Overall sentiment across the reviews is strongly positive, with recurring praise for the staff, the atmosphere, cleanliness, and value. A majority of reviewers emphasize that the staff are dedicated, caring, and professional — several specifically say staff "truly care about residents and families," call the care "exemplary," or describe the team as welcoming and friendly. These comments underpin a broader impression that residents and families feel seen and supported, and that management fosters a warm, home-like environment. Positive personal impressions during tours (for example, mention of Sister Margaret) reinforce the facility’s welcoming reputation.
Facility and environment are frequently highlighted as strengths. Multiple reviewers note large rooms and studio accommodations, well-kept common areas such as a large open living room and a big activity room, and a variety of outdoor spaces including an internal courtyard, outdoor courtyard, and rose garden. The presence of a chapel and a clearly stated Christian environment is important to several reviewers and seen as an asset. Cleanliness and organization are repeatedly mentioned, with dining areas and rooms described as clean and well maintained. Although the building is described as older in some comments, many reviews point out that remodeling is underway and that overall maintenance and cleanliness remain high.
Dining, activities, and wellness offerings are solid aspects of the resident experience. Reviewers report good food and a clean, updated dining area. There are consistent mentions of exercise options, daily walks, games, and social activities that keep residents engaged. On-site amenities such as an exercise room, transportation van, and strong communication from staff add to the perceived quality of life. The availability of a hospice room and reports that families plan future residency indicate trust in care services and continuity of support.
Concerns are present but generally less prominent. A number of reviewers noted short-staffing during the COVID period, which suggests occasional staffing strain; some comments imply that care levels could improve in specific instances. The age of the building and some older furnishings are noted, although remodeling is occurring and many reviewers still view the facility as clean and comfortable. A few reviewers felt the facility was overpriced or cited "few amenities," creating some variability in perceived value. These negative points appear limited relative to the overall positive consensus but are relevant for prospective residents who prioritize modern finishes or a greater variety of amenities.
In summary, St. Thomas Retirement Center is consistently described as a well-run, caring community with strong staff commitment, a warm and home-like atmosphere, and good cleanliness and organization. Strengths include compassionate staff, substantive communal and outdoor spaces, active programming, solid dining, and perceived value through included services and transportation. The primary drawbacks to be aware of are occasional staffing shortages (noted during COVID), an older building with some older furnishings despite remodeling, and a small number of reviewers who perceive limited amenities or higher cost. For most reviewers the positives — especially staff quality, safety, and community feel — outweigh these concerns, making St. Thomas a recommended option in its area for those seeking a faith-oriented, community-focused senior living environment.
