Pricing ranges from
    $4,895 – 8,095/month

    Carlton Senior Living San Jose

    380 Branham Ln, San Jose, CA, 95136
    4.2 · 55 reviews
    • Independent living
    • Assisted living
    • Memory care

    Pricing

    $4,895+/moStudioAssisted Living
    $6,295+/mo1 BedroomAssisted Living
    $8,095+/mo2 BedroomAssisted Living

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Pet friendly
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.22 · 55 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.2
    • Meals

      4.0
    • Building

      4.4
    • Value

      4.0

    Location

    Map showing location of Carlton Senior Living San Jose

    About Carlton Senior Living San Jose

    Carlton Senior Living San Jose sits right next to Martial Cottle Park, and you can see the trails and enjoy the fresh air if you want, with three miles of paved paths nearby for walking or biking, and there's a peaceful courtyard where residents can sit, read, or talk with neighbors. The community offers different floor plans like Alcove, one-bedroom, and two-bedroom apartments, each with kitchenettes, utilities, and maintenance included, helping keep daily life simple and stress-free. Residents live independently or can get extra support with assisted living and memory care, so people can stay as their needs change, including help with most daily tasks such as grooming, bathing, or transfers, and there's even standby assistance and mechanical lifts for those who need it. Memory care uses the Positive Approach to Care® by Teepa Snow, with technology like bracelets that alert staff if someone with memory loss tries to wander, and they have secured areas built just for residents with Alzheimer's or dementia, plus the community uses Alexa smart home technology for safety and independence. The nurses and caregivers, known as dedicated care partners, are always around, with nurse staff on duty 24 hours a day and a doctor on call if something comes up, and there's a program for people with diabetes that covers blood sugar checks, insulin shots, nutritional help, and planned exercise, and staff help with medication management or even injected medicines. This place is pet-friendly, welcomes cats and dogs, and even offers pet care services, so residents don't have to give up furry friends, and there's a beauty salon, full-service spa, barbershop, and snack bar for added convenience. There's a full-time activities director who plans outings, shopping trips, exercise groups, Bingo, arts and crafts, live music, and religious services, with both onsite and offsite options and reliable transportation and parking-including wheelchair accessibility-so people can get around or visit local appointments without trouble. Meals are cooked by chefs and meal planners in a restaurant-style dining room, and the community includes a library, game room, gym, and café. Services such as housekeeping, laundry, cable TV, and emergency call systems come standard, and there's regular apartment maintenance handled by staff. Hospice and respite care are available for those who need temporary support or special care near the end of life, and respite care gives family caregivers a break if needed, plus services help with incontinence, behavioral challenges, or people at risk for wandering or elopement. Memory care communities and programs here are designed to treat every resident with dignity and understanding, with devotional services held both onsite and at local places of worship for spiritual support. Carlton Senior Living San Jose handles a broad range of needs, accepts people needing more support as time goes on, and tries to make things as easy as possible for seniors looking for a safe, comfortable, and social place to call home, with a long history of positive recognition for care and staff training across Northern California.

    People often ask...

