Pricing ranges from
    $3,500 – 5,300/month

    Valley Haven

    2266 Chanticleer Ave, Santa Cruz, CA, 95062
    4.3 · 4 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    5.0

    Home-like campus with caring staff

    I was referred to Valley Haven and couldn't be happier. The upbeat, caring staff treat residents like family on a three-house, home-like campus - clean, spacious rooms, home-cooked meals, and a lovely garden/courtyard with parakeets and a bunny. Visits and family events are encouraged, my mother is relaxed, and for the value we feel truly blessed.

    Pricing

    $3,500+/moSemi-privateAssisted Living
    $5,300+/moSuiteAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    4.25 · 4 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.7
    • Staff

      4.7
    • Meals

      4.0
    • Amenities

      4.3
    • Value

      4.0

    Pros

    • Upbeat, friendly staff
    • Caring and kind caregivers
    • Family-like environment
    • Home-like atmosphere
    • Home-cooked meals
    • Good value / affordable
    • Clean facilities
    • Garden and courtyard
    • On-site small animals (parakeets and bunny)
    • Spacious resident rooms
    • Three-house campus layout
    • Encourages family visits and family-friendly events
    • Residents feel relaxed and comfortable
    • Strong word-of-mouth / referrals from families

    Cons

    • Not a memory care facility (unsuitable for residents needing specialized memory/dementia care)

    Summary review

    Overall sentiment: The collected review summaries for Valley Haven are uniformly positive. Reviewers repeatedly emphasize an upbeat, positive vibe and describe the community as home-like and family-oriented. Staff behavior and interpersonal interactions are the dominant strengths mentioned: residents are described as being treated like family, and reviewers use words such as caring, kind, and blessed when referring to the staff and the experience.

    Care quality and staff: The most consistent theme across reviews is the quality of day-to-day care as expressed through staff conduct and atmosphere. Multiple summaries explicitly note care and kindness by staff, an encouraging approach to family visits, and active outreach through family-friendly events. One reviewer specifically reported that their mother became relaxed after moving in and that they subsequently referred Valley Haven to others, indicating a high level of trust in the caregiving and general well-being of residents. The language used—family-like, treated as family, caring staff—points to strong relational care rather than emphasis on clinical services.

    Facilities and environment: Reviewers highlight clean facilities and an attractive, domestic-style environment. Physical features that recur in the summaries include a garden and courtyard, spacious rooms, and a three-house campus configuration. The presence of small animals (parakeets and a bunny) is mentioned more than once, contributing to a homey, engaging atmosphere. Overall the facility is described as feeling like a home rather than an institutional setting.

    Dining, value and amenities: Home-cooked meals are specifically praised, and reviewers describe Valley Haven as a good value. The combination of agreeable dining, clean living spaces, outdoor areas, and animal companionship is presented as creating an overall comfortable and pleasant daily life for residents.

    Activities and family involvement: Review summaries emphasize community and family engagement. Valley Haven is noted for hosting family-friendly events and actively encouraging visits, reinforcing the family-like culture. These social features appear to contribute to residents’ comfort and to families’ willingness to recommend the community to others.

    Notable patterns and limitations: The dominant pattern is overwhelmingly positive endorsement from residents and family members focused on atmosphere, staff warmth, and basic quality-of-life features. The only explicit limiting point mentioned in the summaries is that Valley Haven is not a memory care facility. That makes it important for prospective residents and families seeking specialized dementia or memory support to recognize this constraint—Valley Haven appears targeted to people who need assisted living or general senior housing rather than specialized memory services. Beyond that, the provided summaries do not report complaints or operational problems.

    Bottom line: Based on these review summaries, Valley Haven presents as a clean, home-like, and family-oriented community with friendly, attentive staff; pleasant outdoor spaces and pet interactions; spacious rooms across a three-house campus; and home-cooked meals at a perceived good value. The primary caveat from reviewers is its lack of memory care services, so suitability depends on the prospective resident’s clinical needs. Reviewers consistently describe positive outcomes (resident relaxation, family referrals), indicating strong satisfaction among those whose needs match the community’s offerings.

