I've had my mother here for over two years and, overall, I'm very pleased: the aides and staff are caring and conscientious, the facility is clean and comfortable, activities and meals are good, and the community feels welcoming. That said, I'm deeply worried about a maintenance manager who has used threats, intimidation and apparent nepotism to silence staff - families and employees fear retaliation and some concerns get ignored. Leadership has shown compassionate, hands-on moments, but management inconsistency and dismissive responses have been troubling. I trust the frontline staff and recommend the place for care, but I strongly urge an independent investigation into the maintenance/management issues to protect residents.
Transportation services and an on-site bus (when available)
Proactive notifications to families about resident status
Maintenance responsiveness for repairs
Safe, comfortable, and secure apartments
Clean, sanitary, and well-maintained facility (reported by many)
Fresh, inviting building aesthetics and pleasant grounds
Variety of activities (bingo, exercise classes, social hour, outings)
Dining room and meals praised in many reviews
Welcoming atmosphere and supportive transition assistance
Hands-on, involved executive leadership in many accounts
Strong sense of community and resident happiness
Staff who go above and beyond and provide personal touches
Timely response to family concerns in multiple reviews
Field trips and outside entertainment (pre-COVID)
Attentive assistance with new resident move-ins and room setup
Friendly sales and administrative staff cited often
Maintenance head described as can-do and solution-oriented
Cons
Allegation of resident money being stolen
Director or management described as dismissive in some reports
Allegations of resident neglect or inattentive care
High staff turnover reported
Staff described as underpaid and under-supported
Perception of profit-driven or money-focused management
Reports of worse conditions under new management company
Claims of no on-site nurse or inconsistent clinical leadership
Concerns about inexperienced or unqualified management
Memory-care leadership described as lazy in some reviews
Activities described as nonexistent by some families
Inconsistent dining quality (from very good to terrible)
Facility upkeep inconsistent — some describe it as unkept
Serious allegations of threats, intimidation, and harassment by a maintenance manager
Fear of retaliation and reports of nepotism/management relatives
Understaffing and reports of rude or unprofessional staff
Missed medications and missed doctor appointments reported
Privacy and document handling concerns (shredding documents)
Small apartment sizes and comparatively high rent/fees
Hidden or high charges for personal services not provided
Allegation of forced resident labor and profit from resident-made goods
Poor treatment of employees noted in several reviews
Reported elevator problems and occasional operational issues
Sanitation and care complaints in some accounts
Summary review
Overall sentiment: Reviews of Siskiyou Springs Assisted Living Community are strongly mixed, with a substantial number of caregivers and family members praising the day-to-day caregivers, environment, and services — while a smaller but significant subset of reviewers raise serious operational, financial, and safety concerns. The majority of positive comments focus on frontline staff, cleanliness, a welcoming atmosphere, and the personal attention residents receive. Conversely, the negative comments cluster around management practices, staffing stability, isolated but serious allegations (theft, intimidation), and inconsistent clinical/administrative oversight. These recurring positive and negative themes produce a complex portrait: many families report excellent direct care and satisfaction, but enough alarming reports exist that prospective families should investigate further before deciding.
Care quality and staff behavior: A dominant positive thread across the reviews is the quality of hands-on caregiving. Multiple reviews highlight conscientious, caring, and attentive staff who assist with ADLs, provide proactive health support, and deliver personalized touches (helping with video chats, spoon-feeding when needed, quick responses to concerns). Families frequently praise the aides and activity staff for improving moods and providing companionship. However, other reviewers report missed medications, missed doctor appointments, inattentive or careless staff, and instances they interpret as neglect. These conflicting accounts suggest variability in day-to-day care delivery—many residents appear well cared for, but there are notable exceptions that have created serious family concern.
