Overall sentiment across the reviews for Rexburg Care and Rehabilitation Center is mixed but leans positive in areas of therapy and staff compassion. A dominant, recurring theme is the strength of the rehabilitation services: physical and occupational therapy (and speech therapy) are repeatedly described as exceptional, recovery-focused, and instrumental in helping residents regain strength and function after surgery or prolonged immobility. Many reviewers explicitly recommend the facility for rehab, noting specific therapy-led improvements (e.g., regaining the ability to walk or move a leg after other facilities failed). Activity programming, exercise groups, and the presence of helpful activity interns are also highlighted as meaningful contributors to residents' recovery and quality of life.
Staffing and culture receive strong praise in many reviews. Numerous accounts describe nurses, therapists, CNAs, and other employees as caring, compassionate, friendly, and willing to go above and beyond. Several reviews emphasize a welcoming atmosphere, staff who feel like family, and leadership that supports a positive work environment. Maintenance and some housekeeping staff are praised as helpful, and management/leadership changes were noted in a few reviews as producing positive improvements.
However, significant and recurring operational and safety concerns temper the positive feedback. Medication management problems are reported repeatedly: late or missing medications, perceived after-hours unavailability, and at least one report of a refusal to apply hospice pain management (fentanyl patch). Communication breakdowns — including poor follow-through on promised equipment, scheduling confusion, difficulty reaching staff, and unclear or inconsistent policies — are another common theme. Several reviews cite delays in care or preparation (for example, residents not being dressed on time due to staff meetings) and administrative disorganization about check frequency and follow-up. These issues contribute to family frustration and erode trust in some cases.
Dining and nutrition appear to be inconsistent across reports. Many reviewers praise the food — calling it very good, nutritious, and noting specific favorite dishes (biscuits and gravy, pork roast) — and some staff are described as accommodating for swallowing or dietary restrictions. Contrastingly, multiple reviews report meals served cold, bland, or in small portions; instances of meals not being served; and severe cases alleging malnutrition, dehydration, or residents being left unattended for extended periods. The kitchen's failure to follow posted menus and inconsistent meal quality are notable operational concerns that affect resident satisfaction and, in a few serious accounts, health outcomes.
Cleanliness and facility condition are also mixed. Some long-term residents and recent patients describe the environment as clean, comfortable, and improving (including odor improvements). Other reviews describe a rundown facility, poor housekeeping, laundry problems, and specific safety oversights such as spills not being mopped. A few reports describe disturbing lapses: unsafe handling by staff, an overdose incident with no ambulance called, and a resident found on the floor — all of which are severe safety allegations that warrant immediate attention and investigation.
Patterns emerge around inconsistency: many aspects of care — rules enforcement, meal quality, housekeeping, medication administration, and communication — vary widely from one stay (or one wing/staff shift) to another. This inconsistency means that while many residents experience excellent, individualized care and strong rehab outcomes, others experience neglectful or unsafe care, poor communication, and operational failures. Several reviews explicitly contrast a great staff and therapeutic program with organizational or procedural weaknesses that undermine the overall resident experience.
In summary, Rexburg Care and Rehabilitation Center appears to offer high-quality rehabilitation services and benefits from a largely compassionate and committed staff and supportive leadership in many instances. Those strengths are offset by recurring operational issues: inconsistent housekeeping and dining, medication and after-hours care problems, poor communication and follow-through, and a small number of severe safety and neglect reports. Prospective residents and families should weigh the clear strengths in therapy and staff culture against the reported inconsistencies and documented safety concerns. For families currently using the facility, suggested priorities would be confirming medication and equipment processes, documenting communication expectations, monitoring nutrition and meal delivery, and raising any safety concerns immediately with management so they can be escalated and addressed.
