AnonymousLoved one of resident
    5.0

    Compassionate, professional care; preserved dignity

    We couldn't be more grateful to Caring Hearts Cottage. The home-like hospice was safe, clean and comfortable, the owners sweet and attentive, and the staff treated us like family - Aaron, Robert and Jhonna gave exceptional, compassionate, professional care, preserved dignity in his passing, and were far better than his previous facility.

    Pricing

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    Amenities

    4.20 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      4.2
    • Amenities

      5.0
    • Value

      4.2

    Location

    Map showing location of Caring Hearts Cottage

    About Caring Hearts Cottage

    Caring Hearts Cottage sits on 1.3 acres at 682 Vale View Dr in Vista, California, and you'll see right away it looks and feels like a traditional home, not a big institution, which some folks like because it makes it easier to settle in, and you'll notice right away the smaller size with just 8 licensed beds, which means you're probably going to know everyone there by name after a day or two. Licensed by the state and regulated by the California Department of Social Services, this residential care home is owned and operated by a husband-and-wife team who are both Registered Nurses with over 50 years of combined experience, and that's part of why they offer 8 hours of licensed nursing care each day, with clear 24-hour supervision, 3 caregivers on duty during the day, 1 at night, plus live-in staff, and separate staff keep up housekeeping, so care and cleanliness are each someone's specific job.

    The facility provides a mix of assisted living, memory care, independent living, nursing services, and hospice care under a Residential Care Elderly license, and they're set up to help residents with bathing, dressing, medication, meals, and everyday needs, which can be especially helpful if someone starts needing more help as they age. Special waivers let the Cottage care for people who are bedridden, non-ambulatory, or who need a locked perimeter for safety, so folks with memory problems can be accommodated, and there's a fall prevention program as well. They have studio-style room layouts, a main bath with a wheelchair-accessible shower and step-in spa tub, and safety features like an emergency alert system and video surveillance, and various amenities keep residents comfortable-like gardens, shaded outdoor areas, and walking paths, which can be nice for folks who like to sit outside or take a stroll.

    Caring Hearts Cottage has planned activities like movie nights and outings, holds regular religious services, and brings in beautician and manicurist services so you don't have to leave for basic care, along with offering access to a mobile physician for visits. Meals are prepared onsite, and the facility offers transportation and parking services that can make family visits or doctor's appointments simpler, and they accommodate residents who can't move around easily or need a hospice waiver. There's a referral program in place, and they provide care and support options including home care, home health, hospice, and support and referrals. Residents can enjoy group meals and choose independent or assisted options depending on their needs; there's also a focus on memory care for those with impairments.

    The Cottage is part of the Senior Care Home Directory and has a low community review score, averaging 1 out of 10, which is something people may want to keep in mind. No specific list of amenities is given, and you'll want to call for up-to-date availability or to ask about their services in more detail. The website has resources and information on different care levels-assisted living, independent living, and memory care-with dedicated phone and email contacts for questions. Caring Hearts Cottage keeps things simple, offers care for a range of needs, and operates with a straightforward approach.

    People often ask...

    State of California Inspection Reports

    14

    Inspections

    0

    Type A Citations

    1

    Type B Citations

    5

    Years of reports

    20 Sept 2024
    Investigated allegations about resident care and room conditions. Interviews and records found no evidence to prove that residents were left in soiled clothing for hours, that temperatures were uncomfortably cold, that a resident was left on the floor after a fall, that staff handled residents roughly, or that rooms were not kept clean.
    20 Sept 2024
    Investigated allegations that staff rough-handled a resident by shoving into the shower and forcing to the toilet, and that staff did not assist with ambulation, exercises, bathing, or grooming or spoke inappropriately; interviews and observations found these allegations unsubstantial.
    20 Sept 2024
    Investigated multiple allegations including rough handling of a resident, lack of assistance with ambulation, bathing, and grooming, and inappropriate communication; found insufficient evidence to confirm any of these claims.
    16 Aug 2024
    Found no violations of Title 22 regulations. Observed adequate staffing and supervision, secure storage for medications and sharps, functioning safety systems, and up-to-date records for residents and staff, with sufficient food and supplies and properly maintained safety equipment.
    16 Aug 2024
    Reviewed and found that the facility met all licensing requirements, with proper safety measures, staffing, medication management, and documentation in place. No violations or deficiencies were observed during the inspection.
    25 Aug 2023
    Found no deficiencies during the visit; infection control, safety, medication management, resident records, food service, and disaster planning met applicable standards.
    25 Aug 2023
    Determined that the facility was in compliance with health, safety, and operational regulations, with adequate infection control supplies, proper resident records, and safe environment, and no deficiencies were observed during the visit.
    04 Oct 2022
    Found COVID-19 precautions were in place at the site, including a single entry with symptom screening, posted reminders, and staff trained with PPE and N95 fit testing, with adequate supplies on hand. Also noted a locked kitchen gate without a waiver, and the administrator described staff leave, testing procedures, and how shortages would be addressed.
    04 Oct 2022
    Identified a request to increase capacity from six to eight, with fire clearance for three bedridden residents and room designations on file; observed sprinkler system, fire alarms, and exterior doors, with five residents currently in care. Noted receipt of a corporate board resolution and that the file will be submitted for final licensing review, with approval contingent on that review and notification.
    04 Oct 2022
    Reviewed the facility's COVID-19 safeguards, staffing, and safety protocols, including screening procedures, PPE supplies, and resident isolation areas; noted a locked kitchen gate lacking a necessary waiver.
    • § 87468.1(a)
    10 Aug 2021
    Found no deficiencies after a visit focused on infection control; observed symptom screening, posted hand hygiene and cough etiquette reminders, and proper disinfection procedures.
    10 Aug 2021
    Confirmed that infection control protocols, including symptom screening, hand hygiene, and signage, were properly in place during an unannounced visit; no deficiencies were observed.
    13 Jul 2020
    Found that the site complied with applicable regulations and observed appropriate resident accommodations, a 107-degree water temperature in a resident bathroom, secured records and medications, safe food service and storage, a locked basement for toxic substances, a first aid kit, space for activities, a fire extinguisher, operable smoke and carbon monoxide detectors, and posted notices visible in common areas. Noted there were no guns or ammunition on site and no swimming pool or body of water.
    13 Jul 2020
    Reviewed compliance with regulations during a virtual visit, observing proper resident accommodations, safety measures, medication storage, and facility records; found items in accordance with state standards and application pending final approval.

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