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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.01·(149)
Overall rating
5
4
3
2
1
Care
3.8
Staff
4.0
Meals
3.7
Amenities
4.1
Value
2.7
Pros
friendly, caring staff and leadership
restaurant-style dining with varied menus
dietary accommodations for medical needs
robust activities program and frequent outings
exercise and wellness classes
spacious one‑bedroom apartments with kitchenettes and natural light
well‑maintained landscaped grounds and outdoor seating
on‑site amenities (salon, library, game rooms, theater, miniature golf)
transportation/shuttle service for appointments and trips
on‑site medical oversight and hospice support
responsive maintenance and routine housekeeping options
secure memory‑care unit and safety features
hotel‑like common areas and welcoming foyer
Cons
inconsistent meal quality and dining service
billing and pricing-transparency gaps with unexpected increases
inconsistent staffing levels and staff turnover
gaps in clinical-care consistency and medication management
sanitation and odor concerns in some common areas
incontinence‑care management issues
laundry and personal‑item handling problems
management and communication instability with executive turnover
older building infrastructure constraints (narrow halls, limited elevators, aging finishes)
transportation and scheduling unreliability
variation in memory‑care staff training and competency
neighborhood safety exposure and campus security concerns
Summary of reviews
Brookdale Tracy elicits a wide range of experiences that cluster around two clear themes: strong hospitality and activity programming on one hand, and operational inconsistencies on the other. Across many accounts, reviewers praise a warm, family‑style atmosphere driven by friendly and attentive frontline staff and engaged leadership. The community offers restaurant‑style dining, dietary accommodations, frequent social and recreational programming (including outings, exercise classes, and special amenities such as a salon, library, game rooms, and miniature golf), and a range of apartment types with kitchenettes, natural light, and attractive common areas and landscaping.
Clinical and daily‑care quality is uneven in reviewer accounts. Several families describe competent nursing oversight, hospice support, and an on‑site physician or regular medical oversight; others raised concerns about medication management errors, inconsistent clinical monitoring, and pressure‑injury prevention. There are a number of references to delayed responses to calls for assistance and to failures of emergency‑response systems in isolated cases. These pattern descriptions suggest variability in clinical consistency and in the execution of regular care protocols.
Staffing and responsiveness show similar contrasts. Many reviews highlight responsive maintenance, helpful front‑desk personnel, and caregivers who know residents by name. At the same time, reports of staffing shortages, high turnover, and uneven staff training—particularly in memory‑care areas—indicate operational instability that can affect day‑to‑day service, timeliness of care, and family communication.
Dining impressions are mixed: the dining program is a clear strength for some residents (with praise for an accomplished chef and fresh desserts), while others describe instances of uninspired meals, slow service, or inconsistent entree quality. Meal accommodations for dietary needs are a noted positive, but the inconsistency in meal experience and service cadence emerged as a recurring operational issue.
Facility amenities and the physical plant receive generally favorable comments about landscaping, bright common spaces, and apartment layouts. However, the community includes older building elements—narrow corridors, limited elevator capacity, and dated fixtures in some units—that may limit accessibility for larger mobility devices and make traffic flow during busy times more challenging.
Management and financial practices are a frequent source of concern. Reviews reference unexpected fee increases, unclear contract timing, billing disputes, and communication gaps about pricing and occupancy minimums. Executive turnover and uneven communication with families amplify these concerns and appear to contribute to perceptions of inconsistent oversight.
In summary, Brookdale Tracy offers many of the amenities and social opportunities families look for in a senior community: engaged staff, active programming, a range of services, and attractive outdoor spaces. Prospective residents and families should weigh these strengths against documented operational issues—particularly around staffing consistency, clinical protocols, sanitation and incontinence‑care management, and billing transparency. For those considering this community, an in‑person tour should include specific questions about current staffing ratios, memory‑care training, emergency‑response procedures, recent quality‑improvement actions, and a detailed review of contractual and fee structures prior to move‑in.