    State of California Inspection Reports

    36

    Inspections

    3

    Type A Citations

    4

    Type B Citations

    5

    Years of reports

    06 Aug 2025
    Identified a complaint-related deficiency from 8/5/2025 that was cleared on 8/6/2025 after a follow-up visit. Two residents moved out on 8/27/2024 and 6/5/2025.
    • § 40812112833
    • § 9058
    05 Aug 2025
    Identified that neglect and lack of supervision by staff contributed to a resident’s head injury during an altercation between two residents in the memory care unit. Documented prior similar incidents between the same residents in June 2024 and August 2024.
    • § 87464(f)(1)
    07 Jul 2025
    Found no proof that staff failed to prevent harm during the 6/4/2024 incident between two residents in the memory care hallway. The incident involved one resident grabbing another, causing a fall; staff assisted and 911 was called.
    31 Oct 2024
    Found the eviction notice claim unfounded. Based on reviewed records and interviews, the claim had no basis.
    18 Sept 2024
    Determined that the allegation that staff did not adequately supervise a resident resulting in a left hip fracture was not supported. Reviewed records indicate that on 5/28/2023 the fall was unwitnessed, staff checked on the resident twice, a nurse evaluated, 911 was called, and the resident was transported to the hospital, then later transferred after discharge.
    18 Sept 2024
    Found that the allegation that staff did not administer medications per physician's order was unfounded.
    12 Sept 2024
    Identified an overnight water incident from a broken faucet in room 327 that affected rooms 327, 329, 330, 328, the second-floor nurse office, and first-floor room 115; areas were dried and expected to be back to normal by noon. Noted temperature readings and safety measures, including ambient 72 F, fridge 40 F, freezer 0 F, hot water 106 F, locked medication and chemical rooms, fire extinguisher serviced, a carbon monoxide detector battery issue fixed, and gates with delayed opening in the memory care and back yard areas.
    • § 87412(a)(11)
    • § 87465(h)
    12 Sept 2024
    Confirmed deficiencies in the facility's operation, including issues with temperature control, safety equipment, and incident response procedures.
    30 May 2024
    Visited facility regarding incident report. Resident found unresponsive, no deficiencies cited.
    30 May 2024
    Investigated a complaint about an incident at the residence; staff stated the resident appeared normal earlier but was found unresponsive, 911 was called, and responders arrived; medical and service-planning records were requested; no deficiencies cited.
    10 May 2024
    Found that a fire alarm and sprinkler activation occurred on the third floor after an incident alleging a resident started a paper fire; the resident denied starting it and said they did not know what happened. Responders reported smoke damage and a damaged bathroom door frame in the affected unit, water damage to adjacent units, all residents evacuated safely, and no injuries were reported.
    10 May 2024
    Confirmed a fire incident at the facility resulted from a resident burning paper, causing minor damage and evacuations with no injuries reported.
    06 Nov 2023
    Found Resident was discovered unresponsive in their bedroom by staff and pronounced dead shortly after paramedics arrived. Family members indicated Resident's health was declining.
    06 Nov 2023
    Investigated the death of a resident found unresponsive in their bedroom after staff noted cancer-related weakness and oxygen use; paramedics responded and the resident died shortly after, with further updates expected once the death certificate is available.
    18 Nov 2022
    Investigated allegations that staff failed to address a resident's change in level of care and did not provide adequate care and supervision. Determined allegations to be unfounded, with the resident's declining health due to a terminal illness understood and addressed by the hospice care team and responsible parties.
    • § 87412(a)(11)
    • § 87465(h)
    18 Nov 2022
    Found that the allegation that staff did not address a resident’s change in level of care and did not provide adequate care and supervision was unfounded.
    08 Nov 2022
    Determined that the allegation of suspicious death was unfounded after reviewing medical records and conducting interviews.
    08 Nov 2022
    Found the allegation of suspicious death unfounded after reviewing medical records and interviewing staff; determined the death resulted from heart and neurocognitive disorder while under hospice care, with no evidence of neglect or lack of supervision.
    13 Sept 2022
    Identified adequate infection control measures with sufficient PPE and food supplies and functioning safety devices, while some trash cans were without lids and several restrooms lacked 20-second handwashing posters.
    13 Sept 2022
    Inspection found the facility in compliance with infection control protocols and safety measures.
    24 Aug 2022
    Case Management visit results in no deficiencies noted and all staff trained on resident rights and redirecting dementia residents with behaviors.
    24 Aug 2022
    Found no deficiencies or citations after a follow-up case management visit; staff completed training on resident rights and registered for training on redirecting dementia residents with behaviors.
    11 Aug 2022
    Investigated an incident involving resident care, interviewed the executive director, and reviewed several documents, determining that further investigation was necessary without issuing a citation. Exit interview conducted.
    11 Aug 2022
    Investigated an incident, obtaining updated incident records, a physician note, an appraisal and service plan, and staff training documents. The ED stated that more staff training would be provided, the Department will continue to investigate, no citation was issued, and an exit interview was conducted.
    17 Sept 2021
    Investigated allegations that a staff member threatened to hit a resident, but found no sufficient evidence to conclude the incident occurred. Conducted interviews and reviewed records which provided no substantiation for the claims.
    17 Sept 2021
    Investigated the allegation that staff threatened to hit the resident. Found no evidence to support that the staff threatened or hit the resident.
    15 Sept 2021
    Found residents reported fully vaccinated and about 85% of staff fully vaccinated; observed staff wearing masks and hand sanitizers available at exits. Noted trash cans in public areas and restrooms without covers, beds in shared rooms six feet apart, and COVID testing for unvaccinated staff conducted.
    15 Sept 2021
    Confirmed that the facility followed COVID-19 protocols, including staff wearing masks and conducting tests for unvaccinated staff.
    08 Dec 2020
    Found no deficiencies during the inspection.
    08 Dec 2020
    Found no deficiencies during a tele-visit; observed COVID-19 posters and sanitation supplies in place, but some trash bins lacked lids and dining room seating in memory care was closer than 6 feet.
    03 Nov 2020
    Found that a resident fell in their apartment in the morning, was hospitalized with a left arm fracture, and staff assisted with care and provided training on caring for fall-risk residents; no deficiencies were cited.
    03 Nov 2020
    Reviewed an incident where a resident fell and fractured their arm, resulting in a hospital visit. The facility updated the resident's care plan and implemented additional measures to prevent future falls.
    12 May 2020
    Found no evidence to support the allegation of rough handling by a third-party contractor or humiliation by staff towards a resident during a scenic outing event.
    22 Apr 2020
    Confirmed no deficiencies found during inspection; facility following CDC and Public Health guidelines to prevent spread of COVID-19. No positive COVID-19 cases reported among staff or residents.
    01 Apr 2020
    Confirmed incident of abuse reported, staff terminated immediately. No deficiencies found during inspection.
    31 Mar 2020
    Investigated the allegation that staff did not supervise residents resulting in an altercation and found it to be unfounded, as evidence showed staff were present and the incident was isolated with no prior history of aggressive behavior by the involved party.

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