Overall sentiment in these reviews is mixed but centers strongly on the quality and compassion of direct caregiving staff contrasted with operational and facility-level concerns. Multiple reviewers praise the caregivers by name, describe staff as loving, respectful and caring, and emphasize individualized, one-on-one attention. Several comments highlight exceptional employees (Crystal is singled out) who routinely go above and beyond, including working extra hours to cover absences. For families seeking a small, home-like memory-care setting, reviewers repeatedly note the benefit of a small 9-resident community where residents appear happy, safe, and treated with dignity. In several cases, reviewers reported dramatic improvements in a loved one's condition after moving into Ashley Manor — increased alertness, return to eating solid foods, and a ‘‘night-and-day’’ gain in quality of life — which strongly supports that the direct care can be effective and attentive for many residents.
However, the reviews also reveal consistent operational and facility concerns that prospective families should weigh carefully. Staffing shortages are mentioned multiple times, including being understaffed on a particular floor and an expressed need for additional housekeeping. These shortages correlate with reports of decreased cleanliness and sanitation problems: reviewers mention fly strips hanging from the ceiling, shared bathrooms for multiple residents, and other housekeeping shortcomings. Food quality appears inconsistent across reviews — while some reviewers call the food excellent, at least one reviewer described it as awful, indicating variability in dining experience. Medication and clinical management is another area of mixed feedback: one reviewer recounted a situation in which a physician or regimen led to over-medication and excessive sedating (sleeping for days), though that same reviewer reported substantial improvement after transfer to Ashley Manor; nonetheless, medication-management concerns appear in the comments and should prompt families to ask specific questions and request records or reviews of medication protocols.
More serious issues appear in a subset of reviews and cannot be ignored: allegations of negligence including a reported resident death, frequent management turnover, disorganization, and staff conflicts were all mentioned. These reports raise potential red flags about administration stability, communication, and safety oversight. While some families had ‘‘excellent’’ experiences and explicitly recommended the community, others described the opposite and explicitly did not recommend it. This split suggests variability either over time (management changes) or between different wings/floors or shifts, and indicates the importance of current, in-person assessment and asking direct questions about recent incidents, staffing ratios, training, and incident-reporting practices.
Facilities and activities present a mixed picture as well. Several reviewers praised the cleanliness and up-to-date rooms and noted a communal activity area offering typical memory-care activities (bingo, puzzles), contributing to a home-like environment. Conversely, the presence of shared bathrooms and cleanliness complaints point to infrastructure and maintenance issues that can affect resident comfort and infection control. The fact that staff sometimes willingly cover extra hours is a positive sign of dedication, but it may also indicate systemic staffing shortfalls rather than a sustainable staffing model.
In summary, Ashley Manor Memory Care appears to deliver strong, compassionate direct care in many cases — especially in a small, familiar setting where caregivers can provide individualized attention — and some families have seen clear, rapid improvements in their loved ones. At the same time, multiple reviews document operational weaknesses (staffing shortages, housekeeping/sanitation issues, inconsistent dining, management turnover) and serious allegations (negligence, a reported resident death) that warrant careful inquiry. Prospective families should prioritize an up-to-date, in-person tour; meet caregiving staff and managers; ask for staffing ratios and turnover history; review medication and incident policies; inspect bathrooms and cleanliness; and check recent references from current families before deciding. These steps will help determine whether the strong caregiving reported by many reviewers is consistent and supported by stable management and adequate facility resources.
