Overall sentiment about Ingleside Homes Assisted Living LLC is markedly mixed, with reviewers reporting both strongly positive caregiving experiences and serious, recurring concerns about cleanliness, maintenance, and safety. A consistent positive thread is the description of many care staff as warm, kind, patient, and attentive; multiple reviews describe staff members by name (e.g., Keith and team), say residents felt like family, and recommend the facility for the individual attention provided by its relatively small size. Several families reported smooth transitions, an accommodating admissions process, access to administrators and supervisors, and helpful services such as monthly doctor visits, nurse rooms on each floor, on-site physical therapy, barbershop/hairdresser services, bus transportation, and an on-site elder law attorney. Practical benefits noted by reviewers include acceptance of Medicaid or help navigating Medicaid, a pleasant garden, and availability of single, double and studio apartments.
However, the reviews also contain a cluster of serious and recurring negative reports that cannot be ignored. Multiple reviewers allege bedbug infestations—some claim the problem has persisted for an extended period—and describe management inaction in addressing the issue. Several reviewers cited broader cleanliness and maintenance failures: broken elevators, frequently out-of-order washing machines, peeling paint, cluttered or dirty rooms, and an overall sense that the building interior is outdated and in disrepair. These physical deficiencies are linked in some accounts to safety concerns, including poor evacuation and emergency management during outages and at least one report of a resident requiring ICU care allegedly after neglect and malnutrition. Other allegations include staff theft, mistreatment, and failure to notify family members of serious incidents. Such reports indicate variability in oversight and raise concerns about consistent adherence to basic care and safety protocols.
Dining and nutrition emerge as another mixed area. Several reviewers described meals as uninspired or "crappy," with inadequate vegetarian options; others said the food was acceptable or "not the best." A few reviewers appreciated the meal service being offered, but the overall tone suggests room for improvement in menu variety, quality, and accommodation of dietary needs. Some residents or families also noted that food could be consumed in private units, which some see as convenient and others view as a potential hygiene concern.
Management and administration receive both praise and criticism. Multiple families praised an "amazing" or "very accommodating" director, reported accessible communication with administration, and experienced no pressure during the admission process. Conversely, other reviews portray administration as unresponsive when serious problems were raised—particularly regarding pest infestations, alleged theft, and maintenance breakdowns. Tour experiences were likewise inconsistent: some visitors reported welcoming, informative tours; others described distracted or delayed tours and cluttered areas observed during visits.
Taken together, these reviews indicate that resident experiences at Ingleside Homes Assisted Living can vary substantially. Many families and residents report high-quality, compassionate care, helpful staff, and useful on-site services that support daily living and health needs. At the same time, a number of reviewers reported significant and potentially hazardous problems—chiefly persistent pest issues, maintenance failures, and serious neglect allegations—that suggest inconsistent operational standards or uneven management response. Prospective residents and families should weigh the positive testimonials about staff and services against the repeated safety, cleanliness, and management concerns. If considering Ingleside, visitors should (1) ask specific, recent questions about pest control and remediation actions, (2) request a tour of multiple apartments and common areas at different times of day, (3) inquire about emergency procedures and recent power-outage responses, (4) verify staffing levels and clinical oversight, and (5) check state inspection records and any complaint history to corroborate current conditions. These steps can help discern whether the positive care experiences reported by many are consistent and whether the serious issues raised by others have been adequately addressed.
