The Plaza at Mililani

    95-1050 Ukuwai St, Mililani, HI, 96789
    4.7 · 15 reviews
    • Independent living
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    4.0

    Lovely facility with some drawbacks

    I toured the brand-new, beautiful, very clean facility and felt comfortable - staff, the director and tour guide were friendly, helpful and responsive, and there's an on-site emergency nurse. Memory care is on a separate secure floor and very nice; there are lots of daily activities (crafts, bingo, yoga, trivia), good common spaces, patios, a bistro and shuttle, and it's centrally located near hospitals and shopping. Rooms are homey and well-kept but often small (shared rooms are cheaper; easy to switch to a studio); in-unit kitchens, cable and call buttons are available. Meals are three times a day with popular desserts, though dinners aren't always finished and the bistro closes early - management sometimes needs prompting from families. It's private-pay only (~$5,000/month and increases with care level), has some wheelchair restrictions, and felt unaffordable/unsuitable for certain behavioral-health needs for us.

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    Amenities

    4.73 · 15 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.5
    • Meals

      3.3
    • Amenities

      4.3
    • Value

      2.8

    Location

    Map showing location of The Plaza at Mililani

    About The Plaza at Mililani

    The Plaza at Mililani sits over on Ukuwai Street in Mililani, where they've fixed up a senior living place that tries to cover a lot of ground when it comes to care, starting from independent living for folks who don't need too much help to memory care, assisted living, respite care, and even some nursing and rehab for times when someone needs a bit more support, all under what they call their Plaza Life Protocol, and you can see they've got it arranged so people can move from one kind of care to another easily if needs change. They started up back in 2010, with Lauren Choy running things, and the place fits up to 128 residents. There are private studios and shared companion suites, all with handy features like walk-in showers with grab bars, safety rails, fire-rated doors, smoke alarms, emergency nurse call systems, and sprinkler systems for safety, plus things like weekly cleaning, linen service, and cable TV thrown in so you don't have to fuss with too many chores.

    The staff stays on call around the clock and they include nurses, aides, and activity directors, with special focus and training in helping people living with Alzheimer's or dementia, offering memory care units where programs are tailored and supervised, and everything is set up to keep folks as safe, secure, and comfortable as can be, from accessible bathrooms to handrails in hallways. Everyone gets a personal care plan, so you've got help with dressing, bathing, laundry, and medication if needed, with a mix of nurses, occupational therapists, and podiatry services visiting. There's also respite care so people recovering from surgeries or injuries can stay until they've healed a bit more.

    Daily life at The Plaza at Mililani has a good variety in terms of entertainment and keeping social, since they have regular exercise programs, game rooms, a media room, a coffee bistro, a fitness and physical therapy center, and a full-service salon and barbershop with proper hair dryers and shampoo bowls. For meals, they do three a day, served in a big dining room and there's always the option to ask for special diets if needed. Folks can take part in scheduled group activities, off-site trips, educational classes, and arts and crafts, and there's always a chance to find a quiet corner in the library or enjoy a bit of computer time at the station. Residents' families can keep in touch through their communication platform, and there's even a caregiver forum for families to talk things over. If someone can't come in person, they let folks tour and do assessments through virtual visits too.

    It really looks like they paid attention to the outdoors here, with tropical landscaping, gardens, walkways, a waterfall, and sitting areas where someone can enjoy a bit of quiet or watch the sun over the mountains, and the main lobbies get plenty of natural light thanks to big windows. They've made each corner feel safe and easy to use, especially for those with mobility needs, and the place is managed by directors who keep things tidy, well maintained, and organized, while the food service manager makes sure meals run on time. The Plaza Shuttle helps with transportation to shops, medical appointments, or church, and every month, they focus on wellness with check-ins and programs meant for seniors. Residents can rent on a month-to-month basis and, while there's no information on pets or whether the parking is covered, they're careful about providing protection from discrimination, including for LGBTQ residents.

    The Plaza at Mililani tries to strike a balance between independence and support, adapting care as needed, and letting folks take life at their own pace in a pleasant, green setting that's calm and welcoming for seniors in their later years.

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