ICAL Homes #1

    18332 Serrano Ave, Villa Park, CA, 92861
    5.0 · 4 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    5.0

    Grateful for wonderful caring staff

    I'm so grateful my dad is so well cared for - the staff are friendly, supportive and fantastic, and caregivers Wilma and Roland have been wonderful. The new, bright, clean home in a lovely location with beautiful views truly feels like a home away from home - a hidden gem.

    Pricing

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    Amenities

    5.00 · 4 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      5.0
    • Amenities

      5.0
    • Value

      5.0

    Pros

    • Amazing, fantastic staff
    • Named caregivers (Wilma and Roland) praised
    • Wonderful, supportive caregivers
    • High-quality, personalized care
    • Residents described as happy and well cared for
    • New, bright, clean facility
    • Lovely location with a beautiful view
    • Comfortable, home-like environment
    • Described as a 'hidden gem'

    Summary review

    Overall sentiment The reviews for ICAL Homes #1 are uniformly positive. Family members and/or residents repeatedly emphasize the quality of staff and caregiving, describing the team as "amazing," "fantastic," "wonderful," and "supportive." Multiple summaries explicitly state that residents are happy and well cared for, and one review names specific caregivers (Wilma and Roland) as standout positives. The facility itself is consistently described as new, bright, and clean, set in a lovely location with a beautiful view. Reviewers use terms like "comfortable," "home away from home," and "hidden gem," indicating strong overall satisfaction and an environment that feels welcoming and personal.

    Care quality and staff Care quality is the dominant theme. Reviews emphasize hands-on, attentive caregiving and a high standard of practical care—phrases such as "care quality," "father well cared for," and "well taken care of" appear across summaries. Praise is frequently directed at individual caregivers (Wilma and Roland), which suggests that staff-patient relationships are meaningful and noticeable to families. The descriptors "supportive" and "home away from home" imply caregivers provide not only clinical support but also emotional and social reassurance. While exact details about clinical capabilities, staff-to-resident ratios, or certifications are not provided in these summaries, the subjective reports point to consistent, trustworthy daily care and positive interpersonal interactions.

    Facilities and environment Multiple summaries highlight the physical environment: a "new bright clean home," a "lovely location," and a "beautiful view." These comments indicate the facility is well-maintained, aesthetically pleasant, and likely benefits from a desirable setting. Descriptions such as "comfortable" and "home-like" reinforce that the space is arranged to feel cozy and personal rather than institutional. The term "hidden gem" suggests reviewers perceive the facility as exceptional relative to expectations or local alternatives—but it also implies it may not be widely known or heavily marketed.

    Services not specifically addressed (dining, activities, management) The provided reviews do not mention dining, activities/recreation, clinical services (e.g., memory care specifics, rehabilitation), medication management, administrative responsiveness, or pricing. Because these topics are not covered in the summaries, no factual conclusions can be drawn from this dataset about meal quality, activity programs, therapy services, staffing levels, management responsiveness, or cost transparency. Absence of comments does not indicate a problem—only a lack of information in these particular reviews.

    Notable patterns, limitations, and recommended follow-ups A notable pattern is the consistent and unvaried positivity across all reviews: strong, repeated praise for staff and the facility with no negative feedback recorded here. That uniformity is useful but also a limitation—these summaries do not include any constructive criticism or operational concerns to balance the view. For prospective residents or families, it would be prudent to visit in person and ask targeted questions that are not covered by the reviews: staffing levels and turnover, caregiver training and credentials, medication and clinical oversight, sample menus and dining accommodations, daily/weekly activity schedules, incident reporting and emergency procedures, and billing/contract details.

    Bottom line Based solely on the review summaries provided, ICAL Homes #1 appears to deliver excellent, personalized caregiving in a clean, bright, and comfortable setting with a pleasant location and views. Staff are a clear standout, with named caregivers singled out for praise and multiple references to a supportive, home-like atmosphere. However, because reviews do not address dining, activities, clinical services, or management details, a prospective resident or family should supplement this positive anecdotal evidence with direct inquiries and an on-site visit to evaluate those important areas before making a decision.

    Location

    Map showing location of ICAL Homes #1

    About ICAL Homes #1

    ICAL Homes #1 sits at 18332 Serrano Ave in Villa Park, and this place works as a Residential Care Home for the Elderly that's run by Inner Circle Assisted Living #1, LLC, so what you find here are rooms and living spaces set up for seniors who need assisted living and supportive care, whether they plan to stay long-term or they're there after a hospital stay. Folks living here get amenities that help with comfort-think easy access, daily help, and property management services that make things a lot simpler-since the whole building's built around the idea of dignity and support. The staff focus on personalized care, making sure each resident's daily routine, needs, and small comforts don't get overlooked, and you'll hear people use words like "services," "amenities," "care types," and "features" pretty often because they take pride in fitting what they do to each person's needs. The place stays open twenty-four hours every day, and everything, from meals to wellness activities, aims to match the routines and preferences of the people living there, so while the rooms and amenities fit what most seniors need, the care's always changing based on what each resident needs the most at the time. The facility also uses the name ICAL Homes #1, which is part of a larger network, and focuses on helping seniors live with comfort and safety while including modern support services in a simple, home-like setting.

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