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Location
Brookdale Tracy is located at 355 W Grant Line Rd, Tracy, CA, 95376.
About Brookdale Tracy
Brookdale Tracy sits in a peaceful spot and is a Continuing Care Retirement Community that offers a good range of care, so you'll find assisted living, skilled nursing, memory care, and even adult day care here, all under one roof, which makes it easier for people to stay as their needs change over time, and really, it's one of those places where you can see they've planned out the details for safety and comfort, because you've got 24-hour awake staff, nurses on-site for up to 16 hours daily, and a call system for emergencies that works all the time. Folks living here can get help with bathing, dressing, medication, and other daily needs, with tailored support that matches each person's preferences-plus, for people who need extra help, like diabetic care, incontinence care, or even full nursing with lifts or standby assistance, the staff handles all that, and they do try to make transitions smooth by coordinating with doctors and outside healthcare providers, so folks don't have to worry about gaps in their care.
The memory care setup is in a separate secure building, with technology like bracelets to help prevent wandering-this setup was built with dementia and Alzheimer's care in mind, including special kitchen spaces, routine cognitive programs, and a courtyard with a fountain and pergola for outdoor relaxation. The community is pet-friendly, so residents can keep a dog or cat, and they'll even help with pet care if that's needed, and there are plenty of indoor and outdoor activity spaces, walking paths, a fitness center with low-impact machines like NuStep cross trainers, and a beauty salon with all the basics. Apartments come in different styles, including studios and one- or two-bedroom layouts, with private bathrooms and kitchenettes, and each unit has an emergency call system-wheelchair accessibility is standard everywhere, including the showers and common rooms.
There's a full calendar of resident-run programs, music nights, group movies, gardening clubs, trivia, educational talks, exercise classes like yoga or chair yoga, cooking classes, and things like wine tasting or field trips around Tracy, plus both onsite and offsite devotional or religious services for folks who want them, and you can find a comfortable library, game room, fireside living area, and a dining room with big windows and earth-toned décor. Meals are served restaurant-style, with menus built to be healthy and tasty, and the kitchen uses simple, nutritious ingredients so residents get what they need for wellness.
Brookdale Tracy is licensed to support up to 180 people, and it does have services for residents with more complicated behavioral problems or for those who might be at risk for elopement or physical outbursts-they have secure entry and exit points, and the memory care area is designed to cut down on confusion and wandering. The community offers its own transportation, so people can get to appointments, shopping, or nearby restaurants and events, and there's parking for those who drive, plus it's located near bus lines for easy access.
All in all, you'll see that the whole property is set up to let seniors age in place, from independent living through to advanced care, with spaces for everyday comfort and plenty of programs for mental and social engagement, and with staff on hand at every hour so there's always a helping hand nearby if something comes up.
Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.
The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.
Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.
The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.
Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.
People often ask...
Brookdale Tracy offers competitive pricing, with rates starting at a cost of $3,450 per month.
Brookdale Tracy offers independent living, assisted living, and memory care.
There are 33 photos of Brookdale Tracy on Mirador.
Yes, Brookdale Tracy allows residents to age in place and adjust their level of care as needed.
The full address for this community is 355 W Grant Line Rd, Tracy, CA 95376.
No, Brookdale Tracy does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated the complaint and found the allegation unsubstantiated; no deficiencies were cited.
23 Oct 2025Inspection
23 Oct 2025Inspection
Observed a pre-licensing review due to a change of ownership, with safety systems, resident areas, and supplies inspected.
16 Sept 2025Complaint
16 Sept 2025Complaint
Investigated three allegations about notice of fee increases, timely care, and contracted services due to staffing. Found insufficient evidence to prove these allegations.
11 Sept 2025Inspection
11 Sept 2025Inspection
Identified licensing compliance issues during the evaluation.
07 Aug 2025Complaint
07 Aug 2025Complaint
Found that staff unlawfully evicted a resident after issuing an eviction notice, and the notice was not provided to the licensing agency within five days.