Management and leadership: Leadership receives polarized feedback. Numerous reviews describe an involved, compassionate executive director and hands-on management who lead by example, respond quickly to family concerns, and foster a strong sense of community. Several specific staff leaders (including an executive director and a maintenance head) are singled out for praise. At the same time, other reviews describe dismissive, unresponsive, or inexperienced managers; some reviewers say conditions worsened after a change in management company. There are multiple references to high staff turnover and to staff being underpaid or under-supported, which reviewers link to morale and consistency problems. The coexistence of glowing endorsements of particular leaders and accusations of poor, profit-driven management suggests either changes over time or substantial variability between units/shifts.
Facilities and maintenance: Many families report a clean, attractive, fresh, and inviting facility with pleasant grounds and a secure environment. Maintenance staff are praised in multiple accounts for fixing problems and being proactive about repairs. Yet, some reviewers describe the facility as poorly kept and report operational issues such as malfunctioning elevators. Most commonly, maintenance experiences are positive, but there are also serious allegations about one maintenance manager involving threats, intimidation, and harassment. These severe accusations contrast sharply with other reviews that describe the same role as competent and solution-oriented, again pointing to inconsistent experiences or personnel-related issues that may affect safety and culture.
Dining and activities: Dining receives broadly favorable mentions — several reviews call the meals very good and the dining room excellent, and families appreciate on-site social hours and a variety of activities (exercise classes, bingo, outings before COVID). Other reviewers describe the food as mediocre or terrible and say activities are sparse or nonexistent. The preponderance of positive statements about programming and outings is notable, but the negative remarks (especially when paired with reports of understaffing) indicate variability in the resident experience and possible differences by unit or time period.
Safety, financial, and ethical concerns: Some of the most serious negative reports relate to safety and financial misconduct. Specific allegations include theft of a resident's money, reports of high charges for services not delivered, shredding of documents, and a disturbing claim that residents were forced to knit items that were sold for profit. Additionally, several reviews allege threats and intimidation (attributed to a maintenance manager), nepotism, and fear of retaliation. These are not isolated criticisms of customer service — they are substantial ethical and safety concerns. While not every reviewer reports such issues, their presence in the review set elevates the importance of independent verification (incident logs, state inspection reports, and management responses) for anyone considering placement.
Patterns and contradictions: A consistent pattern is the split between praise for direct-care staff and concerns about higher-level administration and consistency. Many families explicitly say they would highly recommend the community and praise specific staff members by name; others strongly caution against the facility and report traumatizing experiences. Several reviewers note a decline after a management change, suggesting that timeline/context matters when reconciling conflicting comments. The variability could reflect differences between care units (memory care vs assisted living), shifts, or times before/after key staffing changes.
Bottom line: Siskiyou Springs shows many hallmarks of a well-run assisted living environment—compassionate caregivers, cleanliness, social programming, and a welcoming setting—with numerous families expressing high satisfaction. However, the reviews also include repeated and serious allegations related to management responsiveness, financial transparency, staffing stability, medication and clinical oversight, and even safety/harassment. These issues are serious enough that prospective residents and families should follow up with targeted questions and documentation. Important topics to verify in a tour or interview include current staffing levels and turnover rates, on-site clinical staffing (nurse availability), incident and medication error reporting procedures, handling of residents’ finances and valuables, any management changes and their dates, details on additional fees, and responses to the specific allegations (theft, coercion, threats). The mixed but detailed nature of the reviews indicates many families are very satisfied, but there are enough red flags that due diligence is warranted before deciding.
Location
About Siskiyou Springs Assisted Living Community
Siskiyou Springs Assisted Living Community sits in Yreka, California, right in the Shasta Valley and surrounded by the Siskiyou Mountains, and offers a peaceful setting with a home-like feel, and folks notice how light and open the building feels with big windows, bright spaces, and homey touches like a cozy fireplace and decorative details in the lounge. It's set up in a two-story building with seventy-two private studio and one-bedroom apartments, each with kitchenettes, private bathrooms, air conditioning, Wi-Fi, cable TV, and individual climate control, and residents can also use the telephone in their rooms. The community serves up three chef-prepared meals a day with menus that include local favorites, made-from-scratch dishes, and different diet choices like low sodium, low sugar, vegetarian, or vegan options, and residents can invite guests for meals or use private dining rooms for special occasions.
