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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Spa
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.21·(19)
Overall rating
5
4
3
2
1
Care
3.8
Staff
4.1
Meals
3.5
Amenities
4.8
Value
1.0
Pros
Compassionate, friendly staff and caregivers
Regular family updates about residents’ needs and wellbeing
Responsive handling of family questions and concerns
Engaging activities, entertainment, and family events
Attractive, clean, well-maintained building and grounds
Secure courtyards, gardens, and controlled access
Spacious common areas and thoughtfully arranged rooms
Respectful, team-oriented care
Cons
Inconsistent staffing coverage and staff availability
Uneven communication and responsiveness
Variable meal quality and dining consistency
Activities not consistently adapted to residents’ mobility and engagement needs
Uneven alignment between memory-care needs and programming or support
Summary of reviews
Families’ experiences at The Pavilion at El Dorado Hills vary, with many describing warm, attentive care and a welcoming environment, while others raise concerns about staffing, communication, and how well programming meets memory-care needs. Positive accounts emphasize respectful treatment, caregivers’ patience, and staff members who know residents and keep families informed. Some families also describe managers as accessible and responsive when concerns arise. In contrast, other accounts describe difficulty reaching staff or obtaining timely communication, often alongside concerns about limited staffing. One family also raised concerns about staff preparedness and supervision, including a resident-to-resident safety incident; this is an individual account, and other reviews do not describe the same experience.
Dining feedback is mixed. Some families say residents enjoy the meals, including warm and appealing food, while other accounts describe inconsistent meal quality. Activity feedback is similarly divided: several reviews praise frequent events, live entertainment, classes, outings, and opportunities for family participation. A visitor, however, felt that activities were not consistently suited to residents with limited mobility or those who needed more direct social engagement. These differences suggest that residents’ experiences may depend on their individual needs and the activities available to them.
The physical setting is a consistent strength in positive reviews. Visitors describe a clean, attractive, thoughtfully decorated community with spacious common areas, secure outdoor courtyards, and garden spaces. The layout and controlled access were viewed favorably by one touring visitor. One family friend also raised concerns about room upkeep, personal grooming, and handling of laundry and belongings; these concerns are not repeated across the reviews.
Overall, the reviews portray a community with appealing surroundings, caring staff, and an active social program, alongside reported variability in staffing availability, communication, dining, and the tailoring of memory-care support. Prospective residents and families may wish to ask about staffing patterns, how activities are adapted for differing abilities, meal options, and the process for communicating and resolving concerns. A tour and direct discussion of a prospective resident’s specific care needs may help clarify whether the community is a suitable fit.
Reviews written on Mirador
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Location
The Pavilion at El Dorado Hills is located at 2288 Francisco Dr, El Dorado Hills, CA, 95762.
About The Pavilion at El Dorado Hills
The Pavilion at El Dorado Hills sits as part of the Frontier Management network, with over 100 communities in almost 20 states, and serves seniors with both assisted living and memory care. You'll find a team of trained and friendly staff who help residents feel at home, and the nursing and wellness workers check on health day and night. There are plenty of bright socializing areas inside, and the outdoor spaces let people relax and enjoy fresh air. Rooms come in different styles, with private suites and options for shared baths. The housekeeping team takes care of daily chores, which lets residents focus on hobbies, social activities, or just relaxing. The Pavilion puts a strong focus on safety and independence, so there's a 24/7 emergency call system and help with bathing, grooming, dressing, or taking medicine. Meals are nutritious and staff remind and assist residents at mealtimes as needed.
Structured programs help residents build friendships and find ways to enjoy their days. You'll see a variety of activities, both inside and out, with a schedule full of social, educational, and entertaining options, as well as offsite trips. The life engagement programs encourage people to keep up with interests and try new things, focusing on cognitive, creative, and motor skills, and there are exercise groups for staying active. For spiritual wellness, religious services take place in-house. Onsite beautician services give residents a chance to look and feel their best.
The Pavilion at El Dorado Hills offers specialized memory care with a secure setting for those who live with Alzheimer's or dementia, and the care team makes personalized plans to help each person stay engaged. Memory care residents get access to staff who know how to support their needs, with activities meant to stimulate the mind and encourage social activity. The focus always aims to help residents feel connected, safe, and as independent as possible, guided by their F.A.I.T.H.E. values-Fun, Attitude, Integrity, Teamwork, Honesty, and Effort-which shape everything the staff does. There are wellness and recreational areas set up around the campus to help everyone stay engaged no matter what they're able to do, and the community works to support social, spiritual, mental, and physical well-being.
The Pavilion uses several digital and Meta ecosystem features, like Meta AI, activity logs, privacy and consumer health privacy options, and access to products such as Ray-Ban Meta and Meta Quest, plus platform support for content creation, health privacy, and digital communication through Facebook, Messenger, and Instagram. Tools like Meta Pay and the Meta Store cooperate with the community's broader push to stay connected and current. While there isn't much public information available about its main features, the Pavilion does focus on personal care, health monitoring, and a vibrant, safe place for seniors, especially those with memory needs, to live as well as they can every day.
