Aspen Park of Cascadia

    420 Rowe St, Moscow, ID, 83843
    3.0 · 12 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Caring staff, alarming leadership failures

    I had a deeply mixed experience at Aspen. Many caregivers and therapists were kind, professional, and provided remarkable, attentive care with good food and engaging activities. But management felt uncaring and untrustworthy - I saw CNAs treated poorly, staff pressured to work while sick, discriminatory/racist behavior, and lies to residents and employees. There were troubling safety and hygiene lapses (missing walker, empty oxygen tank, overpowering urine odor/poor ventilation) that left me disappointed and uneasy; I can't fully trust the facility until leadership fixes these issues.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.00 · 12 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      2.8
    • Meals

      4.0
    • Amenities

      3.0
    • Value

      1.0

    Pros

    • Friendly and caring direct-care staff
    • Quick/attentive response to care needs
    • Good dining/food
    • Engaging activities and social programming (bingo popular)
    • Knowledgeable and helpful physical therapists
    • Professional and compassionate caregivers
    • Residents and families felt supported during difficult times
    • Home-like environment reported by some
    • Repeat residents/return stays and recommendations

    Cons

    • Allegations of discrimination based on political or religious beliefs
    • Reports of racist or hostile environment
    • Workplace harassment and sexual harassment claims
    • Mistreatment and poor treatment of employees (CNAs)
    • Staffing and management problems (poor/unprofessional management)
    • Allegations of neglect and lapses in resident safety/care
    • Specific safety incidents (missing walker, empty oxygen tank)
    • Staff forced to work while ill
    • Facility cleanliness and ventilation issues (strong urine odor)
    • Accusations of dishonesty toward residents and staff
    • Perception of money-focused or untrustworthy administration
    • Polarized overall impressions producing inconsistent care experiences

    Summary review

    The reviews for Aspen Park of Cascadia present a strongly polarized picture: several reviewers describe warm, competent, and compassionate direct-care staff, effective therapy services, enjoyable activities, and good food, while numerous other reviews raise serious concerns about management, workplace culture, safety, and discrimination. The positive accounts emphasize attentive caregivers, helpful and knowledgeable physical therapists, engaging activities (bingo frequently mentioned), and a supportive environment for families during difficult times. Multiple writers reported a second stay or would recommend the community, calling out professionalism and gratitude for individual caregivers and teams who provided remarkable care.

    However, a substantial portion of the feedback contains severe allegations that materially affect the facility’s perceived quality and safety. Several reviews claim discriminatory behavior and harassment — including political and religious discrimination, racist environment allegations, workplace harassment, and even sexual harassment — and assert that management has been uncaring or failed to address these issues. There are consistent complaints about poor management and unprofessional conduct, with specific notes that CNAs and other staff are mistreated, pressured to work while ill, or otherwise not supported. These reports create a recurring theme of a troubled workplace culture that reviewers say can translate into compromised resident care.

    Safety- and care-related lapses are another recurring concern. Multiple summaries mention neglectful situations or direct safety risks: a missing walker, an empty oxygen tank, and general statements that residents suffered due to poor care. Reviewers also reported instances of dishonesty — lying to residents and employees — and an impression that administration is primarily money-focused and untrustworthy. Those comments, together with reports of staff shortages or poor oversight, suggest inconsistent execution of care protocols and variable reliability in daily operations.

    Facility conditions were noted in both positive and negative terms. While some reviewers appreciated a home-like atmosphere and engaging programming, others flagged problems with cleanliness and infrastructure, specifically poor ventilation and an overpowering urine odor in the halls. These environmental issues can significantly affect resident comfort and are often cited alongside concerns about staffing and hygiene standards.

    Taken together, the reviews indicate a split experience: on the one hand, many frontline caregivers and therapy staff receive high praise for compassion, responsiveness, and skill; on the other hand, systemic problems tied to management, workplace culture, discrimination, safety lapses, and facility maintenance lead to serious negative impressions for a number of reviewers. For prospective residents and families this means evaluating both the strengths (staff who provide attentive care, good food, and meaningful activities) and the risks (claims of discrimination, safety incidents, management failures, and cleanliness problems). If considering Aspen Park of Cascadia, visitors should speak directly with current residents and families, request documentation of staffing and safety practices, tour multiple parts of the building to assess cleanliness and odor, and ask management how they handle reported incidents of harassment, discrimination, and staff misconduct. Follow-up questions about infection-control policies, emergency oxygen/device checks, and staff sick-leave practices would help clarify whether the serious negative reports reflect isolated incidents or broader, ongoing issues.

    Location

    Map showing location of Aspen Park of Cascadia

    About Aspen Park of Cascadia

    Aspen Park of Cascadia sits at 420 Rowe St in Moscow, Idaho, and offers skilled nursing care as well as short-term rehabilitation and long-term care in a facility with both private and semi-private rooms, which means some folks get their own room, while others share. The staff includes nurses, doctors, nutritionists, dietitians, medical specialists, and social workers, who all work together to help residents with health, wellness, and day-to-day needs, though the nurse turnover rate is 56.1% and every resident averages about 3.41 hours with nurses daily, and the center's certified for 70 beds. Aspen Park of Cascadia operates as a for-profit limited liability company under the Cascadia Healthcare group, with ownership ties through Cascadia Healthcare LLC, Cascadia Idaho Operations LLC, and individuals like Warren Bodily and Owen Hammond, and it's also tied to Kindred Healthcare.

    The facility focuses on tailoring care plans for each person, offering services that include speech, physical, and occupational therapy along with patient-centered rehabilitation, and folks pick from several care types designed for their health and independence, with activities for spiritual, social, and recreational needs, like spiritual enhancement and outdoor recreation. They offer on-site podiatry, counseling, money management, and transportation, aiming to help residents in practical ways. Aspen Park of Cascadia's staff honors resident rights, which includes letting people self-administer drugs when safe and respecting treatment wishes, while dietary and pharmacy services handle food and medicine needs. Nurses and staff support resident dignity and independence within a safe place, and the facility's been accredited by the Joint Commission, which means they follow certain health and safety standards.

    The center does have some history with infection-related deficiencies and violations of federal standards around protecting residents from infections, which has been documented in inspection reports, so those thinking about care options might want to consider that. Still, Aspen Park of Cascadia makes sure to have clear resident assessments and care planning procedures so residents' needs and preferences get considered and planned for. They've got some unique touches and specialized features for resident comfort, offering amenities tailored to promote well-being and different activities every day, and the staff speaks English. They provide transitional care for those moving from hospital to home, and long-term care services cover health, social, and spiritual support.

    Aspen Park of Cascadia isn't taking new patients at this time. The facility does offer both direct and outpatient therapy services, handles privacy with a posted notice, and has a code of conduct for staff and residents. There's no fax number or office hours given. The nurse team provides 24-hour care, and all services are centered on helping each person reach their goals in their own way, in an environment meant to support both comfort and medical needs.

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