Overall sentiment across the reviews is strongly positive, with the majority of summaries emphasizing warm, family-style care, cleanliness, and personalized attention. Reviewers repeatedly describe caregivers as compassionate, respectful, and attentive—many note that staff treat residents like family and remember them by name. Several individual caregivers are singled out multiple times (notably Raymond and Myra, as well as Lulu, Ramon, and Mayra), and the owner (Patty) is cited for being helpful and responsive. Long-term stays are reported positively (one reviewer cited a nine-year placement and another two years), and multiple reviewers explicitly highly recommend the home.
Care quality is rated very highly in most summaries. Reviewers highlight 24/7 care availability, dignity and respect in interactions, and coordinated support with outside services such as home health visits twice a week, Physical Therapy, hospice care, and transportation. Families appreciated help with health care navigation and being kept informed, including sensitive practices like maintaining privacy during goodbyes. Emotional support from caregivers and a sense of safety and relief for families are recurring themes.
The physical environment and daily living aspects receive consistently positive remarks: homes are described as very clean, bright, cozy, and well-maintained, with a home-table dining atmosphere. Food is frequently praised as home-cooked from scratch and delicious, and reviewers mention daily bathing and attention to special dietary needs. The facility also hosts family-inclusive events—birthdays and holidays are celebrated—which contributes to the home-like atmosphere. One location is noted for spectacular Conejo Valley views, which is an added environmental benefit.
Management and staff organization are generally described as professional and well organized. Reviewers emphasize respectful and dignified care, compassionate caregiving, and staff who go out of their way to meet needs. Several comments single out the owner for hands-on involvement and for making residents and families feel supported. These managerial and staffing strengths are tied to the frequent strong recommendations from families and long-term positive experiences.
However, there are important and recurring safety-related concerns that temper the overwhelmingly positive feedback. Multiple reviews indicate that the home is ambulant-friendly but not appropriate for non-ambulatory or very frail residents. One specific reviewer reported that their mother fell on her first day, and falls are noted as a top concern. Relatedly, reviewers suggested safety improvements such as installing guard rails and bed alarms to help prevent falls. Understaffing is another cited issue in at least one summary (example: two staff caring for six residents), which can amplify safety risks for residents who require more assistance.
In summary, Thousand Oaks Home Care - 9 Sidlee is described by most reviewers as a clean, cozy, family-like home that delivers compassionate, personalized care and high-quality home-cooked meals, with strong owner involvement and good coordination of external health services. The staff are repeatedly praised by name for their kindness and professionalism. Prospective families should note, however, that the setting is best suited to ambulatory or moderately mobile seniors; families of very frail or non-ambulatory residents should carefully assess staffing levels, fall-prevention measures (bed rails, alarms), and the provider’s capacity to manage higher-care needs before placement.