Frontier Management is a leading senior living provider in the United States, operating over 120 communities across 19 states. Headquartered in Durham, Oregon, Frontier offers a range of senior living options, including independent living, assisted living, and memory care. Founded in 2000, Frontier has grown significantly and has been recognized for its excellence in senior care, earning multiple prestigious industry awards.
One of Frontier's hallmark programs is the Spark program, rooted in Montessori-style practices, which promotes purpose and engagement among residents. Initially designed for memory care, this program has been expanded to other types of care within Frontier's communities. The Spark program empowers residents to have an active role in their community, enhancing their daily lives through meaningful activities.
Frontier is also known for its dedication to resident health and well-being. Their communities offer comprehensive services tailored to individual needs, including customized healthcare plans through the Frontier Advantage Network, which aims to extend residents' stay by keeping them healthier for longer periods.
The company has undergone significant changes and growth in recent years, including a rebranding effort to refresh its image and enhance its services. Frontier's communities are spread across various states including Arizona, California, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Louisiana, Massachusetts, Mississippi, Missouri, Montana, Nebraska, Nevada, Oregon, Tennessee, Texas, Utah, Washington, and Wisconsin.
Frontier Management's commitment to quality care, innovative programs, and extensive service options makes it a prominent name in senior living, continually striving to meet the evolving needs of its residents.
People often ask...
The Pavilion at El Dorado Hills offers competitive pricing, with rates starting at a cost of $4,075 per month.
The Pavilion at El Dorado Hills offers assisted living and memory care.
There are 39 photos of The Pavilion at El Dorado Hills on Mirador.
The full address for this community is 2288 Francisco Dr, El Dorado Hills, CA 95762.
No, The Pavilion at El Dorado Hills does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated a complaint and found two deficiencies: not maintained in good repair and medications not administered as prescribed.
Type ACCR 87465(c)(2)Incidental Medical and Dental Care
Type BCCR 87303(a)Maintenance and Operation
07 Oct 2026Complaint
07 Oct 2026Complaint
Investigated the allegation of resident injury due to staff neglect and determined no violations were found.
10 Sept 2026Complaint
10 Sept 2026Complaint
Investigated the complaint and found the allegations to be unsubstantiated.
10 Sept 2026Complaint
10 Sept 2026Complaint
Investigated the scabies-related allegation and found no deficiencies.
25 Aug 2026Complaint
25 Aug 2026Complaint
Investigated a complaint and found that poisonous chemicals were not kept inaccessible to a resident in care, with an insect killer left in a resident's room and ant bait stations accessible to a resident with dementia.
CCR 87309(a)(1)Storage Space and Access
25 Aug 2026Complaint
25 Aug 2026Complaint
Investigated and found live and dead ants on residents’ bedding, disposable bed pads, clothing, and a resident’s brief, resulting in deficiencies cited.
CCR 87309(3)(c)Storage Space and Access
CCR 87468.1(a)(2)Personal Rights of Residents in All Facilities
11 Aug 2026Complaint
11 Aug 2026Complaint
Investigated and found deficiencies in resident care and monitoring, including failure to observe changes in condition and provide timely toileting and hygiene care.
CCR 874661Observation of the Resident
CCR 87208(a)Plan of Operation
06 Jul 2026Complaint
06 Jul 2026Complaint
Investigated an allegation that staff blocked an exterior exit door; observed a portable door reinforcement bar jamming the exterior exit door, creating exit obstruction and risk.
CCR 87307(d)(6)Personal Accommodations and Services (d)(6)
28 Apr 2026Complaint
28 Apr 2026Complaint
Investigated an allegation that a resident sustained pressure injuries due to staff neglect. Found insufficient evidence that staff actions caused or worsened the injuries.
23 Feb 2026Complaint
23 Feb 2026Complaint
Investigated the allegation that residents sustained injuries due to staff neglect; findings showed care aligned with documented needs, staff notified responsible parties for incidents, and infection control procedures were followed.
24 Nov 2025Complaint
24 Nov 2025Complaint
Found staff provided adequate supervision and care. The allegations about hygiene care, activities, laundry services, and cleanliness were unfounded.
24 Nov 2025Inspection
24 Nov 2025Inspection
Observed that one resident had a confirmed scabies case and two others were treated as a precaution; a staff member was out due to suspected scabies, not confirmed. Public health guidance was sought and no deficiencies were cited.
24 Nov 2025Complaint
24 Nov 2025Complaint
Found that the allegations of questionable death and multiple care deficiencies were unfounded.
24 Nov 2025Complaint
24 Nov 2025Complaint
Investigated six allegations and found them unfounded; interviews and site observations showed staff treated residents with dignity, provided needed care, and did not engage in inappropriate behavior. No evidence of injuries, restraints, neglect, improper training, or lack of feeding assistance was found.
03 Nov 2025Inspection
03 Nov 2025Inspection
Found the site compliant with pre-licensing requirements and ready for licensure. The administrator held a current certificate and safety systems and overall standards appeared satisfactory.
22 Oct 2025Inspection
22 Oct 2025Inspection
Identified a change in ownership process and verification of applicant and administrator via COMP II.
