Overall sentiment about St. Francis Assisted Care (Sunnyside Senior Living) is strongly mixed but centers on a recurring set of strengths: many reviewers emphasize genuinely caring, respectful and compassionate staff who provide personalized attention. Multiple family members report that staff treat residents with dignity, manage dementia-related behaviors gently, administer medications on time, and the on-site nurse and director are perceived as knowledgeable. Numerous reviews highlight a family-like atmosphere, strong resident community, and visible improvements in residents’ physical and emotional well-being. The owners and intake/marketing staff (named individuals such as the marketing director and activity director in some reviews) are frequently described as warm, attentive and involved—contributing to feelings of welcome and peace of mind for families.
Activities and social life are another commonly praised area. Several reviewers describe a lively, social-club vibe with high resident participation: planned daily activities, outings, movie nights, holiday meals, and opportunities for families to be included. When the activity program is functioning well families report that their loved ones are engaged and happy. Physical features of the property draw positive comments too: many residents enjoy comfortable room sizes, patios or patio doors, en-suite bathrooms, attractive landscaping and fenced/gated outdoor areas with good views. For many families, the combination of compassionate staff, community engagement, and grounds/room features create a place that “feels like home.”
However, a notable portion of reviews raise serious and specific concerns, producing a polarized overall picture. Several reviewers describe cleanliness and maintenance problems—dirty kitchen areas, a salon that doubles as storage or laundry, cracked ceilings, dusty/broken items and other signs of an aging facility. These reports contrast sharply with others calling the building clean and well-maintained, suggesting inconsistent housekeeping and maintenance across time or units. Food quality elicited mixed reactions: some families say meals are substantial and dietary needs are accommodated, while others report poor-quality meals (e.g., dried lettuce, unappetizing dishes). Pricing and management practices are also a flashpoint: reports of new management labeled “money hungry,” rising prices (one mention of $5,000/month), and staff firings (including an activity director) have led to accusations of reduced programming and morale.
Staffing and supervision show a similar split. Many reviews commend staffing levels and describe compassionate CNAs and nurses who go above and beyond—even helping bring a resident back from a stroke and avoiding a nursing home stay. Conversely, other reviews report understaffing, neglect, and inadequate supervision (residents left in soiled diapers, slumped unattended), indicating that staffing quality and supervision may fluctuate. Safety deserves mention: while the facility is praised for being gated and camera-monitored, one reviewer raised a specific concern about an unguarded staircase, which should be checked by prospective families.
Taken together, the reviews suggest St. Francis Assisted Care offers strong relational and clinical strengths in many cases—caring staff, engaged activities, and an involved ownership/management team that can provide personalized and dementia-capable care. At the same time, there are consistent, serious red flags reported by multiple reviewers around cleanliness, maintenance of the physical plant, food quality, management turnover and intermittent neglect. The pattern is one of inconsistency: many residents and families have very positive experiences, while a minority report conditions that could jeopardize resident comfort or safety.
For prospective residents and families this means due diligence is important. When touring, ask specific, recent questions about management changes, activity staff continuity, housekeeping routines, kitchen inspections, staffing ratios on different shifts, and how the facility handles complaints and supervision. Request to see multiple rooms, common areas, the salon and kitchen if possible, and seek current family/resident references. Verifying current staffing levels, recent maintenance or renovation work, recent price changes and sample menus will help determine whether the strong positives in many reviews reflect the current reality or whether the negative reports are indicative of ongoing issues that need to be resolved.
