Pricing ranges from
    $4,000 – 5,000/month
    1. Home
    2. Assisted Living
    3. California
    4. Saratoga

    The Villas at Saratoga

    20400 Saratoga-Los Gatos Rd, Saratoga, CA, 95070
    4.1 · 21 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    For pricing and availability(510) 508-4507
    For the front desk(408) 741-2950
    AnonymousLoved one of resident
    4.0

    Mostly positive with some concerns

    I chose this community because the staff are genuinely kind, attentive and know residents by name - the director inspires confidence, caregivers are responsive, hospice care was compassionate, and help is available 24/7. The campus, rooms and grounds are lovely, dining is flexible (dining room or in-room) and activities/entertainment are regularly offered. However, there are occasional staffing shortfalls with long response times (20-40 minutes reported), some meal quality/portion concerns, and parts of the facility feel dated (no AC in spots); I also heard isolated reports of poor staff behavior and communication issues. Overall I felt my loved one was safe and cared for, but I recommend touring and asking specifically about current staffing, menus and building updates before committing.

    Pricing

    $4,000+/moSemi-privateAssisted Living
    $5,000+/moSuiteAssisted Living

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    4.10 · 21 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1

    • Care

      4.0

    • Staff

      4.2

    • Meals

      3.4

    • Amenities

      4.4

    • Value

      3.0

    Pros

    • Attentive, personable and compassionate staff
    • High-quality / reliable caregiving and hospice support
    • 24/7 care and strong resident-to-caregiver ratio
    • Owner/director is engaged, knows residents by name and listens
    • Friendly, family-like atmosphere with staff addressed by name
    • Beautiful grounds and attractive campus
    • Bright, spacious and well-kept resident rooms
    • Dog-friendly environment
    • Flexible dining options (dining room or in-room meals)
    • Some reviewers report good, tasty food and variety
    • Regular activities and entertainment (bingo, movies, exercises)
    • Reliable transportation and appointment support
    • Clean facility reported by multiple reviewers
    • Supportive leadership and well-organized spaces
    • Reasonable pricing and good value for some families

    Cons

    • Inconsistent quality across reviews (mixed experiences)
    • Understaffing and long response times for calls (20–40 minutes)
    • Complaints of poor food quality, tiny portions, and limited menu
    • High-sodium/spicy meals and inappropriate menu items (hot dogs, canned chili)
    • Insufficient meals or hydration reported by some reviewers
    • Reports of unhelpful or unhappy staff in certain shifts/areas
    • Allegations of staff shouting at residents and unprofessional behavior
    • Concerns about the skilled nursing wing and inadequate skilled-care
    • Facility maintenance issues: dingy areas, outdated spaces, no air-conditioning
    • Restricted outside access and phone lines that were switched off (communication problems)
    • Occasional lack of follow-up (no callback) regarding resident preferences
    • Religion-related miscommunication or insensitivity for non-Catholic resident
    • Some reviewers describe false promises or misleading expectations
    • Reports that CNAs encouraged family complaints — indication of systemic issues
    • Variability in activities (some find them plentiful; others want more)

    Summary review

    Overall sentiment: Reviews for The Villas at Saratoga are mixed but lean positive in areas related to personal attention, atmosphere, and the residential experience. A substantial portion of reviewers emphasize compassionate, attentive caregivers, strong hands-on leadership, and a family-like environment. Many families describe staff as caring, reliable, and personable — with some praising the owner/director for knowing residents personally and being responsive. Positive notes frequently cite beautiful grounds, bright and roomy accommodations, dog-friendliness, reliable transportation, and effective hospice support. Several reviewers explicitly state that their loved ones feel safe and happy there, and they would recommend the community.

    Care quality and staffing: The most consistent strength cited is the compassionate caregiving team. Multiple reviews laud the caregiving staff as "angelic," dedicated, and dependable, and some mention a favorable resident-to-caregiver ratio and 24/7 coverage. However, staffing is also a prominent weakness for a subset of reviewers: complaints about being understaffed, delayed response times (one review cites 20–40 minute response windows), and inconsistent performance across shifts appear repeatedly. There are troubling reports specific to the skilled nursing portion — some reviewers describe inadequate care, staff shouting, and calls from CNAs asking families to complain — which suggests variability between residential and skilled-care services.