Residents can bring their dogs or cats, and the staff offers pet care services, and the outdoor grounds have pet-friendly spaces, walking paths, patios, courtyards, and gardens. Activities both onsite and offsite keep everybody busy and include trivia, Wii bowling, trips, brain fitness, group fitness, arts, movie nights in a large movie room, billiards, music, and educational events, and there's a library, arts room, spa room, and fitness room for daily use. There are devotional, religious, or spiritual activities, plus onsite and offsite services.
The assisted living and memory care communities sit on the same property but in separate, purpose-built buildings, and the memory care unit is designed with secured doors and technology like alarm bracelets to prevent residents prone to wandering or elopement from getting lost, and there are staff trained to care for residents with Alzheimer's or dementia with individualized programs and safety measures. Siskiyou Springs accepts residents who need different levels of care, from help with daily activities like bathing, dressing, transfers, medications, and reminders for grooming or bathroom use, all the way to total care, including for folks with mobility problems, incontinence, behavioral symptoms, and those at risk for wandering. Nurses, medication technicians, and staff are present 24 hours a day, and nurses (RNs/LPNs) oversee wellness and care plans, updating them as needs change, and they provide diabetic care like blood sugar checks and insulin injections, care for behavioral issues, and hospice or respite care as needed. The community has a licensed capacity of 85 residents and is licensed by the state of California (License #: 475002711).
For transportation, there's complimentary community-operated rides as well as resident parking for those who still drive. Smoking is allowed in designated outdoor areas. Residents enjoy housekeeping, laundry, linen service, and regular supervision with a 24-hour call system for safety. There's a focus on brain fitness and mental stimulation, along with special activities for memory care residents that are built around lifelong habits and interests. The dining area is bright and spacious, with chandeliers and a balcony, and the lounges and courtyards provide quiet and social spaces alike. People notice the friendly, helpful, and kind staff, as well as a safe, secure, and supportive atmosphere meant to fit many levels of care and foster a good quality of life. Siskiyou Springs is noted as a Best of Senior Living community, recognized for strong reviews from residents and families.
People often ask...
Siskiyou Springs Assisted Living Community offers competitive pricing, with rates starting at a cost of $2,150 per month.
Siskiyou Springs Assisted Living Community offers independent living, assisted living, and memory care.
There are 5 photos of Siskiyou Springs Assisted Living Community on Mirador.
Yes, Siskiyou Springs Assisted Living Community allows residents to age in place and adjust their level of care as needed.
The full address for this community is 351 Bruce St, Yreka, CA, 96097.
Yes, Siskiyou Springs Assisted Living Community offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
97
Inspections
17
Type A Citations
16
Type B Citations
6
Years of reports
19 May 2025
19 May 2025
Found that resident clothes were mixed during laundering and laundry operations were disorganized. Found memory care staffing often insufficient, with penalties issued for repeated violations; also noted concerns about meals and resident privacy.
§ 87466
§ 87464(d)
08 Apr 2025
08 Apr 2025
Identified delays in submitting incident reports and potential gaps in reporting requirements due to a computer glitch and administrative lapses. Interviewed staff and residents and reviewed records, revealing staffing shortages in December that left minimal coverage, leading to delayed assistance, frequent falls, incomplete daily care such as showering and toileting, and inconsistent meal provision.
§ 87464(d)
§ 87101(c)(3)
§ 87466
24 Apr 2025
24 Apr 2025
Identified bruising on a resident that occurred while in care. Found staffing shortages when staff called out, leading to incomplete personal care and incontinence assistance.
§ 87464(d)
§ 87411(a)
19 May 2025
19 May 2025
Investigated an allegation of neglect and identified that staff did not provide oral care every two hours, did not brush the resident’s teeth, did not reposition the resident or change bedding daily, and did not change clothing or trim toenails as needed. Identified that sheets were not changed when dirty, food from the previous day remained in the bed, and the comfort care log was not completed every two hours.
