Hale Ola Kino

    1314 Kalākaua Ave 2nd floor, Honolulu, HI 96826
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Reviews

    4.46·(13)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      3.7
    • Meals

      4.0
    • Amenities

      4.5
    • Value

      2.5

    Pros

    • Security and peace of mind
    • Independent apartments with kitchens
    • Meal program with self-cook option
    • Staff support for activities of daily living
    • Attentive, caring, professional staff
    • Accessible administration and social services
    • Positive family recommendations

    Cons

    • Variable staff conduct and communication
    • Inconsistent resident-care quality
    • Billing and financial-transparency concerns
    • Customer-service and administrative responsiveness issues

    Summary of reviews

    The reviews present a polarized picture of Hale Ola Kino, with distinct strengths and notable areas of concern. On the positive side, many families highlight the facility’s residential model — independent apartments with kitchens combined with optional daily meal service — as supporting autonomy while providing convenience. Several reviewers described a tangible sense of security and peace of mind associated with the site and staff presence. The availability of social services and an engaged administrator is also cited as a helpful organizational resource.

    Care and staffing impressions are mixed. Numerous accounts praise attentive, caring, and professional team members who assist with activities of daily living and provide a higher level of personal attention than some alternative settings. Conversely, other accounts express serious dissatisfaction with staff conduct and overall care quality; these criticisms point to variability in how staff interact with residents and how consistently clinical and personal-care needs are met. Together these comments suggest that the facility can deliver strong, family-pleasing care under certain staffing conditions, but that service can be uneven at times.

    Dining and daily living features attract positive comment: a structured meal program with the option to self-cook supports both convenience and resident choice. The independent-apartment layout is a strength for residents who want privacy and the ability to prepare food. Activities beyond meals are not frequently discussed in the provided summaries, aside from routine assistance with daily living tasks and the involvement of social services staff.

    Facility operations and management show both assets and areas requiring attention. Families describe helpful administrators and a social-services office that can assist with transitions and care planning. At the same time, several reviewers raised concerns about customer service responsiveness, communication from administrative staff, and billing practices — including perceptions of high cost and limited transparency around charges. These themes point to potential gaps in financial communication and consistency of front-line service.

    Notable pattern: feedback is strongly divided — many families endorse the facility and its staff, while a subset report serious dissatisfaction with customer service, care consistency, and billing. Prospective residents and families should arrange an in-person visit, ask for written details on fees and billing practices, speak directly with social services and the administrator about staffing consistency and care protocols, and request references from current residents or families to better assess operational reliability before making a placement decision.

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    Medicare Ratings

    5·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Hale Ola Kino is located at 1314 Kalākaua Ave 2nd floor, Honolulu, HI, 96826.

    About Hale Ola Kino

    Hale Ola Kino sits inside the One Kalakaua Senior Living community and has 32 beds, both private and semi-private, with private bathrooms and individually controlled air conditioning. The facility has a skilled nursing wing called Hale Ola Kino by Arcadia located on the second floor, and it's state-licensed and Medicare-certified, so it can take residents for both short-term and long-term care, with the option for direct readmission if needed as recommended by health care professionals. The staff includes nurse practitioners, professional nurses, certified nursing assistants, therapists, social workers, life enrichment coordinators, dieticians, and several specialists like podiatrists, psychologists, and dentists, and these teams make sure each resident gets care that matches their health needs and personal preferences.

    Residents can get nursing care, assisted living, memory care, independent living, home care, hospice care, and respite care, and the place provides care for Alzheimer's, dementia, and people who need rehabilitation after an injury or illness, so there's always 24-hour supervision, medication help, and health monitoring, and that keeps everyone safe and watched after, especially those in the secured memory care area. The building offers daily help with things like bathing, dressing, eating, toileting, getting up, and moving around, and there's therapy available seven days a week that covers physical, occupational, and speech needs, so this place can serve both people who are pretty independent and those who need a lot of help.

    The suites are furnished and each has a private bathroom, phone, cable TV, kitchenette, air conditioning, and high-speed internet, with daily housekeeping, emergency alert systems, and laundry or dry cleaning, plus family support and help with moving in if someone needs it, and the high staff-to-resident ratio means people see the same caregivers often. Meals come from a professional chef, served all day in the restaurant-style dining room or in a resident's room, and they can handle allergies and diabetic diets, which is helpful, and there's transportation, parking, and scheduled activities ranging from fitness classes to movie nights, music programs, and crafts, with indoor and outdoor common spaces, a pool, spa, exercise rooms, private lanais, and gardens.

    The community sits near hospitals and local businesses for convenience and offers wellness programs with daily recreational events, outings, and support for mental, social, and physical health, and they help residents and families with the documents needed for admission, including insurance cards and advanced directives. The place aims for a friendly, homey feel, and the staff works together to make sure every resident gets choices, respect, and personal attention, whether someone needs long-term support, a short recovery, skilled nursing, or help with daily living.

    People often ask...

    Hale Ola Kino offers assisted living, memory care, and skilled nursing.

    There are 21 photos of Hale Ola Kino on Mirador.

    The full address for this community is 1314 Kalākaua Ave 2nd floor, Honolulu, HI 96826.

    No, Hale Ola Kino does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Hawaii, the Department of Health's Office of Health Care Assurance licenses care facilities and publishes the statements of deficiency from its inspections.

    License numberhi-lic-4-alf
    Facility typeAssisted Living Facility
    ExpiresApril 30th, 2027

    Inspection Reports

    4

    Reports

    1

    Type A Citations

    0

    Type B Citations

    0

    Complaints

    3

    Years

    15 Jan 2026Inspection
    Found no deficiencies.
    24 Jan 2025Inspection
    Found no deficiencies. The visit occurred on January 23-24, 2025.
    10 Jan 2024Inspection
    Found no deficiencies.
    27 Jan 2023Inspection
    Investigated a failure to update a resident's service plan after a physician discontinued a fluid restriction.
    • Type A§11-90-8(a)(3)Range of services; Service plan

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Hale Ola Kino. The information above has not been verified or approved by the owner or operator. For exact information, please contact Hale Ola Kino directly. There is no cost for this service. We are compensated by the community you select.

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