Overall sentiment across the reviews is mixed but leans positive regarding the campus environment, amenities, dining, and many frontline staff — while raising serious concerns in a minority of reviews about management practices, medication handling, and clinical reliability.
Facility, grounds, and amenities: Multiple reviewers consistently praise Garden Plaza of Post Falls for its attractive, resort-like campus. Comments point to beautiful landscaping, waterfalls at entrances, courtyards, gazebos, and clean, well-kept apartments. The property is described as relatively new, with well-decorated model apartments, fine linens, and tasteful flower arrangements. Common-area amenities that receive repeated positive mention include lounges with fireplaces, an indoor pool, billiards, onsite laundry facilities, and a variety of social spaces. The community hosts frequent onsite events (concerts, trips, live bands, Friday Friends & Family nights with appetizers and buffets), happy hours, themed parties, and barbecues, which many residents and families find engaging and enjoyable.
Dining and activities: Dining appears to be a strong point — reviewers frequently describe the food as good or appetizing, with specific praise for lunches, buffet events, and chef-led meals. The activity calendar is active and social, with concerts, trips, and themed events that create a vibrant atmosphere. However, several reviewers called out a perceived gender bias in activities (more geared toward women) and expressed a desire for more male-oriented programming. Another recurring theme is that the community is lively and social, and many residents enjoy the events and entertainment offered.
Staff, care quality, and clinical concerns: Reports about staff are mixed. Many reviews praise staff as friendly, accommodating, and knowledgeable — marketing staff and wait staff are singled out positively, as are on-the-ground caregivers in several comments. At the same time, there are serious clinical and care-related complaints from other reviewers: allegations of slow responses to care needs, inexperienced nursing staff, high nursing turnover, and troubling medication-handling incidents. Specific allegations include medications being removed or destroyed without resident consent, no records kept of medications, and restrictions on life-saving medication (nitroglycerin) for a resident with cardiac history. These clinical concerns are serious and appear in a subset of reviews; they contrast sharply with other comments that say loved ones are happy and well cared for.
Management, policies, and resident rights: Management behavior and facility policy are polarizing topics. Several reviewers use strong language to describe management (one called it 'gestapo'), and others report rude or heavy-handed interactions, including one reported eviction. There is mention of a forced new medication-administration contract that increases out-of-pocket costs for residents, which has raised patient-rights concerns among reviewers. These governance and policy issues are concentrated in a minority of accounts but are significant because they concern resident autonomy, privacy, and financial implications.
Safety, security, and access: Security impressions are mixed. Some reviewers note onsite security presence positively, while at least one reviewer raised a specific safety concern about a door that was not secure. Access and payment limitations are also noteworthy: the facility does not accept Medicaid, and several reviewers described the community as expensive, suggesting it may be best suited to families who can afford higher-tier independent/assisted living costs.
Social integration and layout: The community is described as larger and somewhat hotel-like; while many appreciate the scale and amenities, a few reviewers worry that the size and layout could be confusing for some residents (for example, an older parent). There are also comments about limited social integration between independent living and assisted living residents, which some families viewed as a downside.
Patterns and recommendations for prospective families: The dominant pattern is one of a high-quality physical environment and engaging social life combined with inconsistent experiences around clinical care and management responsiveness. Positive reviews emphasize the grounds, activities, and food, whereas negative reviews focus on management behavior, medication handling, staff turnover, and a few serious incidents. Prospective residents and families should weigh the attractive campus and active lifestyle against the reported management and clinical concerns.
If considering Garden Plaza of Post Falls, reviewers’ comments suggest asking direct questions during tours about medication policies and record-keeping, staffing ratios and nursing turnover, emergency medication protocols (e.g., nitroglycerin policies), details of any administration contracts or additional fees, security measures (secure entry/exit), Medicaid or payment acceptance, and how independent and assisted living communities interact socially. Also request references from current families and, if possible, seek documentation on incident reporting and medication administration records. The reviews indicate the community can be an excellent fit for families seeking an amenity-rich, social, resort-like environment — but some families will want clear assurances about clinical practices, management transparency, and resident rights before moving forward.
