Pricing ranges from
    $4,250 – 5,400/month

    Twin Lakes Manor

    777 Volz Ln, Santa Cruz, CA, 95062
    3.4 · 8 reviews
    • Assisted living
    • Memory care

    Pricing

    $4,250+/moSemi-privateAssisted Living
    $5,400+/moSuiteAssisted Living

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    3.38 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.4
    • Meals

      3.2
    • Building

      3.5
    • Value

      3.1

    Location

    Map showing location of Twin Lakes Manor

    About Twin Lakes Manor

    Twin Lakes Manor is a small assisted living and memory care home in a quiet residential part of Santa Cruz, on Volz Lane, with room for only 12 residents, so the place stays calm and personal, and people really get to know each other, and staff pay close attention to each person. The team specializes in dementia care, with skilled staff helping residents at every stage of memory loss, providing help with bathing, dressing, transfers, medication reminders, and daily living tasks around the clock, and families can visit, eat meals, and join activities with their loved ones. The home's focus on safety and dignity stands out, with secure indoor and outdoor space, emergency alert systems, 24-hour supervision, and personal care plans made for each resident's needs. Meals are cooked fresh by a chef, snacks are always available, and meal plans can be adjusted for diabetes or allergies, served in a cozy dining room with options for private, shared, or studio rooms, each fully furnished and always cleaned by housekeeping. Residents have access to cable TV, WiFi, their own phones, AC cooling, and use of small common areas like a reading room, spa, library, and outdoor walking paths, and there's always a mix of music, art, fitness, organized outings, movie nights, beauty services, and more, so no one feels bored or left out. Transportation is arranged for doctor visits, errands, and trips to places like restaurants, church, or even the mall, and move-in help is part of the process for new residents, along with regular health checks and care coordination with outside providers. The home follows a care-level system for pricing, with shared assisted living starting at $5,700 and memory care starting at $6,700, plus an initial entry fee, and there are flexible arrangements for respite care if a family needs short-term help. Twin Lakes Manor has earned strong reviews for its warm, home-like feel, 24/7 support, well-balanced meals, and meaningful activities, and the setting mostly feels like an extended family, where everyone is encouraged to be active in daily life, enjoy leisure, and keep a sense of purpose and comfort as they age.

    People often ask...

    State of California Inspection Reports

    7

    Inspections

    4

    Type A Citations

    5

    Type B Citations

    4

    Years of reports

    12 Sept 2024
    Identified deficiencies in the care and services provided to residents during an unannounced inspection.
    • § 87307(a)(3)
    • § 1569.695(c)
    • § 87705(c)(5)
    03 Aug 2022
    Confirmed no deficiencies during the inspection.
    09 Mar 2022
    Found incidents of abuse and neglect in violation of regulations.
    17 Sept 2021
    No deficiencies were cited during the annual inspection. Advisory notes were issued.
    03 Aug 2021
    Confirmed that allegations of verbal abuse and medication mismanagement by staff were substantiated based on interviews and record reviews.
    • § 1569.69(a)(1)
    • § 87506(b)(14)
    02 Aug 2021
    Confirmed that no pressure injuries were observed on residents, and family members were notified of changes in condition, but found that required glucose testing for a resident was not completed according to doctor's orders, resulting in substantiated allegations of non-compliance with testing protocols.
    • § 87465(a)(1)
    • § 87628(a)
    04 Jun 2021
    Confirmed allegations of neglect in response to a resident's fall resulting in death, with a civil penalty assessed and additional penalty pending.
    • § 87411(a)
    • § 87465(g)
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