Overall sentiment in the reviews is strongly mixed: many reviewers describe Valley View Nursing and Rehab as a compassionate, effective facility with standout therapy and social services, while a substantial number of reviews raise serious safety, clinical, and operational concerns. Positive feedback repeatedly highlights warm, caring staff (nurses, CNAs, social workers), a strong rehabilitation department that achieves demonstrable progress, engaging activities and entertainment, accessible and spacious resident rooms, and generally clean and pleasant common areas. Several families specifically praised admissions and business office personnel, maintenance, hospice support, and dementia care. Dining is often described positively for taste and variety, and many residents and families characterize the facility as providing a family-like atmosphere and personalized attention.
However, a consistent and significant minority of reviews describe concerning lapses in clinical care and facility management. The most serious complaints include alleged neglect (unresponsive staff, delayed care), inadequate wound care resulting in stage 3 pressure injuries or worsening diabetic ulcers, and failures to follow basic care protocols such as turning/repositioning every two hours. There are multiple reports of delays obtaining critical equipment (wheelchairs, air mattresses), and at least one report of a bed being unplugged—events that families say contributed to deterioration and even death in extreme cases. Medication management problems surface repeatedly: delayed or missing medication orders, dosage errors, pain medication not administered in a timely manner, and at least one report of discharge with only a short course of critical medication (seizure meds) and no refills.
Staffing and communication present a mixed picture. Many reviewers single out individual nurses, CNAs, social workers, and therapists as attentive, knowledgeable, and compassionate — naming staff and describing strong interpersonal care. At the same time, others describe poor communication, misrepresentation by staff or administration, and inconsistent follow-through. Several critiques point to agency or temporary nurses introducing coordination hiccups and inconsistency in care. Some families report difficulty obtaining timely physician assessment (doctors rarely rounding or delays in seeing a real doctor), while others praise specific physicians and hospice nurses. There are also troubling reports of administrative behavior perceived as manipulative, including denial of access to residents and trespass issues — indicating problems with transparency and family involvement in certain cases.
Facility and environment observations are likewise mixed. Common areas and many rooms are described as spotless and well-maintained; the building offers spacious, wheelchair-accessible rooms and some apartment-style units with kitchenettes. Activities are frequent and varied (bingo, performers, grand piano, movie nights), and transportation to shopping and appointments is appreciated. Conversely, several reviews document poor room-level housekeeping (spills and crumbs left on floors for days, dirty trays, soiled bedding and clothing, incontinence issues not addressed promptly), suggesting variability in housekeeping standards between units or shifts. Reviewers also note the building is not particularly modern, and some find the cost high even if many consider it good value for the level of service they experienced.
Dining receives both praise and criticism: many residents and families call the food "amazing" or "delicious," while others report frequent problems with cold meals, missing silverware or condiments, and inconsistent meal service. Therapy and rehab are consistently highlighted as strengths — multiple reviewers describe personalized rehabilitation plans, significant functional improvement, and a top-tier therapy department.
Taken together, the reviews portray a facility with real strengths — compassionate staff members, strong therapy outcomes, active programming, and many satisfied residents and families — but also important risks and variability in quality. The negative reports are not limited to minor inconveniences; they include clinically significant issues (pressure wounds, medication lapses, neglect allegations) that warrant careful vetting by prospective residents and families. Patterns suggest that quality may depend heavily on specific units, shifts, and individual staff members, and that agency nurse usage and communication breakdowns contribute to inconsistency.
For anyone considering Valley View Nursing and Rehab, it would be prudent to: (1) inquire about the facility’s wound-care protocols, turning schedules, and equipment procurement timelines; (2) ask how often regular physicians round and how after-hours medical needs are handled; (3) request recent state inspection reports and any corrective action plans, especially if concerns predate COVID; (4) learn how the facility manages agency staff and ensures continuity of care; (5) tour multiple units at different times of day to observe cleanliness, meal service, and staff-resident interactions; and (6) establish an on-site family advocate or clear communication plan to monitor medication orders and care-plan follow-through. These steps can help families balance the facility’s notable strengths against the significant adverse reports present in the reviews.
