The reviews for Mesa View Retirement Home present a clearly divided picture with strong positive reports focused on personal care and atmosphere, and serious negative reports centered on management, facility upkeep, and dining. On the positive side, multiple reviewers emphasize a homelike environment and attentive staff. Specific amenities and comforts are mentioned: home-cooked meals and homemade bread (reported by some), in-room televisions with many channels, and music stations. Staff-level interactions are described as loving, supportive, and attentive; reviewers note that staff provide recovery assistance and personal attention that makes residents feel comfortable, cared for, and thankful. The owner or care staff are also described in some accounts as personally engaged (for example, asking residents about color preferences), reinforcing the impression of a family-like culture for some residents.
Counterbalancing those positive comments are several reviews alleging significant problems. Dining quality is a central point of contention: while some reviewers praise home-cooked food, others insist the facility serves canned, low-quality meals and that overall dining standards are poor. This inconsistency suggests variability in meal preparation or changes over time/staffing that prospective residents should probe. Facility maintenance and hygiene are called into question by reports of flies, which is a concrete pest/cleanliness concern. Another practical issue raised is a prolonged phone service outage (reported as more than a month), which points to problems with basic communications and possibly with management responsiveness to infrastructure problems.
Care quality itself is described very differently by different reviewers. Several testimonials portray staff as providing recovery support and affectionate care; other reviews, however, use terms like "appalling neglect" and "substandard care." These are serious and conflicting claims. The existence of both glowing and very negative care reports suggests either uneven standards across shifts or residents, or changes in management/staffing over time. The allegation that residents are being forced to double up (share rooms) indicates capacity or placement policies that some see as problematic, and can affect privacy and quality of life.
Management and leadership emerge as another recurring theme. One reviewer explicitly accuses the owner of prioritizing personal possessions (Harleys) over clients, implying a perception of poor priorities and possibly inadequate oversight. Whether or not that characterization is literal or emblematic of broader dissatisfaction, it highlights concerns about administrative priorities and transparency. When combined with the reported long phone outage and pest problems, these comments point to areas where operations and responsiveness may be lacking.
Activities and programming are mentioned as another weak area by some reviewers who say there are no activities or meaningful programs. For families and residents who value social and recreational offerings, this is a notable negative. Conversely, the family-like atmosphere and staff engagement reported by other reviewers may partly compensate for formal activities for some residents, but the absence of structured programming remains a gap highlighted in the feedback.
Overall, the sentiment is polarized: many reviews praise the staff and the homelike, caring environment, while a smaller but vocally negative set of reviews raise serious red flags about dining consistency, cleanliness (flies), communications (phone outage), forced room sharing, and management priorities. The pattern suggests that personal interactions with staff can be excellent, but systemic issues—facility maintenance, dining operations, activities, and administrative responsiveness—may be uneven. For prospective residents or families, these reviews recommend caution and targeted due diligence: verify current meal practices, pest control status, communication reliability, roommate/rooming policies, availability of activities, and ask for recent references or a tour focused on cleanliness and operational reliability. Given the mixed nature of the feedback, an in-person visit and conversations with current residents and families would be essential to determine whether Mesa View fits a particular resident's needs.
