Overall sentiment across the reviews is strongly positive about the clinical care and rehabilitation outcomes at Promontory Point Rehabilitation (Idaho Falls). The most consistent praise centers on the clinical team—nurses, CNAs, and especially the physical and occupational therapists—who are repeatedly credited with helping residents regain strength, mobility, and communication abilities and meet goals to return home. Multiple reviewers described therapy progress as excellent or ahead of schedule, with some noting intensive therapy (e.g., multiple sessions per day) and a recovery-focused approach. Many reviewers singled out individual staff and roles (administrators, social worker, transportation specialist, repair staff) by name, describing them as compassionate, professional, and dedicated. Housekeeping, laundry service, and the facility’s cleanliness and aesthetics were commonly praised, as were the private, spacious rooms with private bathrooms and the friendly, home-like atmosphere.
However, recurring operational issues temper the overwhelmingly positive clinical impressions. Communication lapses are a prominent theme: families reported unanswered phone calls, lack of follow-up from staff, and at least one instance of a discharge that occurred without properly notifying family members. Occasional understaffing was reported, producing delayed help for residents. There are also serious isolated clinical-safety complaints, including inadequate monitoring of vital signs (a blood pressure cuff reportedly not inflated) and a report of a resident left in a soiled diaper early in the morning. A small number of reviewers described encounters with staff they perceived as unprofessional or unable to explain procedures, and one described a patient being left alone in a room.
Dining and food service emerge as a consistent area of concern. Several reviewers explicitly called the food terrible or noted limited choices. At least one review connected the food complaints to a kitchen remodel, with meals being prepared in a trailer during construction—an operational disruption that likely affected food quality and consistency. Activities programming was appreciated when available, but reviewers noted that group activities were limited or suspended in some periods (notably during COVID), which affected the resident experience for some families.
Taken together, the reviews paint a picture of a facility with high clinical competence and many compassionate, effective caregivers whose work leads to positive rehabilitation outcomes. The major areas requiring attention are communication and operational consistency: ensure reliable family/staff communication and follow-up, strengthen discharge notification procedures, address staffing shortfalls to prevent delayed responses, and resolve food service/kitchen issues stemming from remodeling. While most reviewers would recommend Promontory Point and attribute successful recoveries to its staff, the negative reports—particularly those describing lapses in basic patient care and discharge communication—are significant and suggest variability in day-to-day operations that the facility should monitor and correct to match the consistently high clinical praise.