    Location

    Map showing location of Valley Haven

    About Valley Haven

    Valley Haven III sits at 2266 Chanticleer Ave in Santa Cruz, CA, licensed under California license number 445202401, and serves up a mix of senior housing, board and care, assisted living, and memory care, and the building itself is all one story, so folks don't have to worry about stairs, and the grounds are landscaped with walking paths leading toward ocean views, which sounds nice when the weather's good. The place can hold up to 48 residents and offers both private and shared, furnished rooms, full board and care in each. Staff stay on-site around the clock and help with medication management, bathing, dressing, getting around, incontinence care, and diabetes care, helping each person with whatever they need done every day, and memory care is handled through special programs and activities to keep the mind busy and social interaction up, which is always good for folks living with Alzheimer's or other kinds of dementia.

    You'll see a main dining room where residents can eat all day with meals made to fit different diets, like low-sugar options for those with diabetes or allergy-sensitive recipes, and there's laundry, housekeeping, and dry cleaning services, so nobody has to fuss about chores, and maintenance is taken care of by the staff, too. Residents hang out in a comfortable living room or arts room, read in the library, join movie nights or organized hobbies, and get together for community-sponsored events, social activities, and even devotional gatherings if that's wanted. There's a garden, walking paths, and a barber and salon so you can get a haircut without leaving home, and if someone wants to get out for a bit, transportation's offered for shopping or appointments in the Santa Cruz area. Folks needing memory care get a secure environment so everyone can feel at ease, and there's a 24-hour call system to make sure help comes when needed, plus an emergency alert system for safety, and all the staff go through ongoing training to stay current and know how to care for people respectfully and with kindness.

    Respite care's available for short stays if someone's only needing care for a little while, and families or prospective residents can schedule a tour to see the place, and more detail on what amenities and services are offered can be found through the main website, valleyhavencare.com, with the main focus at Valley Haven on respect, independence, and helping residents keep their dignity in a calm and welcoming atmosphere that feels a bit like an extension of someone's family, which can mean a lot as folks get older and just want a comfortable, steady place with caring professionals nearby.

    People often ask...

    State of California Inspection Reports

    13

    Inspections

    3

    Type A Citations

    0

    Type B Citations

    6

    Years of reports

    13 Aug 2025
    Investigated a resident death that occurred on 8/10/2025 during an unannounced visit, with the LPA interviewing three staff and requesting medical records, MAR, the service plan, and the death certificate when available. Determined that case management requires further investigation, and no deficiencies were cited.
    • § 9058
    23 Apr 2025
    Investigated a resident who wandered from the home on 4/14/2025 and was found about two miles away later that day with a witness who has a neurocognitive disorder. Interviewed the administrator, reviewed the resident's file and physician's report, noted that no citations were issued, and identified that the case requires further investigation; an exit interview was conducted.
    • § 9058
    23 Apr 2025
    Investigated a resident's death following a fall and hospice care, reviewed the resident's medical file, progress notes, service plan, and functional assessment, and noted that the death certificate would be requested for submission, with additional inquiry needed.
    15 Apr 2025
    Found that the allegation that staff sedated the resident was unfounded. Found that the allegation that staff did not ensure the resident was fed and received nutritious meals was unfounded.
    10 Sept 2024
    Determined that the allegation of staff sexual abuse of the resident could not be substantiated based on interviews and record reviews. No deficiencies were cited.
    10 Sept 2024
    Investigated an allegation of staff sexually abusing a resident; found insufficient evidence to support the claim, concluding no cited violations.
    • § 9058
    29 Aug 2024
    Found no deficiencies after visits to two living areas, with exits clear, safety features secured, and residents engaged in activities. Noted staff and resident records complete, medications and oxygen orders reviewed, and emergency plans, posters, and disaster preparedness in place.
    29 Aug 2024
    Confirmed no deficiencies found during the annual inspection.
    03 Aug 2022
    Found no deficiencies; staff wore masks, vaccination status was confirmed, and infection-control measures were in place with adequate PPE, cleaning supplies, entry screening, and spaces that were clean and well maintained.
    03 Aug 2022
    Confirmed no deficiencies identified during inspection.
    31 Aug 2021
    Found no deficiencies during the visit; masks were worn, vaccination status confirmed for all staff and residents, and safety measures, supplies, and emergency equipment were in place. Entry procedures included temperature checks and visitor logs, with adequate food and PPE on hand.
    31 Aug 2021
    Confirmed no deficiencies and all safety measures were in place during the inspection.
    06 Dec 2019
    Investigated allegations of neglect related to a resident's hip injury; determined insufficient evidence to confirm staff wrongdoing.

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