08 Sept 2025Complaint
08 Sept 2025Complaint
Investigated allegations about resident care, room cleanliness, bedding, hygiene, and laundry, and about odor, lack of first aid after a fall, and reporting requirements; found the care-related allegations unfounded and the odor and first aid/reporting concerns unfounded.
04 Sept 2025Complaint
04 Sept 2025Complaint
Identified issues with resident medical records and medications, improper incident reporting, and supervision gaps that led to resident elopement, along with safety and repair concerns.
Type A87411(a)
04 Sept 2025Inspection
04 Sept 2025Inspection
Observed no deficiencies during an unannounced visit.
26 Aug 2025Complaint
26 Aug 2025Complaint
Investigated allegations that the facility had an ant problem and that staff did not meet residents’ needs, treated residents with dignity, or spoke inappropriately; findings showed insufficient evidence to support these claims.
15 Jul 2025Inspection
15 Jul 2025Inspection
Identified deficiencies related to medication management, resident records, reporting requirements, and a non-functional call system during a case management follow-up.
Type A87465(c)(2)
Type A87506(b)
Type A87211(a)(1)
Type B87303(i)(1)
18 Jun 2025Complaint
18 Jun 2025Complaint
Identified that the allegation that residents posed a risk was unfounded, and the allegations of an unsafe environment, doors not in good repair, inadequate supplies, and poor cleanliness were unfounded. Interviews and observations indicated needs were met and residents felt safe.
29 Apr 2025Inspection
29 Apr 2025Inspection
Observed that all resident and staff files contained the required paperwork, and the medication area was locked and inaccessible to residents. Detectors were operational, water temperature was compliant, and no health or safety violations were observed.
14 May 2024Inspection
14 May 2024Inspection
Observed no health or safety violations and safety systems appeared to be in place. Detectors and fire safety equipment were functioning during the visit.
04 Jan 2024Complaint
04 Jan 2024Complaint
Identified lack of supervision that allowed a memory care resident to elope from the premises; the resident was found down the street and returned unharmed.
Type A87705(c)(4)
26 Jun 2023Complaint
26 Jun 2023Complaint
Investigated allegations that staff failed to treat residents with dignity and respect and that staff handled residents roughly; found evidence supporting the dignity and respect issue and no evidence of rough handling.
Type A87468.1(a)(1)
26 Jun 2023Complaint
26 Jun 2023Complaint
Investigated two complaints about medications and rough handling; found no evidence to support either allegation.
01 May 2023Inspection
01 May 2023Inspection
Observed no health or safety violations and no deficiencies cited; resident and staff records were complete, and safety measures such as temperature control, emergency supplies, and postings were in order.
05 Oct 2022Complaint
05 Oct 2022Complaint
Investigated allegations that residents weren't showered timely, were kept in soiled clothing, and staff were not assisting promptly due to staffing shortages. Found no preponderance of evidence to support these alleged violations.
11 May 2022Inspection
11 May 2022Inspection
Conducted an unannounced annual visit and observed infection-control measures and PPE use.
04 May 2022Inspection
04 May 2022Inspection
Found that all staff and others requiring caregiver background checks had received criminal record clearances, and no deficiencies or violations were observed.
16 Nov 2021Complaint
16 Nov 2021Complaint
Found no evidence to support the allegation that staff did not assist with cleaning the resident's room or with hygiene; the room was clean after cleaning. Found insufficient information to determine the remaining issues, including the status of hearing aids, adherence to the admission agreement and care plan, and informing the resident's representative about policy changes.
05 Aug 2021Complaint
05 Aug 2021Complaint
Found the allegations of lack of supervision, record keeping, medication administration, medication destruction, and inadequate staffing to be unsubstantiated after an unannounced visit.
02 Jun 2021Complaint
02 Jun 2021Complaint
Investigated allegations that the kitchen was not clean and that roaches were present. Inspectors found no evidence to support these claims.
19 May 2021Inspection
19 May 2021Inspection
Observed no health, safety, or personal rights violations. Found infection control measures in place.
22 Mar 2021Complaint
22 Mar 2021Complaint
Found three specific allegations—unexplained weight loss, untimely medication administration, and understaffing—unsubstantiated.
19 Feb 2020Inspection
19 Feb 2020Inspection
Inspection found no deficiencies during the visit and indicated that measures are in place to prevent elopements at the facility.
31 Jan 2020Inspection
31 Jan 2020Inspection
Case management visit regarding closure for a background check with specific requirements not met; individual not permitted on premises or to have client contact without criminal record clearance.
17 Dec 2019Complaint
17 Dec 2019Complaint
Confirmed staff failed to properly safeguard residents belongings.
06 Dec 2019Inspection
06 Dec 2019Inspection
Case closed due to failure to provide all necessary information for a background check. Individual prohibited from contact with clients without criminal record clearance.
18 Nov 2019Inspection
18 Nov 2019Inspection
Medication error involving two medications, cholesterol and antidepressant, by staff member, with no adverse effects on resident.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of The Pavilion at El Dorado Hills. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Pavilion at El Dorado Hills directly. There is no cost for this service. We are compensated by the community you select.
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