Good Hands Senior Care - Santa Ana

    1912 Maple St, Santa Ana, CA, 92707
    2.0 · 3 reviews
    • Assisted living
    AnonymousLoved one of resident
    1.0

    Unqualified Care, Unsanitary, Hot Environment

    I toured the place and the owner initially seemed friendly, but my four‑day stay exposed serious problems. The on‑site caregiver appeared unqualified and had a language barrier—she didn’t know my father was diabetic and fed him sugary foods. The house was hot (80–82°F) with no AC, the front door was left open (no screen) so horseflies came in, and the room/drawers were dirty and floors unswept; daily hygiene was neglected. I lost confidence in management and removed my father; he now has much better care with two trained caregivers at a licensed board-and-care in Irvine.

    Pricing

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    Amenities

    2.00 · 3 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.0
    • Staff

      1.0
    • Meals

      2.0
    • Amenities

      1.0
    • Value

      1.0

    Location

    Map showing location of Good Hands Senior Care - Santa Ana

    About Good Hands Senior Care - Santa Ana

    Good Hands Senior Care - Santa Ana sits in a quiet part of Santa Ana, California, and offers assisted living, memory care, and home care services out of a small six-bed licensed facility. The community, also known as Good Hands Loving Care or Good Hands Senior Care-Maple, operates at 1912 Maple St and focuses on supporting seniors, usually age 55 or 62 and above, who need different types of daily help. Residents can pick a cozy studio room, shared or private, and enjoy well-furnished living areas that feel homelike. People living here have access to 24-hour on-site care and supervision, with personal care that's tailored to each person's needs, including medication management, high acuity care, diabetic care, non-ambulatory care, and incontinence care.

    The home offers a mix of independent living, assisted living, and specialized dementia and Alzheimer's care, meeting state regulations as a licensed Residential Care Elderly facility under State License 306004453. Staff prepares healthy home-cooked meals, often using fresh fruit, and can adapt menus for those with special dietary needs like kosher or vegetarian diets. Residents get one to two meals each day, and help's always available with housekeeping, laundry, and personal support. Activities and a few adorable house pets give daily life a familiar, comforting rhythm, and the home tries to foster respect and dignity for every resident.

    There are both indoor and outdoor common areas, and residents can use parking or transportation provided by staff, sometimes for an added cost. The community provides companion care, hospice, respite care, and memory care for seniors, and staff help with transportation for errands and appointments. Bath tubs, wheelchair accessible showers, and other features make the space easier to use for people with mobility needs. Memory care services support those with dementia, while the overall focus stays on making a safe, nurturing, and peaceful setting with round-the-clock comfort and supervision. Good Hands Senior Care does not take Medicare unless specifically certified and is regulated by state agencies. The facility goes through safety and health inspections like any licensed care home, and caregivers meet required staff-to-resident ratios. The team works with families, aiming to offer peace of mind by helping seniors age in place and enjoy their days as much as they can.

    People often ask...

    State of California Inspection Reports

    1

    Inspections

    0

    Type A Citations

    0

    Type B Citations

    5

    Years of reports

    06 Jan 2020
    Investigated allegations of resident hygiene and hydration needs not being met, ant infestations, feeding contaminated food, residents being overcharged, lack of dignity and privacy, and staff living in the garage; found no evidence to support these claims and deemed them unfounded.

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