§ 87307(3)(c)
§ 87646(d)
25 Apr 2025
25 Apr 2025
Found bruising on a resident while in care and that the administrator did not submit an incident report or investigate how the bruising occurred. Also identified a repeat violation for not submitting an incident report within the last year.
§ 9058
§ 87211(a)(1)
25 Apr 2025
25 Apr 2025
Identified the specific allegation that not all residents had written admission agreements by the due date of 4-25-25. Completed by 4-11-25, the license application submitted by the new owner rectified the issue.
§ 9058
§ 87507(a)
24 Apr 2025
24 Apr 2025
Investigators found the call button pendant was not reliably accessible to the resident, sometimes on the floor or under the bed, and staff later replaced it with a wrist pendant; the call system was functional.
Rings belonging to the resident were missing and not inventoried at admission, and records showed a pain patch was administered late, contributing to withdrawal and hospice transfer.
§ 87465(a)(4)
02 Apr 2025
02 Apr 2025
Identified ongoing license transition with a receiver in charge, changes in management, and focus on staffing, resident assessments, and incident reporting.
§ 9058
29 Jan 2025
29 Jan 2025
Identified an allegation that ants were in a resident's room and on the resident's hair; observed five ants in the bed and two in the hair, and found a tuna sandwich dated 1-18-25 with a Starbucks wrapper at the bedside covered with ants. Noted deficiencies related to health and safety.
17 Jan 2025
17 Jan 2025
Identified that a staff member worked without a required transfer of criminal record clearance; a civil penalty was issued.
16 Jan 2025
16 Jan 2025
Identified safety concerns included unattended cleaning carts with several cleaning solutions and over-the-counter eye drops left in a memory care bathroom during an unannounced visit.
16 Jan 2025
16 Jan 2025
Identified that staff did not immediately inform the resident's representative about ER visits and did not ensure timely medical follow-up, contributing to significant weight loss and ongoing health concerns. Found documentation gaps and training issues, including staff working without required dementia training due to a corporate change.
§ 1569.626(a)
§ 87466
§ 87463(f)
12 Dec 2024
12 Dec 2024
Identified concerns about transitioning to a new owner/operator by the end of December, with initial system conversions already underway and noting that such transfers typically take 60 to 90 days. Involves two sites, outreach to other regional managers had not yet occurred, and an updated 309 was requested to expedite processing.
21 Oct 2024
21 Oct 2024
Identified an unannounced probation visit; COVID-19 mandates have ended and updated local and state protocols must be followed, with the stricter standard applied, and monthly infection-control training will continue; exit interview conducted.
21 Oct 2024
21 Oct 2024
Found no deficiencies; health and safety standards were met, with medications secured, food properly stored, and safety systems functioning. Disaster drills were conducted regularly, and records, postings, and background checks were up to date.
06 Aug 2024
06 Aug 2024
Found that COVID protocols previously required had been rescinded, with local/state rules now in effect. Observed three of four memory care bathrooms lacking paper towels, and staff added towels during the visit.
06 Aug 2024
06 Aug 2024
Reviewed an inspection report which identified a lack of paper towels in resident bathrooms as an issue during a visit to the facility.
12 Apr 2024
12 Apr 2024
Identified an allegation that supervision was inadequate, leading to a fall with significant injury and hospitalization. Found that the resident had unwitnessed falls prior to moving to Memory Care, the fall risk assessment was not updated per policy, and medical notes indicated a possible brain injury with no timely follow-up imaging.
25 Jun 2024
25 Jun 2024
Identified gaps in incident reporting: several falls and hospital/ER visits occurred in October 2023, but only one incident was reported for October–November 2023. Four additional hospital/ER visits had no incident reports on file, despite staff saying all reports are faxed to the licensing office.
