Overall sentiment across these reviews is mixed but leans positive for day-to-day resident experience while showing repeated and significant concerns around management, consistency of care, and administrative transparency. Many reviewers emphasize that individual staff members — especially certain aides, RNs, the lead sales manager, and community relations personnel — are exceptionally caring, compassionate, and effective. Those reviewers describe a safe, social, and engaging environment with strong meal programs, plentiful activities, holidays and outings, and often well-maintained grounds and rooms. Several families reported fast or smooth move-ins when staff were engaged, appreciation for transportation and integrated primary care services, and relief knowing a loved one had 24/7 coverage and was participating in social life.
However, these positive accounts sit alongside numerous reports of inconsistent care and operational problems. The dominant negative themes are management and staffing inconsistencies: promises made during sales are sometimes not kept, fees (including extra monthly charges and undisclosed move-in costs) have surprised families, and oversight appears uneven. Multiple reviews call out variable staff quality — while some caregivers are praised as outstanding, others are described as lazy, untrained for dementia care, or inattentive. That variability directly affects resident safety and dignity in some accounts: privacy concerns from staff entering rooms without notice, belongings misplaced or taken (coats, umbrellas, a watch), staff using residents’ refrigerators, and situations where residents were dressed in other residents’ clothes or had bedding that was not theirs.
Clinical and operational safety issues appear in a number of reports. Medication management problems were mentioned repeatedly: unannounced medication dispensing, long lines for meds, and disorganization around medication administration. Families also reported difficulty accessing after-hours nursing support and slow responses to urgent needs. Memory-care-specific concerns surfaced as well: several reviews noted memory-impaired residents roaming halls unsupervised, and at least one outbreak/quarantine event highlighted gaps in infection control and follow-up. There are also accounts of inadequate housekeeping or food-safety concerns (e.g., rooms left unclean after use, smelly rooms, reports of bugs in food) that contrast sharply with other reviews praising neat, orderly spaces and excellent dining.
Dining and activities are consistently among the strongest aspects when reviewers are positive. Many families rave about the chef, variety, and taste of meals — some call them the best in the area — and praise opportunities for family dining and social integration. Multiple events (holiday parties, clubs, parades, and field trips) and an active activities program contribute strongly to resident quality of life. That said, a subset of reviews note a decline in food quality during COVID-era in-room service, and a few mention specific issues (lack of fresh fruit/vegetables or isolated food-safety concerns).
Admissions and communication show a split picture. Several reviewers highlight a phenomenal lead sales manager and expedited intake process that eased transitions, even providing basic furniture in some cases. Community Relations staff and specific clinical leaders (named in reviews) were singled out as proactive problem-solvers. Conversely, a number of families reported an unprepared arrival experience, slow setup of services (e.g., shower scheduling), lack of follow-up calls after signup, and broken promises about room type and included services. There are also reports of misquoted pricing and overselling of housing/amenities, leading to financial strain and frustration for families.
Notable patterns: the facility tends to produce either very positive or very negative experiences depending on the team assigned and the unit in question. Many reviewers explicitly state "not perfect" but feel strongly that the community offers good value because of the caring staff and active lifestyle; others experienced serious lapses in cleanliness, privacy, medication handling, and responsiveness and went so far as to file complaints with regulatory authorities. COVID-era issues, including quarantines and in-room dining, affected perceptions both positively (good outbreak response in some reviews) and negatively (declines in food quality or service continuity in others).
In summary, prospective families should weigh two consistent truths from these reviews: the community can offer excellent daily living — with nourishing meals, a lively activities program, caring individual staff, and helpful clinical connections — but it also shows persistent administrative and consistency problems that can impact safety, privacy, finances, and confidence in care. If considering State Street Assisted Living, visitors should (1) tour the specific unit and meet the direct-care team who will be responsible day-to-day, (2) verify all fees and promises in writing, (3) ask specifically about medication processes, after-hours nursing, dementia training, and infection-control history, and (4) seek references from current families in the same unit. Doing that will help identify whether the particular combination of staff, management, and systems at the time of move-in will align with a family’s expectations and needs.
