Regency Healthcare & Rehab Center

    801 N Broom St, Wilmington, DE, 19806
    2.6 · 30 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Neglectful nursing, few compassionate staff

    I had a mixed but mostly negative experience. The activities team, rehab and a few staff were warm and engaging-family visits, bingo and some clinical care were good-but overall nursing was neglectful and rude: feeding neglect, stained/missing clothes, bedsores, suspected medication/theft issues, understaffing, unclean smells, and poor administration and empathy. I appreciate a few compassionate employees, but I cannot recommend this facility without major staffing, management and cleanliness improvements.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.60 · 30 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.1
    • Staff

      2.6
    • Meals

      2.0
    • Amenities

      1.5
    • Value

      1.5

    Location

    Map showing location of Regency Healthcare & Rehab Center

    About Regency Healthcare & Rehab Center

    Regency Healthcare & Rehab Center sits at 801 N. Broom Street in Wilmington, Delaware, and offers both nursing care and assisted living, which means folks can get help with everyday needs or more serious medical issues when they need it, and this place works with people coming right out of the hospital too, so they take care of things like wound care, tracheostomy care, post-surgery help, and other recovery needs, using medical equipment and a team of dedicated therapists in an environment that's meant to feel elegant and compassionate, which is something that can be hard to find, and while you can ask about different floor plans and payment options, there's not a lot of detailed public information about the specific rooms or what extra features they have, though it's owned by Nationwide Healthcare Services, and there are a total of 100 certified beds available if someone's looking for a spot. Now, what's important to know is that Regency Healthcare & Rehab Center has been flagged as a Special Focus Facility by the government, which means inspectors have found some serious quality problems in the past, and in the most recent reports, they've marked 27 deficiencies for issues like not following care plans, not providing proper treatment, and not having enough support for food and nutrition, and the place sees higher than average nurse turnover at 62.4% when the state average is 45.2%, plus their staff gives about 3.97 nursing hours per resident each day, which falls short of Delaware's average of 4.4 hours, so even though Regency highlights high standards and advanced rehab options with specialized care like respiratory therapy and wound management, families should be aware of these inspection findings and the ongoing efforts to improve quality in a for-profit setting.

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