§ 87211(a)(1)
25 Jun 2024
25 Jun 2024
Multiple falls by residents were not accurately reported to the appropriate oversight agency, with only one out of four incidents being documented as required. Additionally, hospital visits for residents were not consistently reported as required.
12 Apr 2024
12 Apr 2024
Found a lapse in having an on-site administrator, with the previous administrator leaving on 2-8-24 and no administrator present on 3-14-24. A new administrator began on 3-28-24.
12 Apr 2024
12 Apr 2024
Investigated a complaint regarding lack of supervision leading to a resident's fall and hospitalization; found insufficient evidence to confirm facility negligence in the incident.
14 Mar 2024
14 Mar 2024
Identified that no certified administrator was on site on 3-14-24, with the previous administrator having left on 2-8-24 and efforts to place a certified administrator by 3-6-24 extended to 3-13-24.
14 Mar 2024
14 Mar 2024
Found no administrator on site on 3-14-24, and the last administrator left on 2-8-24 with a request to extend to 3-13-24. Deficiencies were identified.
14 Mar 2024
14 Mar 2024
Identified deficiencies in staffing, including lack of certified administrator on site.
28 Feb 2024
28 Feb 2024
Confirmed a citation about not having a certified administrator was addressed in an informal conference; a commitment to have a certified administrator by March 6, 2024 was made.
28 Feb 2024
28 Feb 2024
Addressed citation regarding lack of certified administrator, facility on probation, potential legal action if noncompliance continues.
§ 87405(a)
15 Feb 2024
15 Feb 2024
Identified deficiencies, including the absence of an administrator, during an unannounced probation visit. Noted that COVID-19-related orders have ended, and that local and state infection-control rules must be followed.
15 Feb 2024
15 Feb 2024
Identified deficiencies in protocols for COVID handling during an inspection.
06 Dec 2023
06 Dec 2023
Found that the administrator raised her voice in front of residents. Found that shower-related concerns were unproven.
06 Dec 2023
06 Dec 2023
Confirmed that the administrator raised their voice in front of residents and substantiated the allegation. Staff are recording showers but not ensuring all residents receive them regularly. Activities are offered but residents are not required to attend.
06 Nov 2023
06 Nov 2023
Identified possible financial concerns; requested updated lease agreements and staffing updates related to vacancies.
06 Nov 2023
06 Nov 2023
Discussed financial concerns and requested updated lease agreements and staffing updates.
§ 87405(a)
02 Nov 2023
02 Nov 2023
Reviewed COVID-19 protocols and related orders; noted that prior requirements were rescinded after the state of emergency ended, ongoing monthly infection-control trainings are in place, and no deficiencies cited.
02 Nov 2023
02 Nov 2023
Conducted an unannounced visit to review COVID protocols and ensure compliance with state and local regulations. No deficiencies were found during the visit.
§ 87468.1(a)(1)
06 Oct 2023
06 Oct 2023
Found no deficiencies; safety, medication security, food storage, and emergency readiness were in good order, with quarterly disaster drills and all required background checks cleared.
06 Oct 2023
06 Oct 2023
Confirmed no health, safety, or rights violations during inspection.
20 Jul 2023
20 Jul 2023
Found no deficiencies cited; ongoing local and state COVID protocols remained in effect after the prior orders were rescinded.
20 Jul 2023
20 Jul 2023
Reviewed the facility and discussed COVID protocols with the administrator. No deficiencies were found during the visit.
16 May 2023
16 May 2023
Found that COVID-19 related orders were rescinded after the state of emergency ended, and that this care setting must follow all local and state COVID protocols, especially when exposure or a positive case is suspected; no deficiencies were cited.
16 May 2023
16 May 2023
Conducted unannounced visit, reviewed COVID protocols, discussed various topics, no deficiencies found.
16 Nov 2022
16 Nov 2022
Identified a medication error from October 2022 likely caused by a computer program issue; the resident had no ill effects, the med tech was retrained, and the computer program was corrected. Identified a medication error on 11/11/2022 and instructed the executive director to email an incident report after the home’s investigation; no deficiencies cited.
