Overall sentiment in the reviews is highly polarized, with frequent and passionate praise for the therapy/rehabilitation teams and certain front-line staff coexisting alongside multiple, serious allegations of neglect, mismanagement, and unsafe care. A substantial subset of reviewers describe excellent rehab experiences — calling the therapy team "wonderful," crediting staff with "rehab miracles," and describing attentive CNAs, nurses, and an accommodating admissions team. These reviewers commonly note a clean, well-kept facility, visible infection-control measures, plentiful activities, and strong security practices at admission.
However, an equally large and vocal group of reviews describe severe and recurring problems with basic nursing care and safety. These complaints include residents being left unattended after falls for hours, failure to lower beds or remove geri-chairs, diapers left unchanged for long periods, lack of bathing or clothing changes for days, and cases of medication errors. Several reports describe critical incidents such as head injuries requiring staples, seizures with no timely assistance, and at least one death where families report poor communication and no follow-up. Reviewers explicitly mention delayed or absent 911 calls and paramedics expressing skepticism about the facility's reports — raising serious safety and liability concerns.
A notable pattern is the contrast between the high marks for therapy/rehab services and the frequent reports of inadequate medical and custodial care. Many families report positive interactions with therapists, some CNAs, and occasionally with doctors and admissions staff, but they also note that nursing staff and administration can be inconsistent, unresponsive, or rude. Multiple reviewers described instances of dishonesty or misleading behavior — for example, being told a stay was short-term when it was converted to long-term without clear consent — and said messages were not relayed, calls not returned, or that staff denied requests for patient phone calls. Third-shift staffing problems were called out specifically (staff on phones, inattentive), which aligns with the pattern of falls and delayed responses occurring during off-hours.
Concerns about personal property and hygiene recur: several reviews cite missing or stolen belongings, meals taken while residents were asleep, and clothing disappearing. Nutrition and dining quality are mixed in the comments — activities and social programming receive praise, but the food is often described as cold, average to poor in quality, and sometimes requiring families to order outside food. While some reviewers feel confident leaving a loved one for future stays, others warn strongly to avoid the facility, to monitor visits daily, or to never leave relatives there unattended.
Management and communication are inconsistent themes. Some families praise proactive managers and an attentive admissions director who coordinate early family meetings and communicate well. Others report rude, dismissive, or unhelpful administration and a culture of blaming families or minimizing incidents. Operational complaints include poor technology, inaccurate messaging, and requirements for advance notice for visits that some find burdensome. Several reviews explicitly accuse the facility of prioritizing money over patient welfare, and some describe the overall environment as unsafe and in need of a management overhaul.
In summary, reviewers paint a facility with real strengths in rehabilitation services, certain compassionate CNAs, and moments of strong, clean, well-run care — but also with recurring, serious safety and quality failures in nursing care, communication, and property management. The most common and consequential issues involve falls with delayed response, medication and care errors, hygiene neglect, missing belongings, and poor responsiveness from night shift and some administrative staff. These patterns suggest that outcomes at this facility are highly dependent on which staff members are on duty and whether families are actively engaged and monitoring care. Prospective residents and families should weigh the strong rehab capabilities and some excellent staff against consistent reports of neglect and safety lapses; if choosing this facility, insist on clear communication plans, frequent check-ins, and documented protocols for fall response, medication administration, and personal property handling.