    Facilities and environment: Many reviewers praise the facility’s aesthetics: attractive grounds, clean common areas, bright and cheery rooms, and well-kept spaces. Rooms are described as spacious with large TVs and pleasant décor. Conversely, some reviewers report dingy, small, or outdated sections, lack of air-conditioning, and general maintenance shortcomings. This contrast suggests the property may have mixed physical conditions depending on location or unit, and prospective residents should verify the specific room/wing they will occupy.

    Dining and nutrition: Dining impressions are sharply divided. Several reviewers enjoy the food, describe it as tasty with good variety, and appreciate flexible dining options (dining room or in-room meals). Others report serious problems: tiny portions, limited menu choices, high-sodium or spicy items, and inappropriate offerings for elderly residents (specific mentions of hot dogs and canned chili). There are also allegations of insufficient meals and hydration for some residents. Given this split, dining quality appears inconsistent and should be a point of direct inquiry and tasting during a tour.

    Activities and social programming: The community offers regular activities — reviewers mention bingo, movies, exercises in the dining room, and daily entertainment for some. Several families appreciate the social engagement and describe a lively, engaged resident population. Nonetheless, some reviewers wish there were more or better-organized activities, indicating variability in programming frequency or content.

    Management, communication, and policies: Management and leadership receive praise from several reviewers for being attentive and trustworthy, with families expressing confidence in the director. Yet there are criticisms about communication lapses: phone lines being switched off, lack of callbacks, and a reported religion-related miscommunication (no follow-up after a family identified a non-Catholic status). A few reviews make serious allegations of false promises and restrictive policies (restricted outside access in one account), which point to possible inconsistencies in expectations versus practice.

    Notable risks and recommendations: The reviews reveal two clusters of concern that merit careful probing by prospective residents and families. First, variability in care quality — especially in the skilled nursing unit — suggests you should inspect any specific nursing wing, ask for staffing ratios per shift, and request recent care audits or family references. Second, the split opinions on dining and responsiveness mean you should sample a meal, review menus for dietary needs, and ask how hydration and meal frequency are ensured for higher-dependency residents. Also confirm climate control (air-conditioning) for the actual room offered.

    Bottom line: The Villas at Saratoga appears to offer a warm, family-like residential experience with many compassionate staff, attractive grounds, and helpful services (transportation, hospice, flexible dining). However, reports of understaffing, inconsistent care in the skilled nursing area, mixed food quality, communication lapses, and some facility maintenance issues make it essential to perform an in-person tour, speak directly with the director about staffing and policies, inspect the exact room/wing, sample food, and ask for references from current families. These steps will help determine whether the positive aspects emphasized by many reviewers will apply to the specific placement you are considering.

    Location

    Map showing location of The Villas at Saratoga

    About The Villas at Saratoga

    The Villas at Saratoga sits in Saratoga, California, and offers many kinds of senior care like Assisted Living, Memory Care, Skilled Nursing, and Independent Living, so folks can find what fits them best whether they need a little help or more medical care. People who live here get to choose from studio, one-bedroom, and two-bedroom apartments, most of them come furnished and all are wheelchair accessible, have private bathrooms, full kitchens, appliances, smoke detectors, individual climate control, and a 24-hour emergency system, which helps keep everyone safe and comfortable. Rooms start at $4,500 a month, depending on the size and services, and there's move-in coordination to help new residents settle in, which can really take a load off families. The place tries to make life easier by offering things like cable TV, telephones in rooms, a beauty salon, exercise classes, book clubs, planned day trips, and spaces to gather with others, so folks can stay active or relax as they wish. Residents won't have to worry about things like transportation to appointments, housekeeping, or laundry either, because the staff takes care of those chores for them, and that really helps people focus on what matters most to them. The team at The Villas at Saratoga includes nurses around the clock and caregivers who meet or beat Department of Social Services requirements, and they work with families and healthcare teams to make individualized care plans, whether it means help with dressing, bathing, medication, diabetes management, or memory care for dementia. There's a special program and safe environment for people with dementia or mild cognitive impairment, plus a 24-hour call system and security measures throughout, so people have support when needed. For rehabilitation, folks can get physical therapy, occupational therapy, and speech therapy from an award-winning team, focusing on rehab plans to help residents recover, adapt, or keep doing as much as possible, and they also have restorative care for those needing to maintain their best level of function. Social services here support the emotional and social well-being of everyone and there's a variety of resident-run clubs, concierge services, and community or planned group activities to pick from. The Villas at Saratoga has a reviewed and verified community status and rates high on their system, and while no place is perfect for everyone, this one does cover a wide range of care needs with modern amenities and a friendly staff dedicated to making day-to-day living simpler and safer for older adults who want options as their needs change.