16 Nov 2022
16 Nov 2022
Found staff wore surgical masks; no deficiencies cited. Noted four memory care rooms had heating issues with portable heaters approved for one room, two residents relocated, and one room using a space heater deemed safe; training on covid protocols, wage and labor, elopement, and the delayed egress system were checked.
16 Nov 2022
16 Nov 2022
Conducted unannounced annual visit, observed staff wearing masks, inspected rooms and heating issues in memory care unit, no deficiencies cited.
16 Jun 2022
16 Jun 2022
Found that COVID-19 precautions were in place, with signage, hand sanitizers, and staff wearing N95 masks. Lockdown remained, with all residents in their rooms for meals and medications, one resident testing positive, and cleaning ongoing by staff.
16 Jun 2022
16 Jun 2022
Conducted an unannounced visit to ensure COVID-19 safety protocols were being followed, with no deficiencies observed during the inspection.
29 Apr 2022
29 Apr 2022
Found licensee agreed to comply with the stipulation and waiver and order, provide a client roster, give notice of fee increases and monitoring, post the stipulation, permit quarterly unannounced health and safety checks, report incidents promptly—including deaths, abuse, changes, and serious injuries—follow covid protocols, complete an infection control plan, and not impede investigations by CCL; CCL will continue to monitor operations.
29 Apr 2022
29 Apr 2022
Outlined stipulation and waiver and order requirements in office meeting for agreed-upon facility improvements and monitoring.
16 Mar 2022
16 Mar 2022
Found COVID-19 safety measures in place at the site, including screening of staff and visitors, masking, hand sanitizer throughout, and posted signs; residents wore masks, socialized at a distance, and appeared content. Noted six new staff and three new residents recently joined.
16 Mar 2022
16 Mar 2022
Conducted an unannounced visit to ensure compliance with health and safety protocols. No deficiencies observed during the visit.
08 Dec 2021
08 Dec 2021
Found insufficient evidence to prove failure to seek timely medical services resulting in the resident's death. Found evidence that delaying medical attention contributed to the resident's death.
08 Dec 2021
08 Dec 2021
Confirmed failure to seek timely medical attention for a resident who later passed away.
27 Oct 2021
27 Oct 2021
Found no health, safety, or personal rights violations during an unannounced on-site review, with infection-control measures compliant and no deficiencies cited.
27 Oct 2021
27 Oct 2021
Inspection found no deficiencies and facility was in substantial compliance with infection control standards.
§ 87465(a)(1)
29 Sept 2021
29 Sept 2021
Found no deficiencies after an unannounced health and safety visit, with staff in masks, residents masked and socially distanced, entrances screened and hand sanitizers available, and six new staff members in various onboarding stages; COVID-19 testing protocols and daily self-screening were completed.
29 Sept 2021
29 Sept 2021
Confirmed no deficiencies observed during the visit to ensure compliance with health and safety protocols. Residents and staff were observed following proper COVID-19 prevention measures.
25 Aug 2021
25 Aug 2021
Identified an allegation that staff did not follow mask guidance, with administration directing N95 masks while health authorities recommended surgical masks. Observed COVID-19 safety measures such as entrance screenings, hand sanitizers, and posted signs, with deficiencies cited.
§
25 Aug 2021
25 Aug 2021
Found no health, safety, or personal rights violations during an unannounced case-management health and safety visit on 08/25/2021, and no deficiencies were cited; infection-control practices were in substantial compliance.
25 Aug 2021
25 Aug 2021
Confirmed deficiencies in health and safety protocols were identified during the visit. Staff were observed not wearing required PPE at the time of inspection.
09 Jul 2021
09 Jul 2021
Investigated an incident where a resident eloped from the memory care unit through a door with a 15-second delayed egress. Found the alarm audible from the living room and confirmed the 15-second delay, and noted staff did not have pagers on them at the time, though a paging system was in use for the memory care unit.