Type B87224(f)(f)
07 Aug 2025Complaint
07 Aug 2025Complaint
Investigated a complaint alleging cleanliness, medication management, incident reporting, timely medical care, and infection control concerns. The investigation found no preponderance of evidence to support these allegations.
14 Jul 2025Inspection
14 Jul 2025Inspection
Found no deficiencies during the annual continuation visit.
29 Apr 2025Inspection
29 Apr 2025Inspection
Found no deficiencies during the annual visit; records reviewed were complete and up to date.
28 Oct 2024Inspection
28 Oct 2024Inspection
Identified two incidents: a medication error where a higher dose than prescribed was administered, and an elopement by a resident with dementia. The resident's wandering and need for redirection were noted.
22 Jul 2024Inspection
22 Jul 2024Inspection
Observed that a resident eloped after the back door opened and could not be located for about an hour; staff did not conduct a thorough interior search or headcount as required by policy. Authorities were notified when the resident was located nearby.
Type A87464(f)(1)
Type A87101(c)(3)
Type A1569.2(c)
Type A87705(c)(5)
11 Jul 2024Inspection
11 Jul 2024Inspection
Identified that 6 of 14 resident files lacked a pre-admission appraisal aligned with admission criteria, and the Personal Service Assessment did not capture required areas such as medication, service needs, ambulatory status, TB testing, and social factors. A technical violation was cited for these deficiencies.
Type B87705(c)(5)
Type B87457(c)
09 May 2024Inspection
09 May 2024Inspection
Found no deficiencies were observed during the annual continuation visit.
25 Apr 2024Inspection
25 Apr 2024Inspection
Observed safety measures in place and proper storage, but a technical violation (8755(b)(26)) was issued during the annual visit.
Type B8755(b)(26)
25 Jan 2024Inspection
25 Jan 2024Inspection
Followed up on incident reports and found no deficiencies.
04 Dec 2023Inspection
04 Dec 2023Inspection
Investigated a follow-up on a prior complaint and found compliance, with no deficiencies cited.
04 Dec 2023Inspection
04 Dec 2023Inspection
Identified two incidents: missing cash from a resident's wallet and delayed staff response to a call button.
09 Nov 2023Complaint
09 Nov 2023Complaint
Found that the emergency plan was not followed during power outages, resulting in no emergency lighting or adequate backup power.
Type A1569.695(2)(2)
16 Oct 2023Inspection
16 Oct 2023Inspection
Observed no deficiencies during a case management visit.
12 Oct 2023Inspection
12 Oct 2023Inspection
Identified a medication-count discrepancy involving an antibiotic, with the MAR signed after administration, and noted the responsible staff member had been terminated after multiple medication-accounting incidents.
Type B87465(c)(2)
12 Oct 2023Inspection
12 Oct 2023Inspection
Investigated a report alleging potential financial abuse by a resident's power of attorney. Interviews indicated there were no concerns about abuse.
12 Oct 2023Inspection
12 Oct 2023Inspection
Investigated an incident in which a resident reported being hit by another resident and requested PRN pain medication for an arm issue; no clear evidence of injury or cause was found during interviews.
14 Aug 2023Inspection
14 Aug 2023Inspection
Identified a resident expressing the desire to harm themselves and observed hazardous items within reach, and issued a technical violation.
Type B87705(f)(1)
14 Aug 2023Inspection
14 Aug 2023Inspection
Observed no deficiencies cited after reviewing incident-related records and interviewing staff.
14 Aug 2023Inspection
14 Aug 2023Inspection
Investigated a memory care incident involving three residents where one attempted to exit and others intervened; no deficiencies were cited during the visit.
13 Jun 2023Inspection
13 Jun 2023Inspection
Identified an incident where a staff member smacked a resident during care.
Type B87468.1(a)(1)
27 Mar 2023Inspection
27 Mar 2023Inspection
Observed no deficiencies during the annual visit.
20 Oct 2022Complaint
20 Oct 2022Complaint
Investigated complaints about cleanliness, odors, bedding and clothing care, and timely communication with residents' representatives; interviews and records did not establish violations.
07 Sept 2022Inspection
07 Sept 2022Inspection
Identified that there was no active administrator on site since late July 2022, posing health, safety, and personal rights risks to residents.
Type A87405(a)
07 Sept 2022Complaint
07 Sept 2022Complaint
Concluded that the allegation of insufficient staffing was unsubstantiated.
16 Jun 2022Inspection
16 Jun 2022Inspection
Identified staff statements that could deter residents from filing complaints, potentially infringing on residents' rights.
Type B87468.2(a)(3)
16 Jun 2022Complaint
16 Jun 2022Complaint
Investigated allegations that an administrator retaliated against a resident and violated HIPPA and resident council regulations. Found no evidence to support these claims.
29 Apr 2022Complaint
29 Apr 2022Complaint
Found all allegations unsubstantiated; no deficiencies were cited.
29 Apr 2022Complaint
29 Apr 2022Complaint
Investigated the allegation that food was not kept hot during meal service. Found that food was kept hot and no deficiencies were cited.
22 Apr 2022Inspection
22 Apr 2022Inspection
Observed that living areas and safety measures were in good condition, medications were securely stored, food supplies were adequate, and all safety devices functioned; no deficiencies were noted.
24 Mar 2022Complaint
24 Mar 2022Complaint
Investigated multiple complaints. Found a disrepair issue evidenced by a strong urine odor in the carpeted hallway, resulting in a cited deficiency.
Type B87303(a)(1)
24 Mar 2022Complaint
24 Mar 2022Complaint
Investigated allegations of bed bugs, administrator character, and procedures; interviews indicated the administrator is generally regarded as competent and bed bugs were isolated to one room and addressed.
10 Jan 2022Complaint
10 Jan 2022Complaint
Investigated a complaint that breakfast was not served in a timely manner due to insufficient staff. Found there was adequate staff to serve breakfast on time based on schedule review and resident interviews.
28 Dec 2021Complaint
28 Dec 2021Complaint
Investigated a complaint about activities for different communities, dining hours, transportation, and hospice care. Observations showed activities were offered separately with staff support, dining hours were 7am–7pm with consideration to a 6:30pm close, transportation was available through several options, and residents receiving hospice care appeared well cared for.
28 Dec 2021Complaint
28 Dec 2021Complaint
Investigated an allegation that resident council members were not interviewed during the regulatory review; records and interviews showed interviews were conducted and a private space was provided for meetings.
17 Dec 2021Inspection
17 Dec 2021Inspection
Observed an amended report delivered and a citation cleared; resident council agreed to a meeting with the executive director and confirmed the time, while the director reviewed past written concerns and sent a written response by email.
01 Dec 2021Inspection
01 Dec 2021Inspection
Identified a case where a resident left the premises unassisted, required medical care, and the incident report was not submitted promptly.
Type A87411(a)
Type A87211(a)(1)
01 Dec 2021Complaint
01 Dec 2021Complaint
Investigated a complaint alleging a rate increase was not properly noticed and that written responses to resident council concerns were delayed. Also reviewed an allegation that resident council members were not interviewed during the process.
Type B1569.1579(c)
Type B1569.655(a)
01 Dec 2021Inspection
01 Dec 2021Inspection
Observed no deficiencies cited during the visit.
09 Nov 2021Inspection
09 Nov 2021Inspection
Identified bed bug infestation in multiple rooms and arranged pest-control measures; reporting to licensing was delayed.
Type B80087(a)(1)
Type B80061(b)(1)(E)
23 Aug 2021Inspection
23 Aug 2021Inspection
Investigated an incident involving residents and followed up on care plans and staff training. Found that updates were made to the resident’s Personal Service Plan, a physician evaluation occurred, activity materials were prepared, and no deficiencies were cited.