    People often ask...

    State of California Inspection Reports

    42

    Inspections

    3

    Type A Citations

    2

    Type B Citations

    6

    Years of reports

    22 Jul 2021
    Found the allegation unfounded after interviews and record review showed the person was never a resident on the AL side and had been discharged from SNF to another acute care hospital. Interviews indicated no resident complaints related to the allegation and no deficiencies were cited.
    16 Sept 2024
    Found residents were active in the common area and conditions inside the home were generally safe and clean, with 74 degrees, a sanitary kitchen, locked medication rooms, and water around 113–114 F; bathrooms had grab bars and non-slip floors, and walkways were clear. Found 5 of 34 resident records reviewed had unsigned needs and services plans, and physician's reports had not been updated since admission; a return visit was planned; no deficiencies were cited.
    04 Oct 2023
    Found that resident and staff records were complete and in order, and safety measures and emergency plans were in place. No deficiencies were noted, and investigators planned to return for the annual continuation.
    18 Apr 2023
    Found the allegation that the resident resided in the AL wing unfounded; records showed no AL admission and that the resident had been in the SNF wing for 6 months. No deficiencies were cited.
    24 May 2022
    Found that the allegation of unsafe conditions after a resident’s transfer to skilled nursing was unfounded.
    27 Sept 2022
    Found no deficiencies; advisory note issued. Observed 100% vaccination for residents and staff, ample PPE, clean and well-maintained spaces, functioning smoke and carbon monoxide detectors, unobstructed exits, and adequate food supplies.
    17 Mar 2022
    Found the allegation unfounded; records showed the alleged victim never resided in the AL area and had lived in the SNF for years, and the suspected abuser did not work in the AL area. Admin stated there were no complaints from residents regarding the allegation.
    04 Oct 2023
    Found the allegation unfounded after reviewing records and conducting interviews.
    22 Jul 2021
    Found that the allegation of staff abusing a resident was unfounded; the alleged victim was not a resident of the AL side but in the SNF and had been discharged to another hospital.
    18 Mar 2022
    Found the allegation of neglect unfounded; interviews and record checks showed no resident left in soiled clothing or unattended call buttons, and confirmed the individual involved was never in assisted living but was in skilled nursing.
    22 Aug 2024
    Found that the alleged resident resided in skilled nursing, not in the assisted living area, after reviewing rosters. Cross-reported to the California Department of Public Health; no deficiencies were cited.
    08 Apr 2022
    Found the allegation against a staff member unfounded after reviewing records and interviews, with outside agencies also conducting investigations.
    04 Apr 2025
    Found that a resident's bottle of medication went missing after being left unsecured on a medication cart during rounds, with staff not recalling locking the medication room door. Installed a surveillance camera after the incident and noted that police were notified.
    • § 9058
    • § 87465(h)(2)
    22 Jul 2021
    Found no deficiencies during the visit. Observed compliance with COVID-19 protocols at the site, including masks for staff and residents, available PPE, hand-washing supplies, and entry screening with a thermometer and sign-in log.
    22 Jul 2021
    Found the allegation of a resident-on-resident physical altercation unfounded; interviews with staff and residents and review of records showed no such incidents and no residents by the reported names. No deficiencies were cited, and the matter ended after an exit discussion with the clinical coordinator.
    18 Sept 2024
    Reviewed five resident files and five staff records; two resident files required updates to physician reports and service plans, one staff file needed education documentation, no deficiencies were cited, and requested documents were provided with an exit interview conducted.
    24 May 2022
    Investigated the allegation that the new phone system disrupted residents' phones; interviews and record reviews showed phones were functioning and staff could assist residents when needed.
    02 May 2024
    Found that the allegation that staff failed to keep the phone system working on December 15–17, 2022 was unfounded.
    09 Jan 2025
    Found that the person named in the complaint was not a resident in the assisted living area and was in the skilled nursing section, and the complaint was unfounded.
    22 Mar 2022
    Found the specific allegation that a resident resided in the SN unit and never lived in the AL, and that the resident no longer lives there, to be unfounded.
    23 Apr 2025
    Found food supplies adequate for at least two days of perishables and seven days of non-perishables. Found a complete first aid kit, functioning smoke and carbon monoxide detectors, clear exterior exits, bathrooms with lighting and soap, bedrooms with storage and lighting, sink water temperatures from 105 to 109 degrees Fahrenheit, and complete resident and staff records.