09 Jul 2021
09 Jul 2021
Found no deficiencies after a health and safety case management visit on 7/9/21; observed comprehensive precautions, including staff wearing masks, screening of all entrants, posted hand-washing signs, available hand sanitizers, and functional safety equipment.
09 Jul 2021
09 Jul 2021
Confirmed incident of elopement from a secure area due to staff not hearing alarm.
02 Jul 2021
02 Jul 2021
Investigated an incident on 6/20/21 in the memory care unit where one resident punched another; staff intervened promptly, separated them, and the injured resident was monitored with no injuries observed. The responsible parties were notified, and the aggressor remained under close observation as this behavior was not their baseline.
02 Jul 2021
02 Jul 2021
Found no deficiencies; observed comprehensive health and safety measures, including staff wearing masks, entrance and exit screenings, posted hand-washing signs, ample hand sanitizer, and adequate food supplies, with the last fire drill conducted on 6/21/2021.
02 Jul 2021
02 Jul 2021
Conducted unannounced inspection following an incident involving physical altercation in the memory care unit. No deficiencies were observed during the visit.
25 Jun 2021
25 Jun 2021
Found residents quarantined in their rooms; area clean and unobstructed, with COVID-19 prevention signs and hand-washing reminders; staff wore N95 masks, face shields, and gloves; no deficiencies observed. Observed a PPE station with donning and doffing instructions, residents checked three times daily, staff perform pulse oximetry and temperature checks twice daily, and all staff screened upon entry and exit.
25 Jun 2021
25 Jun 2021
Investigated allegation that a resident received an extra dose of hydrocodone on 06/15/2021; the narcotics count detected the error, the PCP and family were notified, and the resident had no ill effects. No deficiencies were cited.
25 Jun 2021
25 Jun 2021
Observed a clean and well-maintained facility with staff adhering to COVID-19 safety protocols, including regular screenings and monitoring of residents.
§ 87464
17 Jun 2021
17 Jun 2021
Found the allegation that a resident did not receive prescribed Lovenox for eight days (06/09–06/15, 2021) because staff did not obtain the medication.
17 Jun 2021
17 Jun 2021
Confirmed failure to provide prescribed medication, resulting in missed doses.
12 Jun 2021
12 Jun 2021
Found the allegation that an administrator interrupted a private staff interview to inquire about it and required the employee report its content afterward, and that this administrator repeatedly discouraged cooperation with the department's investigation and threatened termination if staff cooperated, to be true.
§
§
12 Jun 2021
12 Jun 2021
Delivered an immediate exclusion order prohibiting a former administrator from working at any licensed facility, from being present or living there, and from contacting clients in residential or child care settings.
12 Jun 2021
12 Jun 2021
Confirmed Immediate Exclusion Order for individual from all facilities due to violations.
11 Jun 2021
11 Jun 2021
Found no deficiencies; residents were quarantined in their rooms, staff consistently wore PPE (N95 masks, face shields, gowns, gloves), handwashing and COVID-19 prevention signs were posted, entry screenings were conducted, and hourly checks on residents were documented.
11 Jun 2021
11 Jun 2021
Conducted an inspection of the facility and found no deficiencies in health and safety practices.
§
03 Jun 2021
03 Jun 2021
Found no deficiencies after an unannounced health and safety visit; observed adequate PPE on hand, centrally stored, and staff wearing masks, with residents checked at least twice daily and logged. Residents could wander with masks and social distancing; COVID-19 prevention and handwashing signs posted; staff breaks limited to two at a time.
03 Jun 2021
03 Jun 2021
Confirmed no deficiencies during the unannounced health and safety visit.
27 May 2021
27 May 2021
Found that an immediate exclusion order was delivered to the administrator, prohibiting a former staff member from working at, being present in, or living in any licensed care setting and from contacting clients. The staff member was terminated on 5/24/2021 and last worked on 5/18/2021.
