Watermark at San Jose

    1017 S Bascom Ave, San Jose, CA 95128
    • Assisted Living
    • Memory Care

    Kind attentive staff, spotless facility

    I toured with my mother and was impressed by the kind, attentive staff, compassionate, resident-focused care, and spotless, beautifully designed facility. Great chef-driven meals, engaging activities, and a warm, welcoming community gave us real peace of mind - I'd comfortably recommend this community.

    Loved one of resident
    Jul 2026

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    Reviews

    4.81·(21)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      4.9
    • Meals

      4.5
    • Amenities

      5.0
    • Value

      4.0

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    Location

    Map showing location of Watermark at San Jose

    Watermark at San Jose is located at 1017 S Bascom Ave, San Jose, CA, 95128.

    About Watermark at San Jose

    Watermark at San Jose is a senior living community that offers assisted living, independent living, memory care, and short-term respite stays, and the place provides a mix of care, like help with daily activities, medication management, and skilled nursing with round-the-clock medical staff for things such as rehabilitation, wound care, and support with bathing or dressing, and then for those facing memory loss, there's Prema Memory Support℠, The Bridge, and memory care options that include 24-hour supervision, specialized programs, and activities meant to help memory, which makes it possible for residents with mild cognitive impairment or dementia to have support in a secure, supervised environment. Residents can choose from studio, one-bedroom, and two-bedroom apartments that come with furnishings like stainless steel appliances, upgraded cabinets, private bathrooms, kitchenettes, and vinyl wood plank floors, plus amenities like Wi-Fi, cable TV, and air conditioning, and there are safety measures everywhere, including emergency alert systems and wheelchair access, so families can feel at ease. The community sets out to create an active and engaging environment, so there's a full activities calendar called the Expressions Calendar, and programs such as Watermark University, 360Well®, EngageVR®, and Gourmet Bites Cuisine, alongside outings, daily scheduled events, and clubs that make social life easier for people who want to be involved. Common spaces include a state-of-the-art theater for movies, a crafts room, billiards and game room, an arts room, a library, and outdoor paths, patios, and gathering spaces, while the fitness center, spa, Indulge Salon & Spa, and massage therapy room help with wellness and relaxation, and there's also community housekeeping, laundry, transportation, concierge services, move-in coordination, and pet-friendly apartments. Dining includes chef-prepared meals in a restaurant-style setting, with special diets accommodated, and for those who need altered food due to health, the Gourmet Bites Cuisine works well. Technology plays a role with things like the LifeLoop communications platform, PalCare Real-Time Location System (RTLS), and the EngageVR® program for memory and social engagement. The community staff, called caring associates, focus on both independence and help where needed, with 24/7 nursing care always on hand, and there's support for families and resources like a senior living toolkit, news, a blog, reviews, and a lifestyle magazine to help everyone stay informed and included. For hobbies, recreation, and relaxation, there's everything from movie nights, music programs, art, and crafts to resident-run activities and extraordinary outings, and the apartments and common areas have touches like large lobbies, reading spaces, and easy access to outdoor leisure spots-so the atmosphere stays lively but comfortable and the support covers both health and daily living needs.

    About Watermark Retirement

    Watermark at San Jose is managed by Watermark Retirement.

    Watermark Retirement Communities is a premier senior living operator managing over 70 communities across 21 states with approximately 5,800 associates, ranked as the nation's 9th-leading senior housing operator by the American Seniors Housing Association. Founded in 1985 by David Freshwater and David Barnes as The Fountains in Tucson, Arizona, the company pioneered wellness-based senior living in collaboration with the University of Arizona Center on Aging before rebranding as Watermark in 2006. Headquartered in Tucson, Watermark became a wholly-owned subsidiary of Singapore-based Keppel Corporation in March 2024, following Keppel's initial 50% acquisition in 2019, with Paul Boethel succeeding the founders as CEO while Freshwater continues as Chairman Emeritus.

    The company's signature Watermark University is an award-winning intergenerational learning program where residents, associates, family members, and local experts—including museum curators, university professors, and world-renowned doctors—teach dozens of classes ranging from watercolor painting and ballroom dancing to language learning and sculpture workshops. Named among Fortune's Top 25 Best Workplaces for Aging Services™ by the Great Place to Work® Institute, Watermark provides comprehensive training through programs like GO (General Orientation) Ripples, Leadership by Design workshops, and specialized sales systems focused on understanding buyer motivations and customer service excellence.

    Watermark's innovative Prema Memory Support℠ program features Naya caregivers—named after the Sanskrit word for "guide" or "person of wisdom"—who are Certified Dementia Practitioners trained through the National Council of Certified Dementia Practitioners. The Thrive Memory Care experience includes secure courtyards, multi-sensory environments with fresh flowers, music therapy, and sensory gardens. Their groundbreaking Thrive Dining (Gourmet Bites) program transforms nutritious meals into attractive, bite-sized portions that residents can enjoy independently without utensils. The Dementia Awareness Experience uses virtual simulations including impairment gloves and vision-loss glasses to help associates develop deeper empathy and understanding.

    The company leads the industry in technology innovation with EngageVR, a virtual reality program using Oculus Quest headsets that enables residents to travel virtually to the pyramids of Egypt, swim with whales, or reconnect with veterans from their battalions in virtual living rooms. The 360Well wellness program integrates four key circles—mind, body, spirit, and community—to promote holistic health and independence. Through partnerships with the University of Arizona's Evelyn F. McKnight Brain Institute and Curana Health for value-based care delivery in Florida, Texas, and Pennsylvania, Watermark continues advancing senior care research and innovation.

    Following a "shrinking to grow" strategy under new leadership, Watermark focuses on operating premium communities while maintaining its founding philosophy that they are "a wellness company that happens to provide housing and services for seniors," committed to creating experiences where residents truly feel at home with purpose, possibility, and joy.

    People often ask...

    Watermark at San Jose offers assisted living and memory care.

    There are 16 photos of Watermark at San Jose on Mirador.

    The full address for this community is 1017 S Bascom Ave, San Jose, CA 95128.

    No, Watermark at San Jose does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number435202937
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity205 residents
    LicenseeUS ALLIANCE HOLDEN OF SAN JOSE II TENANT;WATERMARK
    EffectiveNovember 14th, 2024
    View the official license record

    Inspection Reports

    14

    Reports

    1

    Type A Citations

    1

    Type B Citations

    5

    Complaints

    2

    Years

    05 May 2026Inspection
    Confirmed an amendment to allegation 4 after receiving additional information. No deficiencies were cited.
    05 May 2026Inspection
    Identified prior kitchen sanitation and refrigeration temperature issues.
    27 Apr 2026Inspection
    Investigated an incident of sexual assault involving two residents; local law enforcement was involved. No deficiencies were cited.
    17 Apr 2026Complaint
    Investigated a complaint about delayed responses to call buttons and kitchen sanitation; found significant delays in call responses and related concerns leading to a deficiency citation.
    • Type ACCR 87468.2(a)(4)Personal Rights
    18 Mar 2026Complaint
    Investigated allegations that staff did not follow a hospice care plan, did not respond to a resident's call button, and left a resident in a soiled diaper. Found the allegations unfounded.
    05 Mar 2026Inspection
    Identified missing required incident reports and ongoing review of medication errors following a complaint investigation.
    • Type B87211(a)(1)
    05 Mar 2026Complaint
    Investigated allegations that residents wandered, personal belongings were mishandled, dietary needs were not followed, activities were not provided, and medications were mishandled; the investigation did not find evidence to support these concerns.
    26 Feb 2026Complaint
    Investigated allegations of rough handling, lack of dignity, incontinence care gaps, inadequate bedding, and improper laundry service. Found no preponderance of evidence to prove the allegations.
    20 Feb 2026Complaint
    Investigated allegations that staff did not properly maintain a resident's room and did not meet hygiene and laundry needs, and that transportation was inadequate and incident information was misreported; the findings showed those concerns were unfounded or unsubstantiated.
    19 Nov 2025Inspection
    Observed no deficiencies cited during the visit. Logs showed recent drills and servicing for safety systems.
    05 Nov 2025Inspection
    Investigated an incident reported on 10/16/2025. No deficiencies were cited.
    22 Jul 2025Inspection
    Investigated a case management incident related to an SOC 341. No deficiencies were cited.
    06 Nov 2024Inspection
    Observed pre-licensing was completed and readiness for licensing was noted. An adjacent café area connected to the building was not included in the license, and access between the building and the café would be outside the licensed scope.
    25 Sept 2024Inspection
    Confirmed that the applicant/administrator completed COMP II and demonstrated understanding of licensing requirements, including operation, admission policies, staffing, health conditions, emergency preparedness, complaints, and pre-licensing readiness.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Watermark at San Jose. The information above has not been verified or approved by the owner or operator. For exact information, please contact Watermark at San Jose directly. There is no cost for this service. We are compensated by the community you select.

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