    18 Sept 2024
    Reviewed resident and staff records, noting some updates needed, and confirmed that records had current relevant documentation; no deficiencies were identified during the visit.
    16 Sept 2024
    Reviewed a facility serving adults 60+ with adequate safety, cleanliness, and staffing; identified that resident needs and medical documents lacked signatures and updates.
    22 Aug 2024
    Found that the resident was actually living in a skilled nursing facility, not in assisted living, and determined the allegation was unfounded after reviewing records and conducting interviews.
    02 May 2024
    Determined that staff ensured the facility’s phone system was operational during December 2022, and found no evidence of service disruptions or outages related to the complaint alleging the phone system was not working.
    03 Apr 2024
    Found staff records largely complete, but two were missing medical training and one was missing health screening and TB clearance, with some documents damaged in heavy rain. Noted disaster preparedness training was not on record, last conducted in May 2023, and updates or submissions are due by 4/15/2024.
    03 Apr 2024
    Reviewed compliance with safety and record-keeping requirements, noting some deficiencies in staff training records and disaster preparedness documentation.
    • § 9058
    04 Oct 2023
    Investigated a complaint about possible resident misconduct and found the allegation to be unfounded, with no evidence supporting the claim.
    18 Apr 2023
    Confirmed that the individual accused of being a resident in the assisted living wing was never admitted there and has only resided in the skilled nursing section for six months.
    27 Sept 2022
    Confirmed that the facility maintained proper infection control measures, had sufficient PPE and supplies, and was well maintained with no deficiencies identified. An advisory note was issued during the unannounced annual inspection.
    24 May 2022
    Investigated the allegation that phones were not functioning properly and residents faced communication issues; found that phones were operational, residents had alternative communication options, and staff confirmed residents could safely use phones, resulting in an unsubstantiated finding.
    29 Apr 2022
    Found no issues after an unannounced infection-control review; PPE and masking were in place, entry screening and hand hygiene were available, areas were clean, temperature checks and symptom monitoring occurred, and all residents and staff were vaccinated and boosted.
    29 Apr 2022
    Reviewed infection control practices, including screening, sanitization, PPE use, and vaccination status, with no citations issued. Ensured safety protocols and hygiene measures were properly maintained and documented.
    • § 1569.695(b)
    • § 87705(c)(3)
    08 Apr 2022
    Investigated the allegation that a staff member provided false information; determined the victim, who lived in skilled nursing, had no connection to assisted living and had moved out of state, with the allegation found to be unfounded.
    22 Mar 2022
    Found that the resident alleged to have lived in assisted living never did and is no longer in the facility, and the allegations were unfounded.
    18 Mar 2022
    Found that the allegations of residents being left in soiled clothing or diaper and staff not responding to call buttons were false, with residents involved never being in the alleged setting.
    17 Mar 2022
    Determined that the resident accused of being assaulted was not a resident in the assisted living side but in the skilled nursing wing, and confirmed the suspected abuser did not work in the assisted living area; concluded the allegation was unfounded.
    22 Jul 2021
    Found no evidence to support the allegation of a resident physical altercation, as staff and residents confirmed that no such incidents occurred and records showed no residents by the alleged victims’ names.
    06 Nov 2020
    Found that staff failed to obtain timely medical care for a resident, resulting in a stage 4 pressure injury; retained a resident with a prohibited health condition without an approved exception, and lacked competent staff to meet the resident's needs, leading to a $10,000 civil penalty for serious bodily injury.
    06 Nov 2020
    Identified neglect and lack of timely medical care that led to a resident developing a serious stage 4 pressure injury, as well as improper retention of a resident with a prohibited health condition, resulting in significant injury and pain.
    12 Feb 2020
    Reviewed that the facility met safety, health, and staffing standards, with all required documents and safety systems in place, and no deficiencies identified during the visit.
    17 Oct 2019
    Reviewed the facility's compliance with safety, medication, and resident care standards during a surprise visit; observed proper documentation, safety measures, and environment conditions appropriate for resident needs.

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