Overall sentiment: Reviews of Delmar Nursing and Rehabilitation are strongly positive in aggregate, with frequent, specific praise for the staff, cleanliness, and rehabilitation services. The dominant themes are compassionate caregiving, strong therapy outcomes, and a clean, pleasant environment. Many families explicitly say their loved ones are ‘well cared for,’ that staff are kind and attentive, and that the facility is a clear improvement over prior experiences elsewhere.
Care quality and staff: The most consistent and emphatic praise relates to the care team. Reviewers repeatedly describe nurses, CNAs, aides, and therapists as caring, compassionate, and respectful. Multiple reviews single out specific staff members in rehabilitation (Victoria and Adam) and praise the physical therapy team for helping residents return home. Families mention excellent grooming and personal care (combed hair, matched clothes, good skin and dental care), attentive monitoring, and proactive safety measures. There are numerous reports of staff demonstrating an understanding of Alzheimer’s behavior and administering dementia-sensitive care. A large number of reviewers explicitly state they would recommend Delmar because of the staff and the quality of hands-on care.
Rehabilitation and outcomes: Rehabilitation services are highlighted as a strength. Many reviews mention effective rehab programming that enabled residents to go home, with therapists described as hardworking and focused. Rehabilitation staff are credited with not only therapy sessions but also proactive follow-up such as home-safety visits and discharge planning. This contributes to the perception of Delmar as strong for both short-term rehab stays and longer-term skilled care.
Facility, cleanliness, and atmosphere: Cleanliness is another highly consistent positive across reviews — “immaculate,” “no odors,” and “very clean” are repeated. Housekeeping and maintenance are noted as diligent, with clean private rooms and pleasant smells. The layout and remodeling are described positively by some reviewers, and small touches (bird feeders outside, music during visits, finger foods, vanilla shakes) contribute to a home-like, upbeat atmosphere. Many visitors comment that the facility does not have the typical nursing-home smell and that first impressions are welcoming.
Dining and activities: Many reviewers praise the food as nutritious, plentiful, and tailored to dietary needs, with several mentions of enjoyable menu items and improvements over time (some said food started poorly but improved). Daily activities, music, and social engagement are frequently cited as positive contributors to resident well-being. Families appreciated small, resident-focused touches like finger foods and social programming that brought smiles and improved moods.
Administration and communication: Several reviews commend the administration for kindness, responsiveness, and helpful communication channels, including apps and information boards. However, communication is uneven: while many families report good communication, a notable minority complain about difficulty contacting staff, unanswered messages, and failure to follow through with information. COVID-related visitation rules were also a source of frustration for some families, affecting their ability to visit and engage with staff.
Safety, admissions, and isolated negative incidents: While the majority of comments emphasize safe and capable care, there are some significant negative reports around admissions and operations. A few reviewers describe a chaotic admission experience — bed not delivered after hours, a patient left in a hallway without oxygen, and a sense of being rushed or forced into placement. One reviewer alleged money-driven admissions. There are isolated reports of short staffing and at least one strongly worded complaint about unprofessional, rude, or demeaning staff. These incidents appear to be exceptions rather than the norm but are important patterns to note because they involve safety, dignity, and communication.
Patterns and balance: The reviews show a clear pattern of many families experiencing very positive care, robust rehab, cleanliness, and engaged staff. The positives are repeated across many independent comments and include concrete examples of improved resident appearance and mood, successful therapy outcomes, and caring interactions. Counterbalancing this are recurring operational concerns: occasional lapses in communication, isolated but significant admission failures, COVID-restriction frustrations, and some reports of short staffing and food variability. These negatives are less numerous but sufficiently serious that prospective families should inquire specifically about admissions protocols, staffing levels, pet policies, and current visitation rules.
Conclusion and recommendations: Delmar Nursing and Rehabilitation appears to be a strong option for families seeking skilled nursing and rehabilitation, particularly when staff compassion, cleanliness, and therapy outcomes are priorities. Prospective residents and families should lean on the facility’s many strengths but also ask direct questions about admission procedures, after-hours protocols, staffing ratios, communication practices, pet policies, and how they handle visitor restrictions. Visiting in person, meeting therapists and nursing leads, and confirming how the facility manages admissions and urgent needs will help validate the overwhelmingly positive patterns seen in these reviews while mitigating the relatively infrequent but notable concerns.
