Gines Residential Care Homes

    2236 Whyte Park Ave, Walnut Creek, CA, 94595
    2.3 · 4 reviews
    • Assisted living
    AnonymousCurrent/former resident
    2.0

    Run-down house; attentive staff; disappointing

    I liked the staff - very nice and attentive, they took time to talk. The room was huge and the backyard and food looked nice. But the place is an old, run-down house with visible maintenance problems (damaged wallpaper, falling fence, old roof, open garage with an old stove), dark and spooky inside - more Addams Family than homey. It's a tiny community (5-6 residents) with staff shortages, no activities, and extra fees for night supervision because of night wandering; I also saw hospice residents and a resident with psychiatric needs. At that price, it's not a fit for me - not recommended.

    Pricing

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    Amenities

    2.25 · 4 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      3.0
    • Meals

      4.0
    • Amenities

      2.0
    • Value

      2.0

    Pros

    • Friendly, attentive staff
    • Staff took time to talk with visitors/residents
    • Large / spacious room
    • Homey feel and small community (5–6 residents)
    • Food looked nice
    • Nice backyard
    • Located in a nice neighborhood

    Cons

    • Aging house and infrastructure
    • Facility maintenance issues (damaged wallpaper, falling fence, old roof)
    • Open garage door exposing an old stove / visible clutter
    • Dark, gloomy interior described as 'spooky' or 'Adams Family' vibe
    • No activities available
    • Not suitable for residents who wander at night
    • Extra cost required for night supervision
    • Staffing shortages
    • Price perceived as too high for the condition
    • Presence of hospice residents
    • Mentions of residents with serious mental-health conditions
    • Reviewers not recommended

    Summary review

    Overall sentiment in these summaries is mixed but leans negative due to facility condition, limited programming, safety concerns around nighttime wandering, and perceived value (price vs. condition). The strongest positive threads are about the people and the setting: reviewers repeatedly describe staff as very nice, attentive, and willing to take time to talk. The home is small (about five to six residents) and described as homey, with a large room option, a pleasant backyard, and a nice surrounding neighborhood. Food appearance was noted positively in at least one summary. Those aspects suggest potential for personalized attention and a cozy, intimate living environment.

    However, multiple reviewers raise substantial concerns about the physical plant and upkeep. The house is repeatedly described as older and showing signs of aging and deferred maintenance — damaged wallpaper, a falling fence, and an old roof are specifically mentioned. One reviewer describes an open garage door exposing an old stove, which contributes to an impression of clutter and poor housekeeping. The interior is called dark and gloomy by several reviewers, with specific metaphors such as 'spooky' or an 'Adams Family vibe,' indicating that lighting, decor, and general upkeep contribute to an unsettling atmosphere for some visitors.

    Safety and staffing are recurring themes. Reviewers note staff shortages, and one review specifically cites that the facility was not a good fit for a prospective resident who wanders at night. That reviewer was informed there would be an extra charge for night supervision — a cost and care-limit issue that potential residents or families should be aware of. Staffing shortages combined with the small size of the home can affect supervision, programming, and the ability to respond to complex needs. The presence of hospice residents and at least one mention of a resident with serious mental-health conditions (described in the reviews) further suggests a mixed acuity population, which may be appropriate for some but concerning to families expecting a strictly memory-care or purely assisted-living environment.

    Activities and programming appear to be minimal or nonexistent according to the summaries: 'no activities' is cited directly. For a small home, fewer scheduled group activities might be expected, but the lack of programming was notable enough to be a negative point. While the small size and attentive staff may provide individualized care, the combination of few activities and staffing constraints could limit engagement and socialization opportunities for residents.

    Cost and value are also raised as issues: reviewers perceive the price as too high given the facility condition and level of services provided. The need to pay extra for night supervision — especially when wandering is a known issue — compounds concerns about transparency of fees and overall affordability. Management and operations appear inconsistent in reviewers' accounts: while staff interactions are praised, systemic problems (maintenance, staffing levels, lack of activities, added fees) point to operational challenges that impact the overall resident experience.

    In summary, Gines Residential Care Homes appears to offer caring, personable staff and a small, home-like environment with a nice yard and large rooms, which some families may find appealing. At the same time, multiple reviews highlight significant drawbacks: aging infrastructure and visual deterioration, a dark/spooky interior atmosphere, limited or no activities, staffing shortages, safety concerns for residents who wander at night, extra charges for night supervision, and a perceived mismatch between price and condition. Reviewers also note the presence of hospice and higher-acuity residents, which may affect the community dynamic. Prospective residents and families should weigh the positive interpersonal aspects against the documented facility and operational issues, verify night supervision and staffing levels, inspect the physical condition in person, and confirm pricing and what services are included before deciding.

    Location

    Map showing location of Gines Residential Care Homes

    About Gines Residential Care Homes

    Gines Residential Care Homes has been serving seniors in Walnut Creek since 1995, and you can see right off that it's a small place where staff know everyone by name and keep things personal, with a caregiver team of four and a care home certified for six residents at a time, so nobody feels lost in the shuffle, and folks with all sorts of needs get help that really fits their situation, whether it's just some assistance with meals, reminders to take medicine, or more hands-on support like bathing, dressing, or managing diabetes. Residents here get the benefit of a homey environment, cozy spaces, and outdoor gardens, with common areas, private bathrooms, and features like wheelchair-access showers for those who need them, and even the meals are homemade by chefs and meal planners who take care to adjust menus for medical diets, offering three hot dishes every day. The care types range from regular assisted living and memory care-including Alzheimer's programs and a secure setup to prevent wandering-to skilled nursing, board and care, hospice support, respite for short-term stays, and even a setup where those who're more independent can have just as much or as little support as they want, and that flexibility lets seniors feel settled even as their needs change. Memory care is a special focus, and staff use Alzheimer's-specific techniques, lead activities that help memory, and create a secure community for folks who may be confused or at risk of getting lost, plus they run music and animal therapy, exercises, workout sessions, craft projects, and group games to help keep bodies and minds active. Folks here have round-the-clock support, with help available for any sort of mobility, hygiene, or incontinence needs, and if there's a medical appointment or therapy session, staff can arrange rides out, help with shopping or church, or coordinate with local hospitals for special care. Amenities at Gines Residential Care Homes include reading rooms, outdoor patios, a spa, salons, movie nights, communal dining, and both social events and quiet places to relax, and you'll see fountains and tidy grounds outside, too. The staff speak both English and Filipino, and they try to build a friendly, close-knit atmosphere where seniors get to know each other, join activities if they want, or just enjoy their privacy, and everyone, from those with no memory problems to those with more serious health and memory issues, can find the right level of care. Gines has kept things personal and straightforward, sticking to the basics of good daily living assistance, nutritious meals, and careful attention to safety, with a staff available 24 hours to address any concern that comes up, all adding up to a place that suits people who want a safe, easy, neighborly spot to live out their days with dignity and comfort. If you want more info you can look at their website at www.ginescare.com, and if you're interested, Erlinda R Gines is the contact person there who knows the ins and outs of what's offered.

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