27 May 2021
27 May 2021
Found residents quarantined in their rooms, with staff consistently wearing PPE and following safety protocols; signs for COVID-19 prevention were posted, PPE was centrally stored, breaks were limited to two staff at a time, and there were sufficient food supplies. No deficiencies were observed.
27 May 2021
27 May 2021
Conducted an unannounced health and safety visit, observed compliance with COVID-19 protocols, adequate PPE supplies, and staff following proper procedures.
24 May 2021
24 May 2021
Identified compliance concerns after a remote conference about a recent complaint and associated penalties. Discourse covered PPE use and training, reporting gaps, delays in providing requested paperwork, staffing and training, and leadership accountability, and the session was held via Teams due to COVID precautions with licensing and regulatory staff in attendance.
24 May 2021
24 May 2021
Confirmed compliance issues related to PPE use, staffing, and reporting were discussed and addressed in a recent meeting.
19 May 2021
19 May 2021
Identified that required submissions were not received by the 5/17/2021 deadline during an unannounced visit on 5/19/2021, with protective gear including an N95 mask, gown, and gloves worn. Imposed a civil penalty of $100 per day for 5/18-5/19 for the missing items.
19 May 2021
19 May 2021
Assessed fines for not completing required tasks related to employee screenings and qualifications, implementing health recommendations, and reporting requirements.
10 May 2021
10 May 2021
Identified ongoing COVID-19 precautions, staffing shortages, and the need for prompt information sharing, and reviewed referrals and follow-up items including staff schedules, start dates for additional staff to work with COVID-positive residents, arrival of infectious-control personnel, submission of required paperwork, and regular line-list updates with test results.
13 May 2021
13 May 2021
Found significant non-compliance with personnel requirements, administrator duties, and reporting requirements during the COVID-19 outbreak, including allowing an ill staff member to work and failing to monitor symptoms or notify licensing authorities.
§
§
§
§
05 May 2021
05 May 2021
Identified infection control and safety concerns related to a Covid outbreak, including signage, distancing, hand hygiene, PPE use, and activity/visitation options; described a subsequent meeting with public health staff to review cleaning supplies, testing, resident monitoring, and surveillance requirements.
13 May 2021
13 May 2021
Identified violations were found during the visit, including failure to properly address symptomatic staff and lapses in infection control measures.
10 May 2021
10 May 2021
Reviewed concerns regarding COVID-19 protocols, staffing shortages, and timely communication of information at the facility. Follow-up actions and referrals were discussed during the virtual office meeting.
07 May 2021
07 May 2021
Identified COVID-19 safety measures such as N95 use, staffing concerns, and referrals discussed during a conference call, with licensing involvement and communication with several agencies noted.
07 May 2021
07 May 2021
Discussed staff wearing N95 masks, staffing shortages, and providing prompt COVID information during the meeting. Follow-up actions include referrals to various agencies and conducting another inspection.
05 May 2021
05 May 2021
Conducted a health and safety check visit due to Covid outbreak; met with Administrator and discussed strategies for infection control, distancing, and staff PPE changes. Additional recommendations were made during an infection control meeting with public health officials.
11 Feb 2020
11 Feb 2020
Found allegations of resident needs not being met, residents being left in soiled clothing, and residents not being assisted in a timely manner were not proven to be true.
10 Feb 2020
10 Feb 2020
Confirmed no deficiencies found during recent visit by Licensing Program Analyst.
13 Nov 2019
13 Nov 2019
Confirmed the allegation of inoperable Fire Doors between specific dates.
12 Nov 2019
12 Nov 2019
Identified issues with emergency drill compliance were discussed in a meeting with facility staff. Steps were outlined to enhance staff training and ensure regular drills are conducted in the future.
§ 87705
17 Oct 2019
17 Oct 2019
Confirmed allegations regarding the elevator not working as required, while other allegations related to incontinence products and staffing levels were unsubstantiated.
