Overall sentiment: The majority of review summaries portray Integrity Healthcare of Anna as a facility with strongly positive day-to-day caregiving, an excellent therapy/rehabilitation program, and a warm, family-like atmosphere. Repeated highlights include caring nurses and CNAs, an outstanding therapy department with capable personnel and equipment, and personnel who make residents feel at home. Many reviewers described the environment as clean, welcoming, and staffed by people who listen and respond — with multiple mentions of leadership and an administrator going above and beyond. The social worker Shatina is singled out several times for being kind, honest, and welcoming.
Care quality and therapy: Therapy and rehab emerge as one of the facility’s clearest strengths. Numerous reviews call the therapy department "amazing" or "excellent," and the facility is recommended for both short-term rehabilitation stays and long-term care. Caregivers, nurses, and CNAs are frequently described as attentive and loving; reviewers note staff willingness to adjust care plans, responsiveness to requests, and particular attentiveness to dementia-related and panic/anxiety needs. Several families specifically thanked staff for making residents happier and more comfortable, suggesting strong person-centered care in many cases.
Staff, culture, and workplace atmosphere: Many reviewers describe a warm, family-like culture — "home away from home" — and some reviewers explicitly call Integrity Healthcare a great place to work, mentioning a cohesive team and positive coworker relationships. Positive comments about friendly residents and a welcoming visitor policy reinforce the sense of a supportive community. Leadership and administration receive praise from several reviewers for being kind and responsive. At the same time, the reviews are not uniform: there are repeated notes of understaffing and at least one reviewer who found administration unhelpful and leadership poor. This indicates variability in management perceptions that could reflect different experiences, shifts, or teams.
Facilities, cleanliness, and housekeeping: Cleanliness is predominantly praised — reviewers say the facility is very clean and that housekeeping is good — but there is at least one starkly contrary comment calling the facility filthy. Because most mentions are positive, the overall impression leans toward a clean environment, yet the contradictory single report is worth noting and may signal inconsistent housekeeping standards or variable experiences across units or times.
Dining and daily life: Several reviewers noted a good variety of meals and generally satisfactory dining. The only consistent culinary complaint mentioned is that food sometimes had too much pepper. Beyond meals, reviewers emphasize smiling residents, a cozy, welcoming feel, and active staff interactions with visitors, which supports the view of an engaged daily life for residents.
Serious allegations and safety/legal concerns: Interspersed among the high number of positive caregiving reports are several very serious allegations that require attention. A group of reviews alleges financial exploitation: claims of guardianship or estate seizure, liens on property, "milking funds from elderly," underpaying staff, and calls of theft or crooked behavior. Some reviewers even raise the prospect of class-action litigation. These are severe accusations that go beyond routine complaints and, if accurate, would represent systemic legal and ethical violations. Separately, there is at least one allegation of physical violence by staff ("punched in mouth") and reports of missing clothing and theft. These safety and legal claims are outliers compared with the bulk of caregiving praise but cannot be ignored — they are serious, specific, and demand verification through documented evidence, management response, and possibly legal or regulatory review. Reviewers also mention staff directing families to "go elsewhere," which suggests some negative interpersonal incidents or triage decisions that left families feeling dismissed.
Patterns and recommendations: The dominant pattern is positive: high-quality therapy and compassionate caregiving, with many staff and administrators praised by name. However, there are clear, recurrent secondary patterns of concern: understaffing, mixed perceptions of leadership, isolated but alarming allegations of theft, violence, and financial misconduct. Given this mix, prospective residents and families should weigh the commonly reported strengths (therapy, caring staff, cleanliness, and welcoming culture) against the reported risks. Before making decisions, families should (1) request documentation of incident reports and how the facility addresses complaints; (2) ask for references from current families; (3) verify staff training and background checks; (4) review financial policies and contracts closely and, if concerned, consult an attorney or local ombudsman about allegations of guardianship or financial exploitation; and (5) tour multiple times and speak directly with therapy staff, social work (including Shatina if available), and administrators about any specific concerns.
Conclusion: Integrity Healthcare of Anna appears to provide strong therapeutic rehabilitation and compassionate day-to-day care in a warm, family-like setting for many residents, making it a recommended option in many of the reviews. Nonetheless, several reviews raise very serious legal and safety concerns that are not consistent with the majority opinion but are serious enough to require direct investigation. Families should rely on both the overwhelmingly positive firsthand caregiving reports and a careful, proactive inquiry into the negative allegations before arriving at a final placement decision.
