The reviews for Ashley Manor Memory Care are strongly polarized, with two distinct patterns emerging. On the positive side, many reviewers single out the direct care staff and nurses as compassionate, loving, and attentive. Several families reported one-on-one care, kindness and respect, and staff who stayed by a resident's side and went above and beyond typical duties. Some reviewers described the facility as very clean and benefited from a small size that allowed more personal attention. A few families also noted that administrators and supervisors were personally present at end-of-life, and that management had been receptive to feedback or was making improvements.
Conversely, a number of serious and recurring negative issues are reported. Understaffing and communication failures are central complaints: families reported difficulty contacting management, house manager turnover (reported as more than ten changes by one reviewer), and staff/management not notifying families about resident falls. There are alarming accounts of neglect—residents left on couches for months, found lying on the floor, left in wet or dirty clothes, not washed for extended periods, wounds not being cared for, and severe malnutrition that in at least one account progressed to hospice and death. Reviewers also described advertised activities that were not actually provided and insufficient assistance with eating and drinking. Some reviews allege that medications were being used to manage behaviors rather than providing appropriate therapeutic supports.
Safety and consistency are major themes. Reports of falls not being communicated and of residents being left unattended indicate lapses in safety protocols. The frequent turnover in house managers and difficulty reaching management contribute to a perception of instability and poor oversight. There is a pattern of inconsistent care quality: while direct caregivers are often praised, systemic issues—staffing levels, supervisory follow-through, and maintenance of basic care standards—appear to cause significant variability in resident outcomes.
Dining and amenities draw mixed feedback: several reviewers said the food was not good, and at least one family reported the facility failed to provide basic assistance with feeding and hydration, contributing to malnutrition. Minor operational complaints (for example, a broken coffee pot for two months) reinforce the sense that some aspects of daily life and facility upkeep may be overlooked when staffing and management resources are strained.
Overall sentiment: the facility appears to offer strong, compassionate hands-on care from many direct caregivers, but suffers from management, staffing, and oversight problems that have, in multiple accounts, resulted in serious neglect and harm. The reviews suggest that experiences can vary widely depending on staffing, shift, and which managers are in place. Prospective families should treat the facility as high-risk/high-variance: it may provide excellent personalized care in some cases, but there are documented instances of dangerous failures.
If considering Ashley Manor, families should ask specific, concrete questions during tours and interviews: current staffing ratios for memory care, protocols for fall notification and incident reporting, bathing and hygiene schedules, wound care policies, how feeding assistance and weight monitoring are handled, turnover history for leadership, recent state inspection reports, and examples of how the facility has addressed past complaints. Verify references from recent residents' families and request evidence of corrective actions for the most serious issues (neglect, malnutrition, wound care). Given the reported monthly cost (one reviewer cited $5,100/month), these operational and safety assurances should be clarified and documented before moving a loved one in.