23 Aug 2021Complaint
23 Aug 2021Complaint
Investigated an allegation that there were not enough staff to meet residents' needs. Observations during lunch indicated staffing was generally adequate and residents did not report concerns.
19 Aug 2021Inspection
19 Aug 2021Inspection
Identified ongoing staffing and management transition; no deficiencies were cited.
28 Jul 2021Complaint
28 Jul 2021Complaint
Identified insufficient staffing to meet resident needs and meals not properly covered during preparation and service.
Type A87411(a)(a)
Type B87555(b)(9)
19 Jul 2021Complaint
19 Jul 2021Complaint
Identified that kitchen equipment was in disrepair and staff did not provide appropriate supervision of residents. Observed sanitizer not functioning, a leaking buffet station, and no working thermometers for food temperature.
Type A87705(4)
Type B80087(a)
19 Jul 2021Complaint
19 Jul 2021Complaint
Investigated the allegation that staff were not associated with the operation. Investigated the allegation that the administrator was not designated and the acting administrator not qualified.
Type A87355(e)
Type A1569.17(b)
19 Jul 2021Complaint
19 Jul 2021Complaint
Investigated concerns about staffing and resident safety, and issues with food service including not following menus and food left uncovered. One incontinent-care claim was not supported.
Type A80078(a)
Type B87555(b)(6)(28)(b)
01 Jul 2021Inspection
01 Jul 2021Inspection
Identified safety and cleanliness concerns after a follow-up visit, including an unlocked cleaning cart unattended in the main hallway and dirty carpets with cobwebs on the windows.
Type A87309(a)
Type B80087(a)
01 Jul 2021Complaint
01 Jul 2021Complaint
Identified concerns that residents' meals were delayed due to staffing and that staff did not respond to residents' calls for assistance, with showers reviewed.
Type B87411(a)
Type B87468(a)(2)
16 Jun 2021Complaint
16 Jun 2021Complaint
Identified that residents engaged in multiple physical altercations with other residents and that staffing levels were insufficient.
Type A87705(c)(4)
16 Jun 2021Inspection
16 Jun 2021Inspection
Identified outdated fire safety equipment with last service in 2019 and an unattended cleaning chart in the main hallway.
Type A87203
Type A87309(a)
07 May 2021Complaint
07 May 2021Complaint
Investigated a complaint that staff did not meet residents' needs. A deficiency related to oxygen equipment operation was identified.
Type B87618(b)(5)
Type B87611
12 Apr 2021Inspection
12 Apr 2021Inspection
Observed unlocked toxins accessible to residents in common areas and in their rooms; they were secured during the tour.
Type A80087(g)(1)
23 Feb 2021Complaint
23 Feb 2021Complaint
Identified that residents' meals were not of good quality or sufficient quantity and were served late due to staffing/scheduling issues.
Type B87555(b)(8)
Type B87555(b)(18)
05 Nov 2020Complaint
05 Nov 2020Complaint
Found that there was not a preponderance of evidence to prove Neglect/Lack of Care; interviews with staff and care monitors did not reveal any actions explaining injuries, and the alleged victim could not be interviewed because she had died.
05 Nov 2020Inspection
05 Nov 2020Inspection
Identified a deficiency for failure to document bruises and discolorations on a resident's arms, with hospice staff first noting marks on 6/26/2020 and management unaware until 6/29/2020. Direct care staff reported not observing marks needing documentation, shift notes did not document skin conditions, and an exit interview was conducted with appeal rights issued.
13 Mar 2020Inspection
13 Mar 2020Inspection
Inspection identified deficiencies in storing toxins in a resident's room.
Type B
27 Dec 2019Inspection
27 Dec 2019Inspection
Confirmed that employees who were not supposed to be working at the facility were found working and have been removed from their positions until proper clearance is granted.
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Mirador Living is not affiliated with the owner or operator(s) of Brookdale Tracy. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brookdale Tracy directly. There is no cost for this service. We are compensated by the community you select.
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