private caregiver without agreement and of personal property being removed from the resident's room without permission were UNSUBSTANTIATED.
26 Mar 2021
26 Mar 2021
Determined that staff delayed calling 911 after a resident showed signs of a stroke, leading to the allegation being confirmed.
§ 87633
25 Mar 2021
25 Mar 2021
Identified that a resident's personal property was removed from their room without permission, and that no personal property inventory was completed upon admission with no record showing the resident declined to inventory; a deficiency was cited.
25 Mar 2021
25 Mar 2021
Reviewed records related to a complaint that alleged personal property was removed from a resident’s room without permission, revealing that the resident’s personal property was not properly inventoried upon admission as required, leading to a citation.
10 Mar 2021
10 Mar 2021
Verified that two-year quarterly case management visits concluded today, with checks showing proper kitchen labeling and storage, functioning pendant alert and delayed egress door alarms, compliant memory care operations, and staff training aligned with requirements.
10 Mar 2021
10 Mar 2021
Reviewed compliance with safety and food storage standards, testing emergency alert systems, and observing staff-resident interactions in various units, confirming ongoing adherence to regulations and proper functioning of safety systems.
26 Feb 2021
26 Feb 2021
Found that the allegation that a staff member slapped a resident’s leg during diaper changes was unfounded; interviews and records showed no injuries and the incident was reported promptly.
26 Feb 2021
26 Feb 2021
Found the allegation that a staff member cursed at a resident during a transfer unsubstantiated. Based on interviews and records, limited testimony due to the resident’s memory impairment and no corroborating evidence from witnesses.
26 Feb 2021
26 Feb 2021
Identified the specific allegation that residents' confidential information was posted in a public area; a resident roster poster displaying names, dates, unit numbers, and other identifiers was left there overnight and later secured in the director's locked office, with no health information visible.
26 Feb 2021
26 Feb 2021
Investigated an allegation that staff slapped a resident; found no evidence to support that the incident occurred.
§ 87629(b)(1)
§ 87465(c)(2)
23 Dec 2020
23 Dec 2020
Identified no deficiencies cited, with recommendations to strengthen infection-control practices such as posting hand-washing guides at every station, limiting seating to promote six feet of distance, using covered trash bins, and ensuring regular disinfection and PPE handling in staff areas. Observed a dedicated isolation area for COVID-19 positive residents with barriers and a donning/doffing setup, plus a screening station at entry with signage and a designated flow for residents and staff.
23 Dec 2020
23 Dec 2020
Identified COVID-19 precautions, signage, and procedures in place, with recommendations for improved hand hygiene signage, social distancing, trash containment, cleaning protocols, PPE display, storage, and touchless dispenser use. No deficiencies were cited during the review.
03 Dec 2018
03 Dec 2018
Verified that the employee subject to an immediate exclusion is no longer present or employed at the site and removed from the roster. An updated LIC 500 form reflecting the removal was received.
22 Dec 2020
22 Dec 2020
Reviewed the allegation regarding care and supervision, amended the case management note today, and submitted for leadership review and signature.
22 Dec 2020
22 Dec 2020
Reviewed an amended case management report related to an allegation of physical abuse. The report was delivered and discussed with the facility's executive director.
16 Nov 2020
16 Nov 2020
Found no deficiencies cited after the tele-visit and on-site tour; observed PPE use, COVID-19 postings, and screening practices, with memory-care dining conducted with residents spaced apart.
16 Nov 2020
16 Nov 2020
Reviewed COVID-19 screening procedures, infection control practices, and resident dining arrangements, noting compliance with safety protocols and observing areas for potential improvement in signage, occupancy limits, and sanitation supplies.
§ 87465(g)
09 Oct 2020
09 Oct 2020
Reviewed staffing schedules, training records, and the menu; discussed PIN 20-38-ASC on testing and visitations and confirmed PPE supply and access to testing; verified current contact information and receipt of PINs; no deficiencies cited.
09 Oct 2020
09 Oct 2020
Reviewed the facility’s compliance with COVID-19 protocols, including staffing, training, and PPE supplies, and confirmed current contact information and awareness of recent guidance, with no deficiencies identified.
11 Sept 2020
11 Sept 2020
Identified that a resident in the independent living unit alleged that an independent contractor entered the bedroom and had the resident sit on the contractor's lap, later retracting the allegation after stating they were confused. Noted that the resident's family was notified and an investigation was conducted; the contractor is not an employee and does not work in the assisted living or memory care units; no deficiency was cited.
11 Sept 2020
11 Sept 2020
Found the allegation of staff neglect unsubstantiated after interviews with residents and staff and review of care plans, medication administration records, and staff schedules. Residents generally reported receiving needed assistance and feeling safe, with some needing help with ambulation and daily tasks.
11 Sept 2020
11 Sept 2020
Investigated the allegation that staff neglected residents by not assisting with daily needs or properly managing catheter care; found insufficient evidence to prove the allegation occurred.
§ 87218
28 Jul 2020
28 Jul 2020
Reviewed a resident’s inappropriate behavior towards staff, with ongoing plans to address the issue and continue providing support.
10 Jun 2020
10 Jun 2020
Reviewed an amended complaint regarding COVID-19 related concerns, with no deficiencies identified during the tele-visit.
28 May 2020
28 May 2020
Investigated concerns about staff response times to call pendants and use of personal phones during shifts, with residents generally reporting needs were met but response times varied; staff interviews indicated policies on phone use and break locations were followed, and overall findings did not confirm violations of the allegations.
§ 87508(c)(1)
22 Apr 2020
22 Apr 2020
Investigated the allegation that medications were missed or not given timely, but found insufficient evidence to support that medications were delayed or omitted.
13 Mar 2020
13 Mar 2020
Reviewed staff knowledge and training related to resident rights, elopement, medical care, and meeting resident needs, with no deficiencies found.
26 Feb 2020
26 Feb 2020
Found that staff generally did not yell at each other or residents, though one incident involving staff yelling at another staff member in the presence of residents was reported; evidence suggested the allegation was unsubstantiated.
05 Feb 2020
05 Feb 2020
Reviewed staff and resident records, ensuring proper documentation and training, and noted medications were properly stored and labeled; identified a technical violation during the process.
28 Jan 2020
28 Jan 2020
Confirmed that residents were comfortable and call systems functioning, with areas maintained in sanitary condition; inspected bedrooms, bathrooms, safety systems, and staff and resident records during the visit.
08 Nov 2019
08 Nov 2019
Reviewed staff adherence to resident rights and protocols during a visit, with staff demonstrating knowledge of regulations and no deficiencies noted.
03 Dec 2018
03 Dec 2018
Confirmed that the employee in question had been removed from the facility, with verification that they are no longer present or employed there. An updated staff roster reflecting this removal was received.