Overall sentiment across the reviews is mixed but leans positive with strong, recurring praise for the on-the-ground caregiving staff and the physical environment. Many reviewers emphasize that day-to-day caregivers are compassionate, attentive, gentle and go above and beyond; several accounts specifically note professionalism around medication timing, kindness to families, sympathy during loss, and a ‘‘felt like family’’ atmosphere. The facility itself is consistently described as beautiful, new or recently updated, immaculately clean, secure, and well appointed with amenities like a salon, chapel, gym/rec room, and comfortable rooms. Multiple reviewers call out a strong sense of community, well-run memory care or life-enrichment programs, engaging activities (including outings and live entertainment), and good collaboration with hospice and home-health providers. Several families reported smooth move-ins, correct billing/insurance set-up, and front-desk staff who are welcoming and helpful.
However, an important and repeated negative theme centers on staffing levels, turnover and management inconsistencies. Numerous reviews describe high staff turnover, short-staffed shifts, and floor staff feeling under-supported by management. These staffing issues manifest as long waits for assistance, tasks not being completed reliably, poor phone responsiveness, and some reports of misplaced medications or accountability gaps. While many individual caregivers are praised, reviewers frequently say those caregivers are stretched thin or that new management decisions have harmed staff morale. A number of reviewers explicitly link declining care or service quality to leadership change or corporate decisions, noting cuts to hours, rent increases, and a perceived focus on money over resident needs.
Dining and food quality show a split picture: many reviewers rave about excellent meals, specific dishes (roasts), and accommodating staff providing extra meals to visiting families, while others strongly criticize the food as frozen, instant, or generally poor. This suggests variability over time, by meal or by unit, or marked differences in individual experiences. Activities and programming are generally praised, with several mentions of thoughtful memory-care activities, outings (e.g., group restaurant trips), and meaningful social events that contribute to residents’ happiness and engagement.
Management and leadership perceptions are mixed and appear to influence overall impressions strongly. Several reviewers compliment new ownership and proactive leadership, crediting improvements in meals, staff happiness and quality of care. Conversely, a substantial portion of reviews point to inconsistent administration, poor communication from managers, an absent CEO, or management who appear to prioritize pleasing corporate leadership over residents. A handful of reviews raise serious concerns — including safety or abuse allegations and medication-accountability problems — though these appear to be isolated reports among many positive accounts. COVID-era visitation restrictions and an outbreak were also mentioned as a negative experience by some families, though this aligns with broader industry-wide challenges.
In summary, Table Rock Senior Living at Paramount (Veranda) is frequently praised for its compassionate caregiving staff, attractive and clean facility, active programming and strong community feel. These strengths make it a highly recommended option in many reviewers’ eyes. Nevertheless, repeated and consistent concerns about staff turnover, understaffing, poor communication, and management instability are significant and recurring themes that have led some families to be dissatisfied or to move residents out. Prospective families should weigh the consistently reported strengths of the staff and physical environment against the reported operational and leadership inconsistencies, verify current staffing levels and management stability during tours, and ask specific questions about dining, medication procedures, and how the community addresses staffing lapses and family communications.
