Overall sentiment in the reviews for Twin Lakes Manor is strongly mixed, with distinct clusters of highly positive experiences and starkly negative ones. Multiple reviewers praise the staff for being friendly, helpful, and treating residents in a family-like manner; several specific comments describe compassionate, exemplary care, a team approach, and meaningful improvements in residents’ appetite and cognitive engagement. The facility itself is often described as clean, home-like, small and residential, with a secure enclosed patio and a quiet, safe location. COVID safety protocols and allowance of visits were also noted positively, and some families report a good relationship with management and thorough tours during admission.
Contrasting sharply with those positive accounts are repeated, serious complaints that raise safety and quality-of-care concerns. A frequently mentioned issue is understaffing — reviewers explicitly state that staffing levels can drop to a single staff member on shift — leading to slow responses to needs, inadequate supervision, and safety risks. Several reviewers report outright neglectful care outcomes including dehydration, bed sores, malnourishment, and subsequent hospital stays. These reports suggest that, for some residents, standards of daily care and monitoring are not being met consistently.
Financial and administrative practices are another consistent pain point. Multiple reviews describe high initial and ongoing costs: an upfront community fee of $3,000 is cited, and a dramatic post-admission increase in care charges (a 130% rise in one account) is specifically mentioned. Related to administration, reviewers also report pressure during the admission process from sales consultants, lack of transparency or failure to provide a care plan, and poor communication from management in some cases. However, these administrative criticisms are not universal — some families note a positive relationship with management — indicating inconsistency in operations and communication.
Facility amenities and programmatic offerings present a mixed picture as well. The environment is praised as comfortable and home-like, with residents appearing content in some observations. Yet several reviewers point out limited organized activities and no bus transportation, which may reduce residents’ opportunities for social engagement and outings. One review mentioned expanded activities and improved engagement, but this appears to be an exception rather than the norm.
Dining receives limited but consistent critique: meals are described as below average by at least one reviewer, which, combined with the mentioned malnutrition concerns in negative reports, underscores the need to examine nutrition and meal service more closely. Safety is described positively by some (secure patio, COVID protocols, visits allowed) but negatively by others due to understaffing and supervision failures — resulting in a polarized perception of how safe residents actually are.
In summary, Twin Lakes Manor appears to deliver excellent, compassionate care for some residents in a small, clean, home-like setting with friendly staff and a team-oriented culture. Simultaneously, there are serious and recurring reports of understaffing, inconsistent management practices, inadequate documentation or sharing of care plans, surprising and significant fee increases, and concrete allegations of neglect with adverse health outcomes. These contradictions suggest significant variability in resident experience—possibly linked to staffing levels, specific shifts, management responsiveness, or individual resident needs. Prospective residents and families should weigh the positive accounts of personal, home-like care against the documented risks: ask for written, detailed care plans, clarify all fees and potential future cost increases up front, request current staffing ratios and turnover data, and seek references from current families to gauge consistency before deciding.
