Overall sentiment in the reviews is mixed but leans notably toward concern. Multiple reviewers praise the interpersonal side of the facility—staff are frequently described as friendly, informative, and knowledgeable; nurses monitor medications and medication management is cited as a strength; residents enjoy a home-like atmosphere and companionship; and some people report very good food, three daily meals, hair and nail services, and special events like a Christmas party. Practical positives include a patio/outdoor hangout space, Medi-Cal acceptance, handicap accessibility, and rooms that several reviewers call "OK." These positive items repeat across reviews and suggest that the facility has merits in social engagement, basic dining/service offerings, and certain clinical routines such as medication monitoring.
However, significant and recurring negatives stand out and are likely to be decisive for prospective residents or families. Several reviewers explicitly state that overall care quality is poor and raise supervision concerns—instances of residents wandering without information or apparent oversight are mentioned. The resident mix is also flagged as an issue: multiple notes indicate a population that includes mentally ill patients, which some reviewers perceive as contributing to a "weird" or unsettling vibe. These safety and supervision-related themes appear repeatedly and are among the most serious complaints.
Operational and visitor-experience problems are also prominent. Reviews describe unstaffed front/visitor areas, absence of a greeter, side-door directives, and disorganized visit experiences; one reviewer was told by an orderly that they were not supposed to be there. This combination of poor visitor welcome, confusing access procedures, and apparent staff absence in public spaces contributes to a perception of disorganization and weak facility management. Some reviewers describe staff as "not forthcoming with residents" or lacking in guidance, even though other reviewers call staff very nice—this indicates inconsistent staff behavior or uneven staffing/communication practices.
Cleanliness and pest-control issues are another major cluster of complaints. Cockroaches in a dresser are explicitly mentioned, and bedbugs are reported by multiple reviewers; notably, at least one report says management dismissed the bedbug concern. These sanitation incidents, combined with descriptions of an old or rundown building and the lack of in-room restrooms in some units, raise red flags about maintenance, infection control, and physical plant condition. Reviewers also note higher prices for one-bedroom units, which, when weighed against building condition and sanitation reports, contributes to dissatisfaction among some families.
Dining and activities show a split impression: while some reviewers praise the food and point to three meals and even specific good dining experiences, others complain that dinner is often just sandwiches and that activities are limited. There are a few positive notes about available personal care services (hair/nails) and holiday events, but the overall picture is inconsistent—programming and meal quality may vary by time or by reviewer expectations.
In sum, the reviews depict a facility with clear strengths in staff friendliness (for many), medication oversight, social atmosphere for some residents, and certain services and amenities. At the same time, persistent and serious concerns about supervision, resident mix, cleanliness/pests, management responsiveness, and disorganization are repeatedly reported. Sentiment ranges from grateful and satisfied to strongly negative with explicit advice against staying. Prospective residents and family members should weigh these mixed signals carefully: verify current pest-control and cleaning records, observe staffing levels and public-area presence during a visit, ask specific questions about supervision and resident mix, inspect room bathrooms (in-room restrooms vs. shared), and request documentation of how management responds to sanitation and safety complaints before making a decision.
