The Stratford

    601 Laurel Avenue, San Mateo, CA, 94401
    4.7 · 9 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    4.0

    Elegant property with great amenities

    I live here and love the intimate, beautifully built property - updated, fully furnished condos, elegant dining with excellent food, gorgeous grounds and great amenities (pool/Jacuzzi, gym with trainer, theater, library, chauffeur service). Staff are consistently friendly, caring and responsive, and the place is very clean and well maintained. Drawbacks: steep buy-in and high monthly/condo fees, some units/second bedrooms are small in an older building, activities have been limited due to COVID, and there's no on-site memory care or skilled nursing if you need more hands-on care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Spa
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Located close to restaurants
    • Located close to shopping centers
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Family private dining rooms
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor patio
    • Outdoor space
    • Pet friendly
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.67 · 9 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      4.6
    • Meals

      4.7
    • Amenities

      4.4
    • Value

      2.5

    Pros

    • gorgeous property and beautiful grounds
    • well-maintained common areas (library, movie room with large-screen TV)
    • pool and Jacuzzi
    • gym with trainer
    • lovely, elegant, first-class dining room
    • excellent food
    • chauffeur service to doctors and theater
    • friendly, accommodating, responsive and caring staff
    • updated, well-decorated units with quality materials
    • parking available
    • good location across from a city park
    • independent/assisted living design
    • intimate community where residents get along
    • fully furnished cozy apartments (reported by some reviewers)

    Cons

    • expensive buy-in
    • high monthly or condo fees
    • condominium ownership model and associated condo fees
    • units reported as small (including small second bedroom)
    • older building noted by some reviewers
    • no memory care on site
    • lacks on‑site skilled nursing care
    • possible need for extra help beyond what is provided
    • few activities reported due to COVID restrictions

    Summary review

    Overall sentiment in the reviews is strongly positive about The Stratford's physical property, amenities, and staff, while expressing consistent concerns about cost, unit size, and the availability of higher-level medical care. Multiple reviewers describe a high-end, class A+ facility with beautiful grounds, quality construction and finishes, and well-kept common spaces. The property amenities draw frequent praise: an attractive pool and Jacuzzi, a gym with a trainer, a large-screen movie area, a library, and elegant dining spaces. The dining experience is singled out as upscale and well-executed; reviewers used terms such as lovely, elegant, and first-class and several explicitly praised the food. Location and access are also positives — the building sits across from a city park, has parking, and provides chauffeur services for appointments and cultural outings, which reviewers appreciated.

    Staff and community atmosphere are another consistent strength. Reviews repeatedly emphasize friendly, polite, accommodating, and responsive staff who provide attentive care and create an intimate, caring environment. Several comments noted that residents get along well and that the overall atmosphere feels cozy and welcoming. Management and staff responsiveness was highlighted more than once, reinforcing a perception of good day-to-day service and resident support for independent and assisted living needs.

    There are mixed but important observations about the living units themselves. Some reviews describe units as updated, beautifully decorated, and fully furnished cozy apartments, while others point out that units can feel small and that second bedrooms in particular are tight. A few reviewers called the building older, even as they praised quality materials and tasteful updates, indicating that the property blends classic construction with refreshed interiors. Overall, prospective residents should expect higher-end finishes but should verify actual unit square footage and layout against personal needs, since impressions about spaciousness were inconsistent.

    Financial structure and levels of care are the clearest sources of concern. Multiple reviewers mentioned an expensive buy-in and relatively high monthly or condominium fees. The condominium ownership model is referenced explicitly and described as not ideal by some, suggesting that costs and the ownership structure may be drawbacks for certain buyers or those comparing continuing-care or rental models. Importantly, reviewers repeatedly noted the lack of on-site memory care and skilled nursing services. The facility appears to be organized primarily for independent and assisted living; potential residents who anticipate requiring higher-level medical or skilled nursing care in the future should consider this limitation carefully and ask management about affiliated providers, partnerships, or transfer plans.

    Activities and programming were generally seen as limited in the sample of reviews, with a specific note that few activities were available due to COVID-related restrictions. This is an important contextual factor: some limitations may be temporary and pandemic-related rather than permanent. Nevertheless, prospective residents should inquire about the current activity calendar and enrichment offerings to ensure they meet social and recreational expectations.

    In summary, The Stratford presents as an upscale, well-appointed independent/assisted living community with strong amenities, an attentive staff, and an attractive location. The biggest trade-offs expressed by reviewers are cost (buy-in and monthly/condo fees), potential small unit sizes, and the absence of on-site memory care or skilled nursing. These trade-offs suggest The Stratford is a good fit for individuals seeking a high-quality, service-oriented independent or assisted living environment who do not anticipate needing intensive medical or long-term skilled nursing care and who are prepared for the financial commitment of a condominium ownership model. Prospective residents should verify current activity levels post-COVID, confirm exact unit sizes/layouts, and clarify how transitions to higher levels of care would be handled if needed in the future.

    Location

    Map showing location of The Stratford

    About The Stratford

    The Stratford by Sunrise sits in an eleven-story high-rise and people often say it feels a bit like living at a boutique hotel with its polished look, warm welcome, and far-reaching views of San Francisco from a rooftop garden and greenhouse where residents can spend time when the weather's nice. There are many kinds of places to gather, like a lounge with big sunny windows, a community living room with a piano, a wine bar, and a game room with a blue felt billiards table, plus a movie theater, a library, a beauty salon, and patios with umbrella tables for sitting outside. Residents can swim any time in a 24-hour heated indoor pool, use the gym, do water aerobics, visit the sauna or jacuzzi, stroll in the garden, or join a book group or bridge club. The Stratford's dining team serves menu options from filet mignon to lamb curry and uses fresh California produce in a restaurant-style dining room, a private dining room, and outdoor tables in the community courtyard, with a monthly Sunday brunch and even a wine cellar onsite. People can keep independent schedules here, with services for assisted living like medication help or getting dressed, or they can move into memory care, skilled nursing, or short-term rehab after an illness or hospital stay-so the community gives support as needs change and people don't have to move out if care level shifts, which some folks find reassuring. The Stratford offers large condos in independent living-the two- and three-bedroom layouts are some of the biggest for seniors in the Bay Area-and the place has safety features, emergency response systems, 24-hour concierge service, and a gated parking garage for security. Staff help with cleaning, laundry, and maintenance, and provide medical and wellness support around the clock. Activity calendars keep things lively with events like live music, fitness classes, group outings to places like the San Francisco Symphony or local museums, and social gatherings. There are mobility and accessibility features for residents who need them, personalized care for those with dementia or Alzheimer's, and both indoor and outdoor spaces that make it easier for people to feel comfortable and included. The Stratford follows a continuing care retirement community model, which means residents can stay through life's stages-living on their own at first, getting more help as needed, and even accessing home health or adult day care, all on the same campus, so families often appreciate not having to move loved ones somewhere else down the line.

    About Sunrise Senior Living

    The Stratford is managed by Sunrise Senior Living.

    Sunrise Senior Living is one of the largest senior care operators in North America, managing over 270 communities across the United States and Canada with approximately 22,000 employees. Founded in 1981 by Paul and Terry Klaassen in Oakton, Virginia, Sunrise pioneered the Victorian mansion-style senior living community design, inspired by Dutch senior care models and European hospitality concepts. Headquartered in McLean, Virginia, Sunrise offers a comprehensive continuum of care including independent living, assisted living, memory care, skilled nursing, and hospice coordination.

    The company's signature memory care programs include Terrace Club Neighborhoods for residents with early to moderate memory loss, and Reminiscence Neighborhoods for those with advanced Alzheimer's and dementia. As an Authorized Validation Organization, Sunrise practices the Validation Method—which they call "exquisite listening"—using empathy-based communication techniques to reduce anxiety and improve quality of life for memory care residents. Their Live With Purpose™ programming engages residents through personalized activities aligned with their interests and life experiences.

    Sunrise leverages advanced technology including Sunrise CareConnect, an electronic health record system built on PointClickCare technology that enables real-time documentation, comprehensive health tracking, and remote access for healthcare providers. The Road Home Program offers specialized 30-day transitional care for seniors discharged from hospitals or rehabilitation centers, providing medication management and 24/7 support.

    The company has achieved notable sustainability certifications, with facilities earning WELL Health-Safety Rating, WELL Equity Rating, ENERGY STAR® certifications, and LEED Silver designation. Sunrise communities feature Individualized Service Plans, Designated Care Managers, and welcome pets, with many locations maintaining community cats or dogs. After celebrating 40 years in 2021, Sunrise continues its mission to champion quality of life for all seniors through their resident-centered, holistic approach to senior care.

    People often ask...

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