Overall sentiment: Reviews of The Summit are mixed but trend positive about the facility's physical environment, activities, and many frontline staff members, while raising substantial concerns about management responsiveness, maintenance, and certain care transitions. The property is frequently described as brand-new, bright, modern, and attractive — with high ceilings, lots of windows, roomy common areas, and a spotless memory care wing. Many reviewers repeatedly praise the warm welcome, compassionate caregivers, dementia-trained CNAs, and activity staff; a number of individual employees (marketing and activity leaders and several care staff) are called out by name for exemplary service. The community offers robust programming, social engagement, and amenities consistent with independent-living expectations: movie theater, gym, hairdresser/salon, library, beauty salon, trips, entertainers, exercise classes, and an in-house therapy/physical therapy program.
Care quality and staff: A dominant positive theme is the quality of direct caregiving and activities staff. Memory care receives particularly strong endorsements — reviewers mention compassionate nursing, dementia training, engaging memory-care activities, and a well-maintained, odor-free memory wing. Multiple activity directors (including specific praise for Roxanne/Roxanne Wilson and other named employees) are credited with running meaningful programs, holiday events, veterans’ ceremonies, live bands, and frequent outings. Many families report attentive, friendly front-desk and dining staff who know residents by name and create a warm atmosphere. However, this praise is not universal: several reviews complain about inconsistent nursing performance in assisted living, medication accuracy problems that required repeated doctor visits, and a handful of reports alleging unprofessional or discriminatory behavior toward employees and a lack of care for resident well-being in some situations.
Facilities and maintenance: The Summit’s physical plant is consistently cited as a strong selling point — clean, modern apartments with balconies, useful in-unit amenities (full-sized refrigerator and microwave), included housekeeping and laundry services, and attractive dining areas. Yet several reviews raise troubling maintenance and construction issues: repeated long delays to repair balcony and roof leaks, water intrusion and saturated ceiling tiles, winter heating problems, and some comments about cheap construction details and carpeting needing cleaning. These maintenance failings are a recurring negative pattern: residents and family members describe unreturned calls, repair promises not fulfilled, and ongoing neglect in specific areas despite the facility being new.
Dining and services: Dining feedback is polarized. Many reviewers applaud delicious meals, a chef-driven kitchen, daily specials, and accommodating dietary restrictions in some cases. Families enjoy joining residents for meals and note high-quality, appealing food. Conversely, other reviewers describe the dining room as understaffed, poor service with slow meal delivery, removal of amenities (juice/coffee machines), and sharp declines in food quality. There are also complaints about differing menus across care levels and limited vegetarian/vegan choices. Overall, dining appears to vary by unit, shift, and time; while some residents experience five-star dining, others report significant dissatisfaction.
Programming and social life: Activity offerings and social engagement are frequently highlighted as major strengths. The community hosts a wide variety of programs — exercise, yoga, cooking classes, bingo, live music, lectures, field trips, and holiday events — that help residents remain active and socially connected. Reviewers repeatedly describe an engaging calendar that supports a productive lifestyle and fosters a strong resident network. Several testimonials emphasize the positive impact of activities on residents’ mood, health, and family peace of mind.
Management, communication, and transitions: A key area of concern across reviews is management responsiveness and policy around level-of-care transitions. Multiple reviewers report poor communication, marketing follow-up failures, and “ghosting” after initial evaluations. A noteworthy policy complaint is the strict separation between independent living and assisted-living facilities, which prevents residents from using certain amenities across levels and has caused at least one family to remove the community from consideration. Some families recount traumatic transitions (forced moves into memory care, apartments cleared out while rent remained paid) and describe staff indifference and perceived profit-driven motives. There are also mentions of billing disputes, unresolved overcharges, and even a state investigation in at least one report, which heightens concerns about management practices.
Safety, staffing and cost considerations: Other recurring negatives include safety incidents (theft on property cited), reports of understaffing that affect care and dining, and inconsistent nursing coverage in some reviews. Price is a frequent theme — many reviewers describe the community as pricey or high-cost; a few note affordability supports, but overall several prospective residents and families advise buyer beware and recommend carefully reviewing contracts, service level details, and staffing patterns.
Patterns and recommendations: Synthesis of the reviews suggests The Summit offers a visually appealing, activity-rich community with many committed frontline employees who create a warm, engaging environment — especially in memory care. However, prospective residents should explicitly probe management responsiveness, maintenance protocols, policies about cross-level facility use, and historical incident reports. Important topics to investigate during tours and contract discussions include: how maintenance requests are handled and tracked, timelines for repairs, communication practices, staffing ratios (particularly for dining and nursing), meal differences across care levels and dietary accommodations, procedures for transitions between levels of care, security measures, and any ongoing investigations or formal complaints. Families should ask for references from current residents in the specific unit they are considering and get written guarantees about services, repair timelines, and billing practices to reduce the risk of the negative experiences described.
Bottom line: The Summit is frequently praised for its new, attractive building, broad activities program, and many caring staff — particularly in memory care and activities leadership. At the same time, the community appears to struggle with management consistency, maintenance follow-through, occasional staffing shortages, and policies around level-of-care boundaries. These mixed signals mean The Summit could be an excellent fit for residents who prioritize modern amenities and an active social life and who experience responsive, competent staff in their unit — but cautious, thorough due diligence is advised for anyone concerned about repairs, management responsiveness, billing transparency, or potential forced transitions